Lenovo R50 Series manual Diagnosing problems, Troubleshooting, Error messages, Click PC-Doctor

Page 34

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows.

3.Click PC-Doctor.

4.Choose one of the tests, from either Device Categories or Test Scripts.

Attention

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The System Test of the Test Scripts runs some tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows.

If you are preparing to contact the Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access IBM, your on-board help system. Open Access IBM by pressing the Access IBM button. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1.In the charts, x can be any character.

2.The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message	Solution

0175: Bad CRC1, stop	The EEPROM checksum is not correct (block #6). Have the computer
POST task	serviced.

0176: System Security -	This message is displayed if you remove the Security Chip and reinstall it,
The System has been	or install a new one. To clear the error, enter the BIOS Setup Utility. If this
tampered with.	does not solve the problem, have the computer serviced.

12ThinkPad® R50 Series Service and Troubleshooting Guide

Image 34

Contents ThinkPad R50 Series Service and Troubleshooting Guide Page ThinkPad R50 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad R50 Series Service and Troubleshooting Guide Σηµαντικ Οδηγ Σχετικ Με την ασϕ ΣηµεΚαταστ Που πρ Να αντιµετωπ Απ εξουσιοδοτηµ Τεχνικ Και µε κ ΗλεκτρονικΣυντ Γενικ οδηγ ΑσϕΕπικ Κινητ µ Αποϕ Την επαϕ µε τα δ Σας και µε Του σ Επεκτ Καλωδ Και σχετικ Συσκευ Καλ Και µετασχηµατιστΠροσοχ Φις και πρ ΜπαταρΘερµ Και εξαερισµ CD και DVD DVDΠληροϕορ Ασϕ ΚΙΝ∆ΥΝΟΣXiii Προσοχη CDCΣχετικ Με τις προδιαγραϕ Των συσκευ Laser DVD-ROMΠΡΟΕΙ∆ΟΠΟΙΗΣΗ Ο χειρισµ Important regulatory notice for users Important notice for usersInformation about hard disk capacity Xviii ThinkPad R50 Series Service and Troubleshooting Guide Finding information with Access IBM XixXx ThinkPad R50 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceRear view Features Features Specifications Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerCaring for your ThinkPad computer Solving computer problems Error messages Diagnosing problemsTroubleshooting Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Problem Errors without messagesSolution My screen goes blank while the computer is on Power switch problem Password problemKeyboard problems UltraNav problems Standby or hibernation problems If these items are correct, have the computer serviced Select Timer Wake with Battery Operation by pressing Enter Computer screen problems Click Power ManagementBattery problems Click AdvancedHard disk drive problems Startup problem Fingerprint authentication problems Other problems Solution Problem Starting Bios Setup Utility Starting Bios Setup Utility Recovering pre-installed softwareRecovering pre-installed software Upgrading the hard disk driveUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help and service Getting help on the Web Calling the Customer Support CenterFRU Getting help around the world Wireless interoperability Appendix A. Wireless related informationUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad R50 Series Service and Troubleshooting Guide What this Warranty Covers Appendix B. Warranty informationLenovo Statement of Limited Warranty Part 1 General TermsHow to Obtain Warranty Service What this Warranty Does not CoverWhat Lenovo Will Do to Correct Problems Exchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPart 2 Country-unique Terms Peru MexicoParaguay UruguayCambodia and Laos United StatesAsia Pacific Australia CAMBODIA, INDONESIA, and LaosIndia NEW Zealand JapanMalaysia PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law Arbitration The following is added under this heading European Union EU ConsumersThinkPad R50 Series Service and Troubleshooting Guide Egypt Following Terms Apply to the Country Specified AustriaFrance Hungary GermanyIreland Items for Which Lenovo is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodTypes Types Types of Warranty Service Customer Replaceable Unit ″CRU″ ServiceCustomer Carry-In or Mail-In Service On-site ServiceCourier or Depot Service CRU and On-site ServiceWorldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad R50 Series Service and Troubleshooting Guide Appendix C. Customer Replacement Units CRUs Customer replaceable units CRUsThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Television output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statementHandling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan IBM Lotus Software Offer U. S. Or Canada Call Latin American Countries European CountriesTrademarks Asia Pacific CountriesThinkPad R50 Series Service and Troubleshooting Guide Index ThinkPad R50 Series Service and Troubleshooting Guide Page Part Number 39T2410