Lenovo R50 Series On-site Service, Courier or Depot Service, Customer Carry-In or Mail-In Service

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Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2.On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3.Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

4.Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5.CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6.CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7.CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

Appendix B. Warranty information 69

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Contents ThinkPad R50 Series Service and Troubleshooting Guide Page ThinkPad R50 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad R50 Series Service and Troubleshooting Guide Σηµε Σηµαντικ Οδηγ Σχετικ Με την ασϕΑπ εξουσιοδοτηµ Τεχνικ Και µε κ Ηλεκτρονικ Καταστ Που πρ Να αντιµετωπΣυντ Γενικ οδηγ ΑσϕΕπικ Κινητ µ Αποϕ Την επαϕ µε τα δ Σας και µε Του σ Επεκτ Καλωδ Και σχετικ Συσκευ Καλ Και µετασχηµατιστΠροσοχ Μπαταρ Φις και πρΘερµ Και εξαερισµ DVD CD και DVDΚΙΝ∆ΥΝΟΣ Πληροϕορ ΑσϕXiii CDC ΠροσοχηDVD-ROM Σχετικ Με τις προδιαγραϕ Των συσκευ LaserΠΡΟΕΙ∆ΟΠΟΙΗΣΗ Ο χειρισµ Important regulatory notice for users Important notice for usersInformation about hard disk capacity Xviii ThinkPad R50 Series Service and Troubleshooting Guide Xix Finding information with Access IBMXx ThinkPad R50 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceRear view Features Features Specifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer keyboard Cleaning the cover of your computerCare for the fingerprint reader Cleaning your computer displayCaring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsTroubleshooting Error messagesSolving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Problem Errors without messagesSolution My screen goes blank while the computer is on Power switch problem Password problemKeyboard problems UltraNav problems Standby or hibernation problems If these items are correct, have the computer serviced Select Timer Wake with Battery Operation by pressing Enter Click Power Management Computer screen problemsClick Advanced Battery problemsHard disk drive problems Startup problem Fingerprint authentication problems Other problems Solution Problem Starting Bios Setup Utility Recovering pre-installed software Starting Bios Setup UtilityUpgrading the hard disk drive Recovering pre-installed softwareHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help on the Web Calling the Customer Support Center Getting help and serviceFRU Getting help around the world Wireless interoperability Appendix A. Wireless related informationUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad R50 Series Service and Troubleshooting Guide Part 1 General Terms Appendix B. Warranty informationLenovo Statement of Limited Warranty What this Warranty CoversHow to Obtain Warranty Service What this Warranty Does not CoverWhat Lenovo Will Do to Correct Problems Your Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Uruguay MexicoParaguay PeruCAMBODIA, INDONESIA, and Laos United StatesAsia Pacific Australia Cambodia and LaosIndia PEOPLE’S Republic of China PRC JapanMalaysia NEW ZealandEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Arbitration The following is added under this heading Consumers European Union EUThinkPad R50 Series Service and Troubleshooting Guide Egypt Following Terms Apply to the Country Specified AustriaFrance Hungary GermanyIreland Slovakia Items for Which Lenovo is Not LiableUnited Kingdom Warranty Period Part 3 Warranty InformationTypes Types Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceCRU and On-site Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceWorldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad R50 Series Service and Troubleshooting Guide Customer replaceable units CRUs Appendix C. Customer Replacement Units CRUsThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Electronic emissions notices Television output noticeEuropean Union EMC Directive conformance statement Industry Canada Class B emission compliance statementHandling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan IBM Lotus Software Offer European Countries U. S. Or Canada Call Latin American CountriesAsia Pacific Countries TrademarksThinkPad R50 Series Service and Troubleshooting Guide Index ThinkPad R50 Series Service and Troubleshooting Guide Page Part Number 39T2410