Lenovo R50 Series manual Hard disk drive problems

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Solving computer problems

If the battery cannot be fully charged in 24 hours, use a new battery.

Problem:

Your computer shuts down before the battery status indicator shows empty.

or

Your computer operates after the battery status indicator shows empty.

Solution:

Discharge and recharge the battery.

Problem:

The operating time for a fully charged battery is short.

Solution:

Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.

Problem:

The computer does not operate with a fully charged battery.

Solution:

The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

Problem

The battery does not charge.

Solution

You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem:

The hard disk drive makes a rattling noise intermittently.

Solution:

The rattling noise might be heard when:

vThe hard disk drive starts accessing the data or when it stops.

vYou are carrying the hard disk drive.

vYou are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem:

The hard disk drive does not work.

Solution:

In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” list. If it is included in

26ThinkPad® R50 Series Service and Troubleshooting Guide

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Contents ThinkPad R50 Series Service and Troubleshooting Guide Page ThinkPad R50 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad R50 Series Service and Troubleshooting Guide Σηµαντικ Οδηγ Σχετικ Με την ασϕ ΣηµεΚαταστ Που πρ Να αντιµετωπ Απ εξουσιοδοτηµ Τεχνικ Και µε κ ΗλεκτρονικΓενικ οδηγ Ασϕ ΣυντΕπικ Κινητ µ Αποϕ Την επαϕ µε τα δ Σας και µε Του σ Καλ Και µετασχηµατιστ Επεκτ Καλωδ Και σχετικ ΣυσκευΠροσοχ Φις και πρ ΜπαταρΘερµ Και εξαερισµ CD και DVD DVDΠληροϕορ Ασϕ ΚΙΝ∆ΥΝΟΣXiii Προσοχη CDCΣχετικ Με τις προδιαγραϕ Των συσκευ Laser DVD-ROMΠΡΟΕΙ∆ΟΠΟΙΗΣΗ Ο χειρισµ Important notice for users Important regulatory notice for usersInformation about hard disk capacity Xviii ThinkPad R50 Series Service and Troubleshooting Guide Finding information with Access IBM XixXx ThinkPad R50 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Front viewRear view Features Features Specifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerCaring for your ThinkPad computer Solving computer problems Diagnosing problems TroubleshootingError messages Click PC-DoctorSolving computer problems Solving computer problems Solving computer problems Select Security -IBM Predesktop Area -Access IBM Predesktop Errors without messages ProblemSolution My screen goes blank while the computer is on Password problem Power switch problemKeyboard problems UltraNav problems Standby or hibernation problems If these items are correct, have the computer serviced Select Timer Wake with Battery Operation by pressing Enter Computer screen problems Click Power ManagementBattery problems Click AdvancedHard disk drive problems Startup problem Fingerprint authentication problems Other problems Solution Problem Starting Bios Setup Utility Starting Bios Setup Utility Recovering pre-installed softwareRecovering pre-installed software Upgrading the hard disk driveUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help and service Getting help on the Web Calling the Customer Support CenterFRU Getting help around the world Appendix A. Wireless related information Wireless interoperabilityUsage environment and your health Authorized Operation Within the United States and Canada Enabling Extended Channel Mode ThinkPad R50 Series Service and Troubleshooting Guide Appendix B. Warranty information Lenovo Statement of Limited WarrantyWhat this Warranty Covers Part 1 General TermsWhat this Warranty Does not Cover How to Obtain Warranty ServiceWhat Lenovo Will Do to Correct Problems Exchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPart 2 Country-unique Terms Mexico ParaguayPeru UruguayUnited States Asia Pacific AustraliaCambodia and Laos CAMBODIA, INDONESIA, and LaosIndia Japan MalaysiaNEW Zealand PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law Arbitration The following is added under this heading European Union EU ConsumersThinkPad R50 Series Service and Troubleshooting Guide Following Terms Apply to the Country Specified Austria EgyptFrance Germany HungaryIreland Items for Which Lenovo is Not Liable SlovakiaUnited Kingdom Part 3 Warranty Information Warranty PeriodTypes Types Types of Warranty Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service CRU and On-site ServiceWorldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico ThinkPad R50 Series Service and Troubleshooting Guide Appendix C. Customer Replacement Units CRUs Customer replaceable units CRUsThinkPad R50 Series Service and Troubleshooting Guide Appendix D. Notices Television output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement European Union EMC Directive conformance statementDisposing of a disused lithium battery Handling a disused ThinkPad battery packEnvironmental notices for Japan IBM Lotus Software Offer U. S. Or Canada Call Latin American Countries European CountriesTrademarks Asia Pacific CountriesThinkPad R50 Series Service and Troubleshooting Guide Index ThinkPad R50 Series Service and Troubleshooting Guide Page Part Number 39T2410