Lenovo 8123, 8131, 8124, 8138, 8137, TC A51-8122 Solving recovery problems, Post-recovery notes

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vFor information about other features of the Rescue and Recovery workspace, click Help.

Post-recovery notes

Notes:

1.After restoring a hard disk to the original factory contents you might have to reinstall device drivers for some devices. See “Recovering or installing device drivers” on page 17.

2.Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover or reinstall your Microsoft Office or Microsoft Works applications, you must use the Microsoft Office CD or Microsoft Works CD. These CDs are provided only with computers that come with Microsoft Office or Microsoft Works preinstalled.

Solving recovery problems

The Rescue and Recovery workspace runs independently of the operating system. In order to gain access to the workspace, repeatedly press and release the Enter or F11 key during startup. If you are unable to start the Rescue and Recovery workspace using this method, you have three options:

vUse your rescue media (CD, DVD, or USB hard disk) to start the Rescue and Recovery workspace. See “Creating and using rescue media” on page 16 for details.

vUse a Recovery Repair diskette to reinstall a file that controls access to the Rescue and Recovery workspace. See “Creating and using a Recovery Repair diskette” on page 16 for details.

vIf your intent is to restore the hard disk to its original factory contents, you can use a set of Product Recovery discs. See “Creating and using product recovery discs” on page 11.

It is a good idea to create a Recovery Repair diskette, rescue media, and a set of Product Recovery discs as soon as possible and store them in a safe place as a precautionary measure.

If you are unable to access the Rescue and Recovery workspace from rescue media or a set of Product Recovery CDs, you might not have the rescue device, CD drive, DVD drive or USB hard disk drive, defined as a startup device in the BIOS startup sequence. See “Setting a rescue device in the startup sequence” on page 18 for more information.

Rescue media enables you to start the Rescue and Recovery program from CD, DVD or an externally attached USB hard disk drive. Rescue media is extremely important if you are unable to access the Rescue and Recovery program using the Enter or F11 key.

Chapter 3. Recovering software

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Contents Quick Reference Page Quick Reference Page Contents Page Conditions that require immediate action Important safety informationService General safety guidelinesPower cords and power adapters Plugs and outlets Extension cords and related devicesHeat and product ventilation BatteriesCD and DVD drive safety Lithium battery notice Additional safety informationLaser compliance statement Modem safety informationPower supply statement Xiv Additional help Xvi Arranging your workspace ComfortGlare and lighting Electrical outlets and cable lengths Air circulationSetting up your computer Phone Line Setting up your computer 1394 Finishing the software installation Turning on powerCompleting important tasks Installing other operating systemsUpdating your operating system Updating your antivirus softwareStarting the Setup Utility Shutting down the computerRecording your computer information Page Creating and using product recovery discs Recovering softwareBackup and recovery To create Product Recovery discs, do the followingTo use Product Recovery discs, do the following To perform a backup operation, do the following Using the rescue and recovery workspacePage Post-recovery notes Solving recovery problemsCreating and using a Recovery Repair diskette Creating and using rescue mediaRecovering or installing device drivers Setting a rescue device in the startup sequence Getting help and service Getting information, help, and serviceUsing the documentation and diagnostic programs Getting informationTelephone numbers Calling for servicePurchasing additional services Other servicesPage Basic troubleshooting Troubleshooting and diagnosticsSymptom Action PC-Doctor for DOS Diagnostics Power supply and system board Diagnostic LEDsRunning Diagnostics from the Rescue and Recovery workspace Creating a Diagnostics disketteRunning the Diagnostics diskette Code Description Action Error codesCode Description Action Beep pattern Description Action Post beep codesPage Appendix A. IBM Lotus Software Offer European Countries U. S. Or Canada Call Latin American CountriesAsia Pacific Countries Page What this Warranty Covers Appendix B. Lenovo Statement of Limited WarrantyWhat this Warranty Does not Cover Part 1 General TermsWhat Lenovo Will Do to Correct Problems How to Obtain Warranty ServiceYour Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Peru ParaguayUruguay VenezuelaAsia Pacific Australia Cambodia and LaosCAMBODIA, INDONESIA, and Laos India Malaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Arbitration The following is added under this heading Consumers European Union EUFollowing paragraphs are added to this section Egypt FranceGermany Ireland HungaryItems for Which Lenovo is Not Liable SlovakiaUnited Kingdom Warranty Period Part 3 Warranty InformationTypes Types Types Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceOn-site Service Courier or Depot ServiceCRU and On-site Service Customer Carry-In or Mail-In ServiceCRU and Courier or Depot Service CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico Page Appendix C. Customer Replacement Units CRUs HDD Appendix D. Notices Trademarks Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementCanadian Department of Communications certification label Power cord notice Power cord part Number Used in these countries and regions Power cord part Number Used in these countries and regions Appendix D. Notices Page Page Part Number 41D1345