Lenovo 8124, 8131, 8138, 8123, 8137 Getting information, help, and service, Getting help and service

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Chapter 4. Getting information, help, and service

If you need help, service, or technical assistance or just want more information about products manufactured by Lenovo, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo, products manufactured by Lenovo, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Getting information

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about the products Lenovo manufactures is available on the World Wide Web.

On the World Wide Web, the Web site has up-to-date information about Personal Computer products and support. The address for the Personal Computing home page is http://www.lenovo.com/think.

You can find support information for your products, including supported options, at http://www.lenovo.com/think/support.

Getting help and service

If you have a problem with your computer, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information in your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information in your computer documentation for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical

© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.

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Contents Quick Reference Page Quick Reference Page Contents Page Conditions that require immediate action Important safety informationService General safety guidelinesPower cords and power adapters Plugs and outlets Extension cords and related devicesHeat and product ventilation BatteriesCD and DVD drive safety Lithium battery notice Additional safety informationLaser compliance statement Modem safety informationPower supply statement Xiv Additional help Xvi Comfort Arranging your workspaceGlare and lighting Electrical outlets and cable lengths Air circulationSetting up your computer Phone Line Setting up your computer 1394 Finishing the software installation Turning on powerCompleting important tasks Installing other operating systemsUpdating your operating system Updating your antivirus softwareShutting down the computer Starting the Setup UtilityRecording your computer information Page Creating and using product recovery discs Recovering softwareTo create Product Recovery discs, do the following Backup and recoveryTo use Product Recovery discs, do the following To perform a backup operation, do the following Using the rescue and recovery workspacePage Post-recovery notes Solving recovery problemsCreating and using a Recovery Repair diskette Creating and using rescue mediaRecovering or installing device drivers Setting a rescue device in the startup sequence Getting help and service Getting information, help, and serviceUsing the documentation and diagnostic programs Getting informationTelephone numbers Calling for servicePurchasing additional services Other servicesPage Basic troubleshooting Troubleshooting and diagnosticsSymptom Action PC-Doctor for DOS Diagnostics Power supply and system board Diagnostic LEDsCreating a Diagnostics diskette Running Diagnostics from the Rescue and Recovery workspaceRunning the Diagnostics diskette Code Description Action Error codesCode Description Action Beep pattern Description Action Post beep codesPage Appendix A. IBM Lotus Software Offer European Countries U. S. Or Canada Call Latin American CountriesAsia Pacific Countries Page What this Warranty Covers Appendix B. Lenovo Statement of Limited WarrantyWhat this Warranty Does not Cover Part 1 General TermsWhat Lenovo Will Do to Correct Problems How to Obtain Warranty ServiceYour Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Peru ParaguayUruguay VenezuelaCambodia and Laos Asia Pacific AustraliaCAMBODIA, INDONESIA, and Laos India Malaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Arbitration The following is added under this heading Consumers European Union EUFollowing paragraphs are added to this section France EgyptGermany Ireland HungarySlovakia Items for Which Lenovo is Not LiableUnited Kingdom Warranty Period Part 3 Warranty InformationTypes Types Types Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceOn-site Service Courier or Depot ServiceCRU and On-site Service Customer Carry-In or Mail-In ServiceCRU and Courier or Depot Service CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico Page Appendix C. Customer Replacement Units CRUs HDD Appendix D. Notices Trademarks Television output noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementCanadian Department of Communications certification label Power cord notice Power cord part Number Used in these countries and regions Power cord part Number Used in these countries and regions Appendix D. Notices Page Page Part Number 41D1345