information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/think/support and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
vhardware repair - If the problem is determined to be caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
vEngineering Change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered:
vReplacement or use of parts not manufactured for or by Lenovo or nonwarranted Lenovo parts.
vIdentification of software problem sources.
vConfiguration of BIOS as part of an installation or upgrade.
vChanges, modifications, or upgrades to device drivers.
vInstallation and maintenance of network operating systems (NOS).
vInstallation and maintenance of application programs.
Refer to your Statement of Limited Warranty for a full explanation of warranty terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be at your computer when you call. Please have the following information ready:
vMachine type and model
vSerial numbers of your hardware products
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
Telephone numbers
For a list of Service and Support phone numbers, see “Worldwide telephone list” on page 57. Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.
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