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|
| Types of |
Machine |
|
| Warranty |
Type | Country or Region of Purchase | Warranty Period | Service |
|
|
|
|
9212 | Australia, New Zealand, PRC | Parts and Labor - 3 | 5 |
| (China) | years |
|
9213 |
|
|
|
Korea | Parts and Labor - 1 | 5 | |
|
| year |
|
|
|
|
|
| China (Hong Kong S.A.R), | Parts - 3 years | 5 |
| Bangladesh, India, Indonesia, |
|
|
| Malaysia, Philippines, Sinagapore, |
|
|
| Labor - 1 year |
| |
| Sri Lanka, Vietnam, Brunei, |
| |
| Thailand, and Taiwan |
|
|
|
|
|
|
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.
1.Customer Replaceable Unit (″CRU″) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.
2.On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.
3.Courier or Depot Service *
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