Lenovo W700ds manual Diagnosing problems, HDD diagnostic program

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7.Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts.

Diagnosing problems

If you have a problem with your computer, you can test it by using

PC-Doctor®for Windows.

To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the pointer to All Programs and then to PC-Doctor for Windows.

3.Click PC-Doctor for Windows.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention:

vIf you need help or further information about the problem, choose any of the following:

Lenovo Troubleshooting Center

Update System Drivers

System Information

vRunning any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive (HDD) or solid state drive (SSD) is not operating properly, you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Utility.

To run the diagnostic program, do as follows:

1.Turn off the computer, and then turn it on again.

2.When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility.

3.Using cursor keys, select HDD diagnostic program and press Enter. The menu for the HDD diagnostic program opens.

Chapter 3. Solving computer problems 11

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Contents ThinkPad W700 and W700ds Service and Troubleshooting Guide Page ThinkPad W700 and W700ds Service and Troubleshooting Guide Page Contents Trademarks Index Protect yourself from the heat that your computer generates Read this firstProtect the cables from being damaged This guide and other publications Finding informationFinding information with the ThinkVantage button Taking care of your ThinkPad computer Important tips Be careful about where and how you workHandle storage media and drives properly Be gentle with your computerRegister your computer Carry your computer properly Connect the internal modem correctlyBe sure not to modify your computer Take care in setting passwordsCare for the fingerprint reader Cleaning your computer keyboard Cleaning the cover of your computerCleaning your computer display Tips on using the dual screen model ThinkPad W700 and W700ds Service and Troubleshooting Guide Where are the recovery discs? Solving computer problemsFrequently asked questions How can I prevent problems with my ThinkPad computer?Where can I find warranty information? Entering the Bios Setup UtilityHow can I contact the Customer Support Center? HDD diagnostic program Diagnosing problemsClick Diagnose hardware TroubleshootingMessage Solution Error messagesMessage Solution Message Solution Message Solution Beep errors Problem Errors without messagesScreen goes blank while the computer is on Password problems Memory problemsPointing device problems Keyboard problemsSleep standby or hibernation problems Computer enters sleep standby mode unexpectedly Computer screen problems Click Advanced Settings Click Advanced Solution For Windows XPAC adapter problems Battery problemsHard disk drive HDD or solid state drive SSD problems Problem Startup problems Fingerprint reader problemsProblem RAID problems Solution For using Intel Matrix Storage Manager option ROM ThinkPad W700 and W700ds Service and Troubleshooting Guide Introducing Rescue and Recovery Recovery optionsSolid state drive SSD Restoring the factory contents from the service partition Restoring the factory contents using the recovery discs ThinkPad W700 and W700ds Service and Troubleshooting Guide Upgrading and replacing devices Replacing the batteryHandling an HDD or an SSD Upgrading the hard disk drive or solid state driveTo replace the HDD ThinkPad W700 and W700ds Service and Troubleshooting Guide Upgrading and replacing devices To replace the SSD Upgrading and replacing devices ThinkPad W700 and W700ds Service and Troubleshooting Guide Replacing memory To install an SO-DIMM2 Upgrading and replacing devices ThinkPad W700 and W700ds Service and Troubleshooting Guide Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center FRU Worldwide telephone list Getting help around the worldCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix A. Warranty information Customer Replaceable Unit ″CRU″ Service On-site Service Types of warranty serviceCourier or Depot Service Product Exchange Service Customer Carry-In or Mail-In ServiceThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Optional-service CRUs Features Appendix C. Features and SpecificationsSpecifications Heat output Power source AC adapterBattery pack Battery lifeThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix D. Notices Electronic emissions notices Export classification noticeFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement ThinkPad W700 and W700ds Service and Troubleshooting Guide Informationen in Hinsicht Emvg Paragraf 4 Abs Energy Star model information Been inactive for a specified length of time Windows XP Windows Vista Power plan Energy Star at AC modeClick OK Trademarks ThinkPad W700 and W700ds Service and Troubleshooting Guide Index Troubleshooting battery 27 computer screen 24 error messages Page Part Number 45N3646