Lenovo W700ds manual Getting help and service

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Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 53. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is http://www.lenovo.com/think.

You can find support information for your ThinkPad computer at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

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Contents ThinkPad W700 and W700ds Service and Troubleshooting Guide Page ThinkPad W700 and W700ds Service and Troubleshooting Guide Page Contents Trademarks Index Protect yourself from the heat that your computer generates Read this firstProtect the cables from being damaged This guide and other publications Finding informationFinding information with the ThinkVantage button Taking care of your ThinkPad computer Important tips Be careful about where and how you workHandle storage media and drives properly Be gentle with your computerRegister your computer Carry your computer properly Connect the internal modem correctlyCare for the fingerprint reader Take care in setting passwordsBe sure not to modify your computer Cleaning your computer display Cleaning the cover of your computerCleaning your computer keyboard Tips on using the dual screen model ThinkPad W700 and W700ds Service and Troubleshooting Guide Where are the recovery discs? Solving computer problemsFrequently asked questions How can I prevent problems with my ThinkPad computer?How can I contact the Customer Support Center? Entering the Bios Setup UtilityWhere can I find warranty information? HDD diagnostic program Diagnosing problemsClick Diagnose hardware TroubleshootingMessage Solution Error messagesMessage Solution Message Solution Message Solution Beep errors Problem Errors without messagesScreen goes blank while the computer is on Password problems Memory problemsPointing device problems Keyboard problemsSleep standby or hibernation problems Computer enters sleep standby mode unexpectedly Computer screen problems Click Advanced Settings Click Advanced Solution For Windows XPAC adapter problems Battery problemsHard disk drive HDD or solid state drive SSD problems Problem Startup problems Fingerprint reader problemsProblem RAID problems Solution For using Intel Matrix Storage Manager option ROM ThinkPad W700 and W700ds Service and Troubleshooting Guide Solid state drive SSD Recovery optionsIntroducing Rescue and Recovery Restoring the factory contents from the service partition Restoring the factory contents using the recovery discs ThinkPad W700 and W700ds Service and Troubleshooting Guide Upgrading and replacing devices Replacing the batteryHandling an HDD or an SSD Upgrading the hard disk drive or solid state driveTo replace the HDD ThinkPad W700 and W700ds Service and Troubleshooting Guide Upgrading and replacing devices To replace the SSD Upgrading and replacing devices ThinkPad W700 and W700ds Service and Troubleshooting Guide Replacing memory To install an SO-DIMM2 Upgrading and replacing devices ThinkPad W700 and W700ds Service and Troubleshooting Guide Getting help on the Web Calling the Customer Support Center Getting help and serviceGetting help and service FRU Country or Region Telephone Number Getting help around the worldWorldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix A. Warranty information Courier or Depot Service Types of warranty serviceCustomer Replaceable Unit ″CRU″ Service On-site Service Product Exchange Service Customer Carry-In or Mail-In ServiceThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Optional-service CRUs Features Appendix C. Features and SpecificationsSpecifications Heat output Power source AC adapterBattery pack Battery lifeThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix D. Notices Federal Communications Commission FCC Statement Export classification noticeElectronic emissions notices European Union EMC Directive conformance statement Industry Canada Class B emission compliance statementAvis de conformité à la réglementation d’Industrie Canada ThinkPad W700 and W700ds Service and Troubleshooting Guide Informationen in Hinsicht Emvg Paragraf 4 Abs Energy Star model information Been inactive for a specified length of time Windows XP Windows Vista Power plan Energy Star at AC modeClick OK Trademarks ThinkPad W700 and W700ds Service and Troubleshooting Guide Index Troubleshooting battery 27 computer screen 24 error messages Page Part Number 45N3646