Fingerprint reader problems
Problem:
You cannot register or authenticate your finger.
Solution:
If your finger has any of the following conditions, you may not be able to register or authenticate it.
vYour finger is wrinkled, rough, dry, injured, stained, oily, or wet.
vThe surface of your finger is very different from when you enrolled your fingerprint.
To improve the situation, try the following:
vIf your hands are too dry, apply lotion to them.
vClean or wipe your hands to remove any excess dirt or moisture from the fingers.
vEnroll and use a different finger for authentication.
Startup problems
Problem:
The Microsoft® Windows operating system will not start.
Solution:
Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 35.