Lenovo manual ThinkPad W700 and W700ds Service and Troubleshooting Guide

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68ThinkPad® W700 and W700ds Service and Troubleshooting Guide

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Contents ThinkPad W700 and W700ds Service and Troubleshooting Guide Page ThinkPad W700 and W700ds Service and Troubleshooting Guide Page Contents Trademarks Index Read this first Protect yourself from the heat that your computer generatesProtect the cables from being damaged Finding information This guide and other publicationsFinding information with the ThinkVantage button Important tips Be careful about where and how you work Taking care of your ThinkPad computerBe gentle with your computer Register your computer Carry your computer properlyConnect the internal modem correctly Handle storage media and drives properlyBe sure not to modify your computer Take care in setting passwordsCare for the fingerprint reader Cleaning your computer keyboard Cleaning the cover of your computerCleaning your computer display Tips on using the dual screen model ThinkPad W700 and W700ds Service and Troubleshooting Guide Solving computer problems Frequently asked questionsHow can I prevent problems with my ThinkPad computer? Where are the recovery discs?Where can I find warranty information? Entering the Bios Setup UtilityHow can I contact the Customer Support Center? Diagnosing problems HDD diagnostic programTroubleshooting Click Diagnose hardwareError messages Message SolutionMessage Solution Message Solution Message Solution Beep errors Errors without messages ProblemScreen goes blank while the computer is on Memory problems Password problemsKeyboard problems Pointing device problemsSleep standby or hibernation problems Computer enters sleep standby mode unexpectedly Computer screen problems Click Advanced Settings Solution For Windows XP Click AdvancedBattery problems AC adapter problemsHard disk drive HDD or solid state drive SSD problems Problem Fingerprint reader problems Startup problemsProblem RAID problems Solution For using Intel Matrix Storage Manager option ROM ThinkPad W700 and W700ds Service and Troubleshooting Guide Introducing Rescue and Recovery Recovery optionsSolid state drive SSD Restoring the factory contents from the service partition Restoring the factory contents using the recovery discs ThinkPad W700 and W700ds Service and Troubleshooting Guide Replacing the battery Upgrading and replacing devicesUpgrading the hard disk drive or solid state drive Handling an HDD or an SSDTo replace the HDD ThinkPad W700 and W700ds Service and Troubleshooting Guide Upgrading and replacing devices To replace the SSD Upgrading and replacing devices ThinkPad W700 and W700ds Service and Troubleshooting Guide To install an SO-DIMM Replacing memory2 Upgrading and replacing devices ThinkPad W700 and W700ds Service and Troubleshooting Guide Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center FRU Worldwide telephone list Getting help around the worldCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number ThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix A. Warranty information Customer Replaceable Unit ″CRU″ Service On-site Service Types of warranty serviceCourier or Depot Service Customer Carry-In or Mail-In Service Product Exchange ServiceThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix B. Customer Replaceable Units CRUs Optional-service CRUs Appendix C. Features and Specifications FeaturesSpecifications Power source AC adapter Battery packBattery life Heat outputThinkPad W700 and W700ds Service and Troubleshooting Guide Appendix D. Notices Electronic emissions notices Export classification noticeFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement ThinkPad W700 and W700ds Service and Troubleshooting Guide Informationen in Hinsicht Emvg Paragraf 4 Abs Energy Star model information Windows XP Windows Vista Power plan Energy Star at AC mode Been inactive for a specified length of timeClick OK Trademarks ThinkPad W700 and W700ds Service and Troubleshooting Guide Index Troubleshooting battery 27 computer screen 24 error messages Page Part Number 45N3646