FARGO electronic Quatro ID Card Printer manual Ribbon doesn’t seem to wind or print properly

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The ribbon doesn’t seem to wind or print properly.

Symptoms: The printer skips ribbon panels, prints ribbon panels out of the usual YMCK order (resulting in strangely colored output), or simply winds the ribbon until the printerÕs on-line LED light flashes.

¥Check that the proper ribbon type is installed according to the ribbon type option selected in QuatroÕs printer driver setup window (see Chapter 4, Section IV).

¥The Ribbon Sensor needs to be recalibrated. This is a simple procedure which may be required every so often. Refer to the following steps to recalibrate this sensor:

1.Install a Full-Color YMCKO Ribbon into the printer, and position an unused Magenta (red colored) panel across the top of the light emitting portion of the Ribbon Sensor (shown on page 9).

2.Close the Printhead Assembly securely, but leave the Top Cover open.

3.With the Top Cover open, locate the rectangular opening on the left-hand side of the printer. Just inside this opening are four small, white switches aligned vertically. The switches are labeled 1 through 4, with the top switch being number 1.

4.With the tip of a small flathead screw driver, flip Switch 1 towards the rear of the printer to turn the switch ON.

5.Disconnect the power cable from the back of the printer, and close the printerÕs Top Cover.

6.Press and hold the on-linebutton. Then, reconnect the power cable into the back of the printer while continuing to hold the on-linebutton.

7.Release your finger from the on-linebutton once either of the printerÕs LED lights turn ON. Notice that only one LED will be lit, either the on-lineor the on/cancel.

8.On the right-hand side of the printer, locate the three small holes toward the rear of the Top Cover. Through the center hole, there is a potentiometer labeled RP2 which adjusts the sensitivity of the Ribbon Sensor.

9.Gently insert the tip of a small flathead screw driver into the hole so it fits into the slot of RP2. Slightly rotate RP2 in either direction until both the on-lineand on/cancel LEDÕs turn OFF. (WARNING: RP2 cannot be rotated all the way around! It has a stopping point in each direction; DO NOT rotate RP2 beyond these points!).

Troubleshooting 37

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Contents Quatro ID Card Printer UserÕs Manual Printing History Table of Contents Appendix a Magnetic Stripe Encoding Module Thank YOU Getting StartedChoosing a Good Location II. about Moisture CondensationIII. Unpacking and Inspection Applying Power Powering Up the PrinterPower Input Port II. Identifying the Printer Features About Ribbons Ribbons and CardsII. Loading Ribbon Into the Printer Release Tab Printhead Assembly Take-up Ribbon Supply Ribbon Drive Hubs Ribbon Sensor IV. Loading Cards Into the Printer III. about CardsCard Stack Card Input Tray Printing a Self Test Connecting the Printer to Your Computer Using the Quatro ID Card PrinterWindows 95/98 or Windows NT II. Installing the Windows Printer DriverWindows Panel III. Installing the 32-BIT Print Spooler for Windows 95/98Using the Quatro ID Card Printer IV. Setting UP the Windows Printer Driver Card Size Windows 95/98Windows NT Controls Color MatchingFast 32-bit Spooler Dither ModePanel Graphics No Margins Mag Encode OnlyMagnetics Rear of Printer PositionWrite Direct to Port Ribbon TypeRotate Printing a Card Supplies Required MaintenanceII. Standard Printhead Cleaning IV. Cleaning the PRINTER’S Case III. Expanded Printhead CleaningVI. Clearing a Card JAM Cleaning the Inside of the PrinterVII. Clearing a Ribbon JAM VIII. Cleaning the Card Feed RollersInsert this end first Sticky Side Up Maintaining the Cleaning Rollers IX. Cleaning the Drive Roller Maintenance On-line LED light is flashing TroubleshootingPrinter doesn’t work at all ’m having problems printing from Windows 95/98 On/cancel LED light is flashingRibbon doesn’t seem to wind or print properly Ribbon has torn or even broken Card or ribbon is jammedMy prints have blotches small voids in them My prints have streaks in themCard won’t feed and the on-line LED starts blinking Photos on my ID cards look very pixelatedPrinting gets cut off or is not centered on the card Two or more cards feed at the same timePrinting Area Technical SpecificationsMagnectic Track Options Encoding Mode / Magnetic Track SelectionEncoded Bit Density Magnetic Track OptionsCharacter Data Size LRC Generation ModeCharacter Ascii Offset Character Data ParityIII. Sending Track Information II. Track Locations~1%JULIE ANDERSON623-85-1253? II. CENTRONICS-TYPE Parallel Interface Appendix B Interfacing InformationIntroduction Drive roller IndexRibbon type Page
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