FARGO electronic Quatro ID Card Printer manual Troubleshooting, Printer doesn’t work at all

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Chapter 6: Troubleshooting

If you have difficulty operating your Quatro ID Card Printer, the troubleshooting suggestions in this chapter should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, contact your authorized reseller for technical assistance.

Please refer to the following possible symptoms and solutions to troubleshoot your Quatro ID Card Printer:

The printer doesn’t work at all.

Symptoms: Nothing happens or an error message comes up in the Windows application program.

¥Make sure that the power cord is plugged in securely on both ends and that the printer is turned ON. Also, be sure the printer is on-line. The green LED below both the on/cancel and the on-line buttons should be illuminated.

¥Make certain the printerÕs interface cable is securely connected.

¥Make certain the Top Cover and/or Printhead Assembly is securely shut.

The on-line LED light is flashing.

This indicates a recoverable printing error regarding the print media or supplies. Refer to the following list for possible causes to this problem. Once the problem is corrected, press the on-line button to resume printing. (Or, if necessary, turn the print power ON and OFF by pressing the on/cancel button, and send the print job again.)

¥Check that cards and ribbon are installed in the printer. Also, check that cards are pushed all the way into the printer and that the ribbon is installed properly.

¥Check that the proper ribbon type is installed according to the ribbon type option selected in QuatroÕs printer driver setup window (see Chapter 4, Section IV).

¥Are you using a ribbon other than those sold specifically for use with Quatro? Remember, Quatro requires specialized ribbon rolls in order to function properly.

¥Check for a ribbon or card jam. See Chapter 5, Section VI, VII for instructions on clearing a jam.

¥The Ribbon Sensor may need to be recalibrated. See page 37.

¥If your printer has a magnetic encoding module installed and you are attempting to encode magnetic information onto a card while printing, a flashing on-line LED can also indicate an encoding mis-verify. If information is not

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Contents Quatro ID Card Printer UserÕs Manual Printing History Table of Contents Appendix a Magnetic Stripe Encoding Module II. about Moisture Condensation Getting StartedThank YOU Choosing a Good LocationIII. Unpacking and Inspection Applying Power Powering Up the PrinterPower Input Port II. Identifying the Printer Features About Ribbons Ribbons and CardsII. Loading Ribbon Into the Printer Release Tab Printhead Assembly Take-up Ribbon Supply Ribbon Drive Hubs Ribbon Sensor IV. Loading Cards Into the Printer III. about CardsCard Stack Card Input Tray Printing a Self Test Connecting the Printer to Your Computer Using the Quatro ID Card PrinterWindows 95/98 or Windows NT II. Installing the Windows Printer DriverWindows Panel III. Installing the 32-BIT Print Spooler for Windows 95/98Using the Quatro ID Card Printer IV. Setting UP the Windows Printer Driver Windows 95/98 Windows NTCard Size Controls Color MatchingFast 32-bit Spooler Dither ModePanel Graphics Mag Encode Only MagneticsNo Margins Rear of Printer PositionRibbon Type RotateWrite Direct to Port Printing a Card Supplies Required MaintenanceII. Standard Printhead Cleaning IV. Cleaning the PRINTER’S Case III. Expanded Printhead CleaningVI. Clearing a Card JAM Cleaning the Inside of the PrinterVII. Clearing a Ribbon JAM VIII. Cleaning the Card Feed Rollers Insert this end first Sticky Side Up Maintaining the Cleaning Rollers IX. Cleaning the Drive RollerMaintenance Troubleshooting Printer doesn’t work at allOn-line LED light is flashing ’m having problems printing from Windows 95/98 On/cancel LED light is flashingRibbon doesn’t seem to wind or print properly Ribbon has torn or even broken Card or ribbon is jammedMy prints have blotches small voids in them My prints have streaks in themTwo or more cards feed at the same time Photos on my ID cards look very pixelatedCard won’t feed and the on-line LED starts blinking Printing gets cut off or is not centered on the cardPrinting Area Technical SpecificationsMagnectic Track Options Encoding Mode / Magnetic Track SelectionEncoded Bit Density Magnetic Track OptionsCharacter Data Parity LRC Generation ModeCharacter Data Size Character Ascii OffsetIII. Sending Track Information II. Track Locations~1%JULIE ANDERSON623-85-1253? Appendix B Interfacing Information IntroductionII. CENTRONICS-TYPE Parallel Interface Drive roller IndexRibbon type Page
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