Kyocera FS-1020MFP manual Solving Malfunctions, Symptom Checkpoints Corrective Actions Reference

Page 86

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your service representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

 

 

 

 

 

 

 

The screen does not

Check the power cord.

Connect both ends of the power cord

2-2

respond when the power

 

securely.

 

switch is turned on.

 

 

 

Pressing [Start] does not

Is there a message on the machine

produce copies.

screen, KYOCERA Client Tool, or the

 

Status Monitor?

Determine the appropriate response to

7-7

the message and respond accordingly.

 

Is the machine in Sleep mode?

Press any key on the operation panel

—

to recover the machine from Sleep

 

mode.

 

The indicators are off

Check the power cord.

Connect both ends of the power cord

2-2

and the motor is not

 

securely.

 

working.

 

 

 

—

Press the power switch.

—

 

 

 

 

 

The machine will not

Check the power cord.

Connect both ends of the power cord

2-2

print from the computer.

 

securely.

 

 

 

 

 

 

Is the machine powered on?

Turn on the power switch.

—

 

 

 

 

 

Are the interface cable connected?

Connect the correct interface cable

2-2

 

 

securely.

 

 

 

 

 

 

Was the machine powered on before

Power on the machine after

2-2

 

the interface cable was connected?

connecting the interface cable.

 

 

 

 

 

 

Is the print job paused?

Resume printing.

—

 

 

 

 

 

Is the Attention indicator lit or

Using the information on page 7-7,

7-7

 

flashing?

check if an error has occurred and

 

 

Does an error code appear in the

clear the error.

 

 

display on the operation panel?

If the indicators show a pattern not

 

 

 

described on page 7-7, turn the power

 

 

 

switch off and then on again. Print the

 

 

 

job again.

 

 

 

 

 

 

Check if a status page can be printed.

If the status page was printed

2-2

 

 

successfully, there may be a problem

 

with the connection to the computer. Check the connection. To print the status page, refer to Printing the Status Page on page 2-42.

The machine prints a status page but data from the computer is not being printed.

Check the interface cable.

Connect both ends of the interface

2-2

 

cable securely. Try replacing the

 

 

interface cable.

 

 

 

 

Check program files and application

Try printing another file or using

—

software.

another print command. If the problem

 

 

occurs with a specific file or

 

 

application, check the printer settings

 

 

for that application.

 

7-2

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Contents FS-1020MFP/FS-1220MFP Included Guides TroubleshootingConfigure machine settings Kyocera Client Tool User GuideContents Page Legal and Safety Information Regarding TradenamesCdrh Regulations Interface connectorsCompliance and Conformity Canadian Department of Communications Compliance StatementDuplex Printing Safety Instructions Regarding the Disconnection of PowerEnergy Saving Control Function Resource Saving PaperLegal Restriction on Copying/Scanning Environmental benefits of Power ManagementEnergy Star Energy Star Safety Conventions in This Guide Other precautions EnvironmentAbout the Operation Guide Conventions in This GuidePage Machine Parts This chapter explains the following topicsFront Machine Components Rear Machine Components Operation Panel Preparation Connections Connecting the USB CableConnecting the Power Cord Starter Toner Container Loading Paper Paper SpecificationsSpecifications General GuidelinesCondition Selecting the Right PaperMinimum and Maximum Paper Sizes CompositionMoisture Content Basis weightPaper Weight Equivalence Table SmoothnessOther Paper Properties Special Paper LabelsEnvelopes SpecificationPostcards Preprinted Paper Thick PaperColored Paper Recycled PaperPreparing the Paper Paper Type Paper Weight Displayed Kyocera Client ToolPaper Type Loading Paper into Cassette Page Correct Incorrect When you attach the cassette cover Loading Originals Installing and Uninstalling Drivers and Utilities SoftwareInstalling the Software in Windows Express InstallSelect Custom Install tab Installation on a MacintoshCustom Install Preparation Uninstalling Drivers and Utilities Click UninstallKyocera Client Tool Functions Machine SettingsAccessing Kyocera Client Tool Function Description ReferenceKyocera Client Tool Settings GeneralPrint Tab Device Tab Order Toner Maintenance TabViewer Kyocera OnlineOpens our website Status MonitorScreen Overview Program Settings Default and Program SettingsDefault Settings General Description Reference Program number Resolution Darker +3 EcoPrint Zoom level Fixed CustomDensity Combine200×200 dpi 300×300 dpi 400×400 dpi 600×600 dpi Folder, click Browse to open Browse for Folder QualityDestination folder Click Preferences or Quick Scan Settings on the Scan tab Quick Scan/TWAIN SettingsQuick Scan Settings Twain SettingsModified scan settings Scan settingsClicking Close exits the Twain Settings without applying Quick Scan SettingsConfiguration Accessing the ConfigurationOK/Cancel/Apply Configuration ScreenDescription Reference Device Defaults Status MonitorDevice Defaults Tab Clearing errors Auto error clearClear the error after a set amount of time elapses Form feed timeoutCopy Tab Arrow button to hear the selected text Enable eventStatus Monitor Tab Printing the Status Copying Basic Operation Programs onManual Duplex Long Edge Binding Copying Functions Using ProgramsWhen high quality print is not required Program1 Program2 Program3ID Card Copy Press ID Card CopyPrinting Printing from Application Software About GX DriverSelect Print on both sides manual duplex Finished Print Box Saving to a Print BoxPrinting from Print Box Click the Printing Preferences button on the General tabScanning File format Destination folder Push ScanOriginal quality Scanning Press Start to start scanning Scan to Email B5 ISO , 16K , Custom Scan color Scanning using TWAIN/WIASettings that appear in the Twain screen are as follows Description Maintenance General Information Toner Container ReplacementFrequency of toner container replacement Toner KitsReplacing the Toner Container Page Original Cover/Platen Maintenance Kit ReplacementCleaning the Machine Interior of the MachinePage Image Maintenance MenuAdjust print Drum charge Print marginsMoving the Machine Prolonged Non-Use and Moving of the MachineProlonged Non-use Troubleshooting Symptom Checkpoints Corrective Actions Reference Solving MalfunctionsInner tray Drum charge setting Check the Drum charge setting in the Maintenance MenuCheck the Altitude Setting Set the Altitude Setting Check the Drum charge settingTips Error Messages Cover open Press Stop/ResetMaintenance Kit Inner tray fullGeneral Considerations for Clearing Jams Clearing Paper JamsPossible Paper Jam Locations Rear Cover Page Cassette Edge fanning and curl straightening If paper feed failure occursCheck on and reduction of number of paper sheets loaded No paper feed due to wavy paper edgeTroubleshooting Appendix Specifications Common FunctionsCopy Functions Printer Functions Scanner Functions Appendix Index Index-1Index-2 Index-3 Index-4 Page Kyocera Document Solutions U.K. Limited Kyocera Document Solutions Europe B.VKyocera Document Solutions Nederland B.V Kyocera Document Solutions Italia S.p.AFirst Edition 2M4KMEN000

FS-1020MFP, FS-1220MFP specifications

The Kyocera FS-1220MFP and FS-1020MFP are multifunction printers designed to meet the needs of small to medium-sized offices looking for reliable and efficient printing solutions. Both models offer a blend of advanced features and user-friendly interfaces, making them suitable for various office environments.

The FS-1220MFP is equipped with powerful printing capabilities, enabling users to produce high-quality documents at speeds of up to 20 pages per minute. It features a resolution of 1200 x 1200 dpi, ensuring sharp text and clear images. The FS-1020MFP, while slightly slower, still delivers impressive speeds at up to 18 pages per minute. Both devices utilize a compact design, allowing them to fit seamlessly into any workspace without occupying excessive space.

One of the main highlights of these models is their multifunctional capabilities. Both the FS-1220MFP and FS-1020MFP support printing, scanning, copying, and faxing, allowing users to handle a variety of tasks using a single device. This all-in-one functionality reduces the need for multiple machines, ultimately lowering costs and saving space.

In terms of technology, both printers utilize Kyocera's ECOSYS technology, which enhances print efficiency and reduces waste. The long-life consumables mean that users can benefit from lower running costs, as toner cartridges have a longer lifespan compared to traditional toner cartridges. This aspect not only contributes to sustainability efforts but also minimizes downtime associated with frequent replacements.

The FS-1220MFP and FS-1020MFP also feature a user-friendly control panel with a clear display, making it easy to navigate through various functions. Their intuitive interface allows users to quickly access settings and print jobs, enhancing productivity.

Connectivity is another key characteristic of these models, as they come equipped with USB and network interfaces. This allows for seamless integration into existing office networks, enabling multiple users to share the printer without any hassle. The ability to print from smartphones and tablets further adds to the convenience of these multifunction devices.

In summary, the Kyocera FS-1220MFP and FS-1020MFP offer a comprehensive range of features, combining high-quality printing, versatile functionality, and efficient technologies. Their compact design, coupled with user-friendly interfaces and advanced connectivity options, make them ideal choices for modern office environments looking for reliable and cost-effective printing solutions.
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