Lexmark Z2400 Series manual Wireless troubleshooting checklist, Check the USB cable

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Wireless troubleshooting checklist

Before beginning to troubleshoot the wireless printer, verify the following:

•The power supply is connected to the printer, and is on.

•Your SSID is correct.

Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, run the wireless setup again.

•Your WEP key or WPA passphrase is correct (if your network is secure).

Log into the wireless access point (wireless router) and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA-PSK, or WPA2-PSK share the same security key.

If you are not sure if your security information is correct, run the wireless setup again.

•The wireless network is working properly.

Try accessing other computers on your wireless network.

If your network has Internet access, try connecting to the Internet over a wireless connection.

•The printer is within the range of the wireless network.

For most networks, the printer should be within 100 feet (30 meters) of the wireless access point (wireless router).

•The printer is located away from obstacles that could block the wireless signal. Remove any large metal objects between the access point and the printer.

Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete.

•The printer is located away from other electronic devices that may interfere with the wireless signal.

Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

•The Wi-Fi indicator light is lit.

•The printer driver is installed on the computer from which you are performing a task.

•The correct printer port is selected.

•The computer and printer are both connected to the same wireless network.

Wireless configuration does not continue after the USB cable is attached

Check the USB cable

If the configuration software does not allow you to continue configuring your printer wirelessly after you attach the USB cable, there may be a problem with the cable. Try one or more of the following:

•Make sure that the USB cable is not damaged. If there is any visible damage to the USB cable, try using a new one.

•Attach the cable directly to the computer and the printer. Hubs, switch boxes, and docking stations can sometimes interfere with the USB connection.

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Contents 2007 Z2400 Series Users GuidePage Contents Loading paper Index TroubleshootingPage Safety info rm ation Customer support Intro du ctionFinding information about the printer PublicationsClick Customer Support Click Technical Support Limited WarrantyClick Customer Support Click Warranty Information Mail supportUnderstanding the parts of the printer Bypassing security warnings during software installationUnd ersta nding the p ri nter Use Understanding the printer software Installing printer softwareInstalling the optional XPS driver Windows Vista users only Click Have disk Using the Windows printer softwareClick Œ Control Panel Using the Macintosh printer software Use Wireless network compatibility Installing the prin ter on a wireless networkUsing Macintosh Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Using WindowsClick Tools Œ Lexmark Wireless Setup Utility Configuring an IP address manuallyChanging wireless settings after installation Double-clickLexmark Wireless Setup Assistant Installing the printer on other computersClick Control Panel Click Network and Internet Advanced wireless setupCreating an ad hoc wireless network Windows VistaClick All Programs Windows XP and earlierClick All Programs or Programs Select View Available Wireless NetworksFor Mac OS X version For Mac OS X version 10.4 and earlierClick Tools Œ Lexmark Wireless Configuration Utility Frequently asked questionsAdding a printer to an existing ad hoc wireless network What is a network?Wireless network examples How are home networks configured?Wired network example Internet How do I attach the installation cable? Why do I need an installation cable?Characteristics Printer can be configured in the following ways Finding the signal strengthWhat is an SSID? What is a MAC address?How do I locate IP addresses? What is an IP address?How to locate a computer IP address using Windows How do I find the MAC address?Windows Vista How to locate a computer IP address using MacintoshHow to locate a printer IP address How are IP addresses assigned?What is a key index? Loading various paper types Load in g pape rLoading paper Load up to Printing a document Click Properties, Preferences, Options, or SetupPrin ting Printing basic documentsCollated Printing multiple copies of a documentCollating printed copies Printing multiple pages on one sheet N-Up Printing the last page first reverse page orderUsing the taskbar in Windows Pausing print jobsUsing the printer folder in Windows Windows XP, click Start Œ Printers and Faxes Canceling print jobsPrinting specialty documents Printing envelopesPrinting labels Tips on loading label sheets Printing on custom-size paperPrinting other specialty documents Using Macintosh Printing photos Using recommended paperWorking with p ho tos Page Maintaining print cartridges Installing print cartridgesMain taining th e prin t er Refilling print cartridges Using genuine Lexmark print cartridgesRemoving used print cartridges Click Report a non-Lexmark print cartridge Cleaning the print cartridge nozzlesAligning the print cartridges Wiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the exterior of the printerLexmark Z2490 Ordering suppliesOrdering print cartridges Ordering paper and other suppliesLetter 10 x 15 cm Part number Troublesho oting Using the printer troubleshooting software Windows onlySetup troubleshooting Power button is not litMake Sure Your Operating System is Supported Software did not installReconnect the Power Supply Temporarily Disable Security Programs in WindowsDoes not print Using WindowsUsing Macintosh Make Sure the Printer Power Supply is Attached Correctly Solving printer power problems Disconnect and Reconnect Power Supply Remove and Reinstall the SoftwareSelect Uninstall Removing and reinstalling the softwareWindows XP Wireless troubleshootingPrinting a network setup Enabling the USB port in WindowsCheck the USB cable Wireless troubleshooting checklistCannot print over wireless network Using Macintosh with an AirPort base station Check Your Security Keys WEP keyCannot print and there is a firewall on the computer Wi-Fi indicator light is not litCheck Your Advanced Security Settings Allow the Wireless Installation to CompleteWindows XP Enable the PrinterSelect the Wireless Printer Select the Wireless PortCheck Security Keys Make Sure the Wireless Access Point Wireless Router is onTRY Adjusting External Antennas Move Your PrinterCheck MAC Address Move Your Wireless Access Point to Minimize Interference RUN the Wireless Setup AgainMake Sure the Wireless Access Point is on Mac OS X version If you are using WEP securityIf you are using WPA security Ping the Access Point to Make Sure the Network is WorkingDouble-clickNetwork Utility Wi-Fi indicator light is still orangeMac OS X version 10.4 and earlier Check Network Name Wireless print server not installedPage Lexmark International, Inc. All rights reserved Edition noticeUnited States Government Rights Industry Canada Canada Exposure to radio frequency radiationEuropean Community EC directives conformity Διαταξεισ ΤΗΣ Οδηγιασ 1999/5/ΕΚ Noise emission levels Off mode Product power consumptionPower Saver Total energy usage Lexmark License AgreementsPage Page Page Netwo rking glo ssary Ad hoc modeWPA2 Index Ad hoc wireless network adding a printer 23 creatingSsid Wi-Fi indicator light is still orange XPS driver installing
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