Lexmark Z2400 Series Troublesho oting, Using the printer troubleshooting software Windows only

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Troubleshooting

Using the printer troubleshooting software (Windows only)

The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Lexmark Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Lexmark Service Center link.

Method 2

1Do one of the following:

•In Windows Vista, click All Programs, and then select the printer program folder from the list.

•In Windows XP, click Start Programs or All Programs, and then select the printer program folder from the list.

2Select Lexmark Service Center.

Setup troubleshooting

Power button is not lit

These are possible solutions. Try one or more of the following:

PRESS POWER BUTTON

Make sure the printer is on by pressing .

DISCONNECT AND RECONNECT THE POWER CORD

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Remove the power supply from the printer.

4Plug the power cord all the way into the power supply on the printer.

2

1

5Plug the power cord into the wall outlet.

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Contents Z2400 Series Users Guide 2007Page Contents Loading paper Troubleshooting IndexPage Safety info rm ation Intro du ction Finding information about the printerPublications Customer supportLimited Warranty Click Customer Support Click Warranty InformationMail support Click Customer Support Click Technical SupportUnd ersta nding the p ri nter Bypassing security warnings during software installationUnderstanding the parts of the printer Use Installing the optional XPS driver Windows Vista users only Installing printer softwareUnderstanding the printer software Click Œ Control Panel Using the Windows printer softwareClick Have disk Using the Macintosh printer software Use Installing the prin ter on a wireless network Wireless network compatibilityInstalling the printer on a wireless network Interpreting the colors of the Wi-Fi indicator lightUsing Windows Using MacintoshChanging wireless settings after installation Configuring an IP address manuallyClick Tools Œ Lexmark Wireless Setup Utility Installing the printer on other computers Double-clickLexmark Wireless Setup AssistantAdvanced wireless setup Creating an ad hoc wireless networkWindows Vista Click Control Panel Click Network and InternetWindows XP and earlier Click All ProgramsSelect View Available Wireless Networks For Mac OS X versionFor Mac OS X version 10.4 and earlier Click All Programs or ProgramsFrequently asked questions Adding a printer to an existing ad hoc wireless networkWhat is a network? Click Tools Œ Lexmark Wireless Configuration UtilityWired network example How are home networks configured?Wireless network examples Internet Why do I need an installation cable? How do I attach the installation cable?Characteristics Finding the signal strength What is an SSID?What is a MAC address? Printer can be configured in the following waysWhat is an IP address? How to locate a computer IP address using WindowsHow do I find the MAC address? How do I locate IP addresses?How to locate a computer IP address using Macintosh How to locate a printer IP addressHow are IP addresses assigned? Windows VistaWhat is a key index? Loading paper Load in g pape rLoading various paper types Load up to Click Properties, Preferences, Options, or Setup Prin tingPrinting basic documents Printing a documentCollating printed copies Printing multiple copies of a documentCollated Printing the last page first reverse page order Printing multiple pages on one sheet N-UpUsing the printer folder in Windows Pausing print jobsUsing the taskbar in Windows Canceling print jobs Printing specialty documentsPrinting envelopes Windows XP, click Start Œ Printers and FaxesPrinting labels Printing on custom-size paper Tips on loading label sheetsPrinting other specialty documents Using Macintosh Working with p ho tos Using recommended paperPrinting photos Page Main taining th e prin t er Installing print cartridgesMaintaining print cartridges Removing used print cartridges Using genuine Lexmark print cartridgesRefilling print cartridges Aligning the print cartridges Cleaning the print cartridge nozzlesClick Report a non-Lexmark print cartridge Wiping the print cartridge nozzles and contacts Cleaning the exterior of the printer Preserving the print cartridgesOrdering supplies Ordering print cartridgesOrdering paper and other supplies Lexmark Z2490Letter 10 x 15 cm Part number Using the printer troubleshooting software Windows only Setup troubleshootingPower button is not lit Troublesho otingSoftware did not install Reconnect the Power SupplyTemporarily Disable Security Programs in Windows Make Sure Your Operating System is SupportedUsing Windows Does not printUsing Macintosh Solving printer power problems Disconnect and Reconnect Power SupplyRemove and Reinstall the Software Make Sure the Printer Power Supply is Attached CorrectlyRemoving and reinstalling the software Select UninstallWireless troubleshooting Printing a network setupEnabling the USB port in Windows Windows XPWireless troubleshooting checklist Check the USB cableCannot print over wireless network Using Macintosh with an AirPort base station WEP key Check Your Security KeysWi-Fi indicator light is not lit Check Your Advanced Security SettingsAllow the Wireless Installation to Complete Cannot print and there is a firewall on the computerEnable the Printer Select the Wireless PrinterSelect the Wireless Port Windows XPMake Sure the Wireless Access Point Wireless Router is on TRY Adjusting External AntennasMove Your Printer Check Security KeysCheck MAC Address Make Sure the Wireless Access Point is on RUN the Wireless Setup AgainMove Your Wireless Access Point to Minimize Interference If you are using WEP security If you are using WPA securityPing the Access Point to Make Sure the Network is Working Mac OS X versionMac OS X version 10.4 and earlier Wi-Fi indicator light is still orangeDouble-clickNetwork Utility Wireless print server not installed Check Network NamePage Edition notice Lexmark International, Inc. All rights reservedUnited States Government Rights Exposure to radio frequency radiation Industry Canada CanadaEuropean Community EC directives conformity Διαταξεισ ΤΗΣ Οδηγιασ 1999/5/ΕΚ Noise emission levels Power Saver Product power consumptionOff mode Lexmark License Agreements Total energy usagePage Page Page Ad hoc mode Netwo rking glo ssaryWPA2 Ad hoc wireless network adding a printer 23 creating IndexSsid Wi-Fi indicator light is still orange XPS driver installing