Lexmark 2500 manual Troubleshooting, Solving paper feed problems

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Contents

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Troubleshooting	61
Checking an unresponsive printer	61
Testing the printer	61
Checking the printer status	62
Adjusting character (bidirectional) alignment	64
Solving printing problems	65
Printer test works, but the printer does not print when attached to the computer	65
Printer is noisy	66
Printer sounds like it is printing, but does not print	66
Printer alarm sounds	66
Printer goes to the Tear Off position before the print job finishes	66
Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload	67
Printer power switch is on, but the power light is off	67
Left margin moves to the right during printing	67
Incorrect line length; lines do not start at the left margin	67
Printer speed slows	67
Incorrect characters print, left margin changes, or printing stops	68
Printing continues beyond the edges of the continuous forms	68
Selected font or pitch is not printing or is changing	68
Solving paper feed problems	68
Paper is jammed in the printer	68
Paper is jammed in the Auto Sheet Feeder	69
Paper fed in the Auto Sheet Feeder jams at the printer entrance	69
Paper jam in the Tractor 2 Feeder	69
Printer does not feed paper	69
Printer does not feed from the optional Tractor 2 Feeder	70
Printer does not feed from the Auto Sheet Feeder	70
The optional Tractor 2 Feeder positions paper at incorrect Top‑Of‑Form position	70
The Auto Sheet Feeder feeds paper at an incorrect rate	70
The Auto Sheet Feeder places paper at the wrong Top‑Of‑Form position	71
Paper fed from the Auto Sheet Feeder is skewed	71
The Auto Sheet Feeder feeds multiple sheets	71
Solving print quality problems	72
Print is too light	72
Dots are missing or print quality is poor	72
Characters are wrong or missing	73
Forms are smudged or print is too dark	73
Incorrect number of lines on a page	73
Graphics do not print	73
Incorrect line spacing or overprinting occurs	74

Contacting Customer Support

74

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Contents Users Guide JanuaryContents Understanding Setup mode and menu options Administrative supportPaper and specialty media guide Changing tractor positionsTroubleshooting Solving paper feed problemsIndex Safety information Learning about the printer Printer overviewPrinter front view Part nameApplying control panel overlays Printer back viewUnderstanding the printer features and functions Feature/function 2580/2581 2590/2591Feature/function All models Printing a demonstration EANPrinting a network setup Printing from Windows or DOS Using IBM emulation modeWindows Using Epson emulation mode For Lexmark Forms Printer 2580/2581 usersFor Lexmark Forms Printer 2590/2591 users For Forms Printer 2580/2581 usersUsing Okidata Microline emulation mode For Forms Printer 2590/2591 usersUnderstanding the control panel buttons Using the control panelButton Function Understanding the control panel lights Advancing paper Setting the printer online or offlineLight Light status What it means Selecting a Tractor mode Using the Load/Unload functionLocking and unlocking the control panel Selecting and locking a font Disabling Font LockSelecting and locking a pitch Disabling Pitch LockSetting the forms thickness lever Loading paperPaper paths Paper paths for the push tractorSetting the Tear Off position Using the Tear Off functionPaper paths for the pull tractor Loading continuous forms using the push tractor Loading continuous paperPage Page Front loading continuous forms using the pull tractor Page Page Bottom loading continuous forms using the pull tractor Page Page Page Page Loading cut forms Loading a cut form or envelope manuallyLeft paper guide Cut form or envelope Right paper guide Aligning the left margin Setting Top-of-Form Setting Top‑Of‑Form for continuous forms in push modeSetting Top‑Of‑Form for continuous forms in pull mode Setting Top‑Of‑Form for a cut form or an envelopeSetting Top‑Of‑Form in a macro Paper types and sizes supported by the printer Paper and specialty media guidePaper types Single Multiple part Envelopes Push tractor position Changing tractor positionsPull tractor position Converting the push tractor to pull tractor position Converting the pull tractor to push tractor position Page Using Setup mode Understanding Setup mode and menu optionsTo Select Press Changing menu settings an example Control Options Current PressSetup Mode Main menu Main menu optionsForms Macro Options Data OptionsForms Macro options Paper Handling Options Data optionsBuffer Control options Paper Out Alarm Uni‑Dir PrintingAuto Ready Cut Sheet Demo PrintIBM mode Epson modeOKI mode Emulation optionsInterface Selection Honor InitCleaning the printer Maintaining the printerOrdering supplies Removing the ribbon cartridgeCleaning the outside of the printer Recycling Lexmark productsAdministrative support Restoring the factory default settingsRestoring the US factory default settings Restoring the EU factory default settingsSupporting IPSec Supporting SNMPv3Using 802.1x authentication Click Certificate ManagementTroubleshooting Testing the printerChecking an unresponsive printer Running a printer testChecking the printer status Using Hex Trace modeControl panel lights Status Action required Make sure the Tractor 2 option is installed correctly. For Adjusting character bidirectional alignment Solving printing problems Printer is noisy Printer alarm soundsPrinter sounds like it is printing, but does not print Printer power switch is on, but the power light is off Left margin moves to the right during printingIncorrect line length lines do not start at the left margin Printer speed slowsSolving paper feed problems Printing continues beyond the edges of the continuous formsSelected font or pitch is not printing or is changing Paper is jammed in the printerPaper jam in the Tractor 2 Feeder Paper is jammed in the Auto Sheet FeederPrinter does not feed paper Printer does not feed from the Auto Sheet Feeder Printer does not feed from the optional Tractor 2 FeederAuto Sheet Feeder feeds paper at an incorrect rate Paper fed from the Auto Sheet Feeder is skewed Auto Sheet Feeder feeds multiple sheetsPrint is too light Solving print quality problemsDots are missing or print quality is poor Characters are wrong or missing Forms are smudged or print is too darkIncorrect number of lines on a Graphics do not printContacting Customer Support Incorrect line spacing or overprinting occursEdition notice Product name Machine type Model numberUnited States Government Rights TrademarksIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Noise emission levelsPower consumption Mode Description Power consumption WattsStatement of Limited Warranty Power SaverLimited warranty service Limitation of liability Index Numerics

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