Lexmark 2500 manual Contacting Customer Support, Incorrect line spacing or overprinting occurs

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Troubleshooting

74

Incorrect line spacing or overprinting occurs

These are possible solutions. Try one or more of the following:

•Reset the forms thickness lever.

•For more information, see the documentation that came with your software application.

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

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Contents Users Guide JanuaryContents Paper and specialty media guide Understanding Setup mode and menu optionsAdministrative support Changing tractor positionsTroubleshooting Solving paper feed problemsIndex Safety information Printer front view Learning about the printerPrinter overview Part nameApplying control panel overlays Printer back viewUnderstanding the printer features and functions Feature/function 2580/2581 2590/2591Feature/function All models Printing a demonstration EANPrinting a network setup Windows Using IBM emulation modePrinting from Windows or DOS For Lexmark Forms Printer 2590/2591 users Using Epson emulation modeFor Lexmark Forms Printer 2580/2581 users For Forms Printer 2580/2581 usersUsing Okidata Microline emulation mode For Forms Printer 2590/2591 usersButton Function Using the control panelUnderstanding the control panel buttons Understanding the control panel lights Light Light status What it means Setting the printer online or offlineAdvancing paper Locking and unlocking the control panel Using the Load/Unload functionSelecting a Tractor mode Selecting and locking a font Disabling Font LockSelecting and locking a pitch Disabling Pitch LockSetting the forms thickness lever Loading paperPaper paths Paper paths for the push tractorPaper paths for the pull tractor Using the Tear Off functionSetting the Tear Off position Loading continuous forms using the push tractor Loading continuous paperPage Page Front loading continuous forms using the pull tractor Page Page Bottom loading continuous forms using the pull tractor Page Page Page Page Loading cut forms Loading a cut form or envelope manuallyLeft paper guide Cut form or envelope Right paper guide Aligning the left margin Setting Top-of-Form Setting Top‑Of‑Form for continuous forms in push modeSetting Top‑Of‑Form for continuous forms in pull mode Setting Top‑Of‑Form for a cut form or an envelopeSetting Top‑Of‑Form in a macro Paper types Single Multiple part Envelopes Paper and specialty media guidePaper types and sizes supported by the printer Pull tractor position Changing tractor positionsPush tractor position Converting the push tractor to pull tractor position Converting the pull tractor to push tractor position Page To Select Press Understanding Setup mode and menu optionsUsing Setup mode Changing menu settings an example Control Options Current PressForms Macro Options Setup Mode Main menuMain menu options Data OptionsForms Macro options Buffer Data optionsPaper Handling Options Control options Auto Ready Cut Sheet Paper Out AlarmUni‑Dir Printing Demo PrintOKI mode IBM modeEpson mode Emulation optionsInterface Selection Honor InitOrdering supplies Cleaning the printerMaintaining the printer Removing the ribbon cartridgeCleaning the outside of the printer Recycling Lexmark productsRestoring the US factory default settings Administrative supportRestoring the factory default settings Restoring the EU factory default settingsSupporting IPSec Supporting SNMPv3Using 802.1x authentication Click Certificate ManagementChecking an unresponsive printer TroubleshootingTesting the printer Running a printer testControl panel lights Status Action required Using Hex Trace modeChecking the printer status Make sure the Tractor 2 option is installed correctly. For Adjusting character bidirectional alignment Solving printing problems Printer sounds like it is printing, but does not print Printer alarm soundsPrinter is noisy Incorrect line length lines do not start at the left margin Printer power switch is on, but the power light is offLeft margin moves to the right during printing Printer speed slowsSelected font or pitch is not printing or is changing Solving paper feed problemsPrinting continues beyond the edges of the continuous forms Paper is jammed in the printerPrinter does not feed paper Paper is jammed in the Auto Sheet FeederPaper jam in the Tractor 2 Feeder Auto Sheet Feeder feeds paper at an incorrect rate Printer does not feed from the optional Tractor 2 FeederPrinter does not feed from the Auto Sheet Feeder Paper fed from the Auto Sheet Feeder is skewed Auto Sheet Feeder feeds multiple sheetsDots are missing or print quality is poor Solving print quality problemsPrint is too light Incorrect number of lines on a Characters are wrong or missingForms are smudged or print is too dark Graphics do not printContacting Customer Support Incorrect line spacing or overprinting occursEdition notice Product name Machine type Model numberUnited States Government Rights TrademarksEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Noise emission levelsPower consumption Mode Description Power consumption WattsStatement of Limited Warranty Power SaverLimited warranty service Limitation of liability Index Numerics

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