Lexmark 2500 manual Paper is jammed in the Auto Sheet Feeder, Paper jam in the Tractor 2 Feeder

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Troubleshooting

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To clear a cut form paper jam:

1Turn the printer off.

2Set the forms thickness lever to position 7.

3Push the paper select lever down to the position.

4Gently pull the sheet of paper from the front of the printer.

5Remove the ribbon access cover to clear any torn pieces of paper.

6Push the paper select lever up to the position.

7Set the forms thickness lever to the proper setting for the type of paper you are using.

Paper is jammed in the Auto Sheet Feeder

These are possible solutions. Try one or more of the following:

Remove the paper.

Align the edges of the paper, and then reload the paper.

Remove foreign objects from the Auto Sheet Feeder:

1Remove the Auto Sheet Feeder.

2Remove any foreign objects.

3Reinstall the Auto Sheet Feeder.

Paper fed in the Auto Sheet Feeder jams at the printer entrance

These are possible solutions. Try one or more of the following:

Remove the Auto Sheet Feeder, remove any bits of paper or foreign objects, and then reinstall the Auto Sheet Feeder.

Move the paper guide to the left.

Remove the Auto Sheet Feeder, move the continuous forms to the park position using the Load/Unload button, and then reinstall the Auto Sheet Feeder.

Adjust the forms thickness lever to correspond with the paper thickness being used.

Paper jam in the Tractor 2 Feeder

The continuous form on one tractor feeder was not properly parked before switching to the other tractor feeder.

Make sure you tear off the leading edge of the continuous form on the currently selected tractor feeder before switching tractor feeders. For help, see the documentation that came with the optional Tractor 2 Feeder.

Printer does not feed paper

These are possible solutions. Try one or more of the following:

Remove all forms and pieces of paper.

Look for loose pinfeed hole strips that can sometimes tear from the continuous forms and remain in the printer.

Readjust the right tractor position.

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Contents January Users GuideContents Administrative support Understanding Setup mode and menu optionsPaper and specialty media guide Changing tractor positionsSolving paper feed problems TroubleshootingIndex Safety information Printer overview Learning about the printerPrinter front view Part namePrinter back view Applying control panel overlaysFeature/function 2580/2581 2590/2591 Understanding the printer features and functionsFeature/function All models EAN Printing a demonstrationPrinting a network setup Using IBM emulation mode Printing from Windows or DOSWindows For Lexmark Forms Printer 2580/2581 users Using Epson emulation modeFor Lexmark Forms Printer 2590/2591 users For Forms Printer 2580/2581 usersFor Forms Printer 2590/2591 users Using Okidata Microline emulation modeUsing the control panel Understanding the control panel buttonsButton Function Understanding the control panel lights Setting the printer online or offline Advancing paperLight Light status What it means Using the Load/Unload function Selecting a Tractor modeLocking and unlocking the control panel Disabling Font Lock Selecting and locking a fontDisabling Pitch Lock Selecting and locking a pitchLoading paper Setting the forms thickness leverPaper paths for the push tractor Paper pathsUsing the Tear Off function Setting the Tear Off positionPaper paths for the pull tractor Loading continuous paper Loading continuous forms using the push tractorPage Page Front loading continuous forms using the pull tractor Page Page Bottom loading continuous forms using the pull tractor Page Page Page Page Loading a cut form or envelope manually Loading cut formsLeft paper guide Cut form or envelope Right paper guide Aligning the left margin Setting Top‑Of‑Form for continuous forms in push mode Setting Top-of-FormSetting Top‑Of‑Form for a cut form or an envelope Setting Top‑Of‑Form for continuous forms in pull modeSetting Top‑Of‑Form in a macro Paper and specialty media guide Paper types and sizes supported by the printerPaper types Single Multiple part Envelopes Changing tractor positions Push tractor positionPull tractor position Converting the push tractor to pull tractor position Converting the pull tractor to push tractor position Page Understanding Setup mode and menu options Using Setup modeTo Select Press Control Options Current Press Changing menu settings an exampleMain menu options Setup Mode Main menuForms Macro Options Data OptionsForms Macro options Data options Paper Handling OptionsBuffer Control options Uni‑Dir Printing Paper Out AlarmAuto Ready Cut Sheet Demo PrintEpson mode IBM modeOKI mode Emulation optionsHonor Init Interface SelectionMaintaining the printer Cleaning the printerOrdering supplies Removing the ribbon cartridgeRecycling Lexmark products Cleaning the outside of the printerRestoring the factory default settings Administrative supportRestoring the US factory default settings Restoring the EU factory default settingsSupporting SNMPv3 Supporting IPSecClick Certificate Management Using 802.1x authenticationTesting the printer TroubleshootingChecking an unresponsive printer Running a printer testUsing Hex Trace mode Checking the printer statusControl panel lights Status Action required Make sure the Tractor 2 option is installed correctly. For Adjusting character bidirectional alignment Solving printing problems Printer alarm sounds Printer is noisyPrinter sounds like it is printing, but does not print Left margin moves to the right during printing Printer power switch is on, but the power light is offIncorrect line length lines do not start at the left margin Printer speed slowsPrinting continues beyond the edges of the continuous forms Solving paper feed problemsSelected font or pitch is not printing or is changing Paper is jammed in the printerPaper is jammed in the Auto Sheet Feeder Paper jam in the Tractor 2 FeederPrinter does not feed paper Printer does not feed from the optional Tractor 2 Feeder Printer does not feed from the Auto Sheet FeederAuto Sheet Feeder feeds paper at an incorrect rate Auto Sheet Feeder feeds multiple sheets Paper fed from the Auto Sheet Feeder is skewedSolving print quality problems Print is too lightDots are missing or print quality is poor Forms are smudged or print is too dark Characters are wrong or missingIncorrect number of lines on a Graphics do not printIncorrect line spacing or overprinting occurs Contacting Customer SupportProduct name Machine type Model number Edition noticeTrademarks United States Government RightsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Noise emission levelsMode Description Power consumption Watts Power consumptionPower Saver Statement of Limited WarrantyLimited warranty service Limitation of liability Numerics Index
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