Lexmark 2500 manual Characters are wrong or missing, Forms are smudged or print is too dark

Page 73

Troubleshooting

73

dPress Start/Stop to stop or interrupt the printer test.

ePress Start/Stop again if you want to resume the printer test. Printing continues until you turn the printer off.

If the print quality does not improve, contact Customer Support.

Characters are wrong or missing

Run a printer test:

1Make sure the forms thickness lever setting is in a position that corresponds with the forms you are using.

2Make sure paper and the ribbon cartridge are installed.

3Set the paper select lever to the position that corresponds with the forms you are using.

4Turn the printer off.

5Press and hold LineFeed while you turn the printer on.

6Release LineFeed when printing starts. Printing continues until you stop the printer.

7Press Start/Stop to stop the printing, and then turn the printer off.

Forms are smudged or print is too dark

These are possible solutions. Try one or more of the following:

•Make sure the forms thickness lever is in the appropriate position for the paper being used.

•Make sure the ribbon is installed correctly.

•Untwist or untangle the ribbon.

•Remove the ribbon slack using the ribbon advance knob.

•Set the density control knob to 1.

•Remove and replace the ribbon cartridge.

Incorrect number of lines on a page

These are possible solutions. Try one or more of the following:

•Make sure the paper is free to feed from the carton and there is nothing obstructing paper movement.

•Readjust the Top‑Of‑Form. For more information, see “Setting Top-of-Form” on page 39.

•From the Setup menu, adjust the page length. For more information, see “Using Setup mode” on page 47.

Graphics do not print

These are possible solutions. Try one or more of the following:

•See the documentation that came with your software application.

•Make sure the correct printer driver is selected.

Image 73

Contents January Users GuideContents Administrative support Understanding Setup mode and menu optionsPaper and specialty media guide Changing tractor positionsSolving paper feed problems TroubleshootingIndex Safety information Printer overview Learning about the printerPrinter front view Part namePrinter back view Applying control panel overlaysFeature/function 2580/2581 2590/2591 Understanding the printer features and functionsFeature/function All models EAN Printing a demonstrationPrinting a network setup Printing from Windows or DOS Using IBM emulation modeWindows For Lexmark Forms Printer 2580/2581 users Using Epson emulation modeFor Lexmark Forms Printer 2590/2591 users For Forms Printer 2580/2581 usersFor Forms Printer 2590/2591 users Using Okidata Microline emulation modeUnderstanding the control panel buttons Using the control panelButton Function Understanding the control panel lights Advancing paper Setting the printer online or offlineLight Light status What it means Selecting a Tractor mode Using the Load/Unload functionLocking and unlocking the control panel Disabling Font Lock Selecting and locking a fontDisabling Pitch Lock Selecting and locking a pitchLoading paper Setting the forms thickness leverPaper paths for the push tractor Paper pathsSetting the Tear Off position Using the Tear Off functionPaper paths for the pull tractor Loading continuous paper Loading continuous forms using the push tractorPage Page Front loading continuous forms using the pull tractor Page Page Bottom loading continuous forms using the pull tractor Page Page Page Page Loading a cut form or envelope manually Loading cut formsLeft paper guide Cut form or envelope Right paper guide Aligning the left margin Setting Top‑Of‑Form for continuous forms in push mode Setting Top-of-FormSetting Top‑Of‑Form for a cut form or an envelope Setting Top‑Of‑Form for continuous forms in pull modeSetting Top‑Of‑Form in a macro Paper types and sizes supported by the printer Paper and specialty media guidePaper types Single Multiple part Envelopes Push tractor position Changing tractor positionsPull tractor position Converting the push tractor to pull tractor position Converting the pull tractor to push tractor position Page Using Setup mode Understanding Setup mode and menu optionsTo Select Press Control Options Current Press Changing menu settings an exampleMain menu options Setup Mode Main menuForms Macro Options Data OptionsForms Macro options Paper Handling Options Data optionsBuffer Control options Uni‑Dir Printing Paper Out AlarmAuto Ready Cut Sheet Demo PrintEpson mode IBM modeOKI mode Emulation optionsHonor Init Interface SelectionMaintaining the printer Cleaning the printerOrdering supplies Removing the ribbon cartridgeRecycling Lexmark products Cleaning the outside of the printerRestoring the factory default settings Administrative supportRestoring the US factory default settings Restoring the EU factory default settingsSupporting SNMPv3 Supporting IPSecClick Certificate Management Using 802.1x authenticationTesting the printer TroubleshootingChecking an unresponsive printer Running a printer testChecking the printer status Using Hex Trace modeControl panel lights Status Action required Make sure the Tractor 2 option is installed correctly. For Adjusting character bidirectional alignment Solving printing problems Printer is noisy Printer alarm soundsPrinter sounds like it is printing, but does not print Left margin moves to the right during printing Printer power switch is on, but the power light is offIncorrect line length lines do not start at the left margin Printer speed slowsPrinting continues beyond the edges of the continuous forms Solving paper feed problemsSelected font or pitch is not printing or is changing Paper is jammed in the printerPaper jam in the Tractor 2 Feeder Paper is jammed in the Auto Sheet FeederPrinter does not feed paper Printer does not feed from the Auto Sheet Feeder Printer does not feed from the optional Tractor 2 FeederAuto Sheet Feeder feeds paper at an incorrect rate Auto Sheet Feeder feeds multiple sheets Paper fed from the Auto Sheet Feeder is skewedPrint is too light Solving print quality problemsDots are missing or print quality is poor Forms are smudged or print is too dark Characters are wrong or missingIncorrect number of lines on a Graphics do not printIncorrect line spacing or overprinting occurs Contacting Customer SupportProduct name Machine type Model number Edition noticeTrademarks United States Government RightsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Noise emission levelsMode Description Power consumption Watts Power consumptionPower Saver Statement of Limited WarrantyLimited warranty service Limitation of liability Numerics Index

Related manuals

Manual 83 pages 4.68 Kb