Xerox 555 manual Typical Causes Recommended Procedure Document Jams

Basic Troubleshooting

Document Jam

If a document jam occurs during a transmission, the message “DOCUMENT JAM” is displayed. If this occurs, follow the procedure below.

It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document.

See Chapter 3, “Loading Documents” for document specifications and recommendations which may help avoid paper jams.

Note: The power can be left ON when clearing a paper jam.

Typical Causes of	Recommended Procedure
Document Jams
The document is fed at an	Adjust the Document Guides to the edges of the
angle.	document.
The document paper is too	Make a duplicate using a copier and use the copy
thin or too thick.	as the sending document.
Document has tape or	Remove the tape or make a duplicate using a
pieces of paper taped to it.	copier and use the copy as the sending document.
The Control Panel Cover is	Close the Control Panel Cover fully.
not fully closed.
The document is stapled.	Remove the staple(s), or make a duplicate using a
	copier and use the copy as the sending document.

4-12 WorkCentre Pro 555, 575