Customer Evaluation Questionnaire
Xerox Product:
Carrier Name: _____________________________________ | Date: _________________ |
Company Name: ____________________________________ | Participant Name: (optional): ________________________ |
To what extent do you agree with the following statements? (Check the appropriate box.) Make additional copies, as needed. Please write in ink, if available. You may write comments on this evaluation if you wish. Please return at your earliest convenience.
SD = 1, Strongly disagree |
| N |
|
|
|
D= 2, Disagree
A.The Carrier
1.Was prepared for the product orien- tation and organized.
2.Displayed professional conduct.
3.Communicated the material in a clear and concise way.
4.Addressed my expectations.
5.Conducted an orientation that was easy to follow.
6.Overall, was effective.
Additional comments:
= 3, Neither way |
| A | ||
|
|
|
|
|
|
|
|
| SA |
|
|
|
|
|
SD | D | N | A | SA |
1 | 2 | 3 | 4 | 5 |
o o o o o
o o o o o o o o o o
o o o o o o o o o o
o o o o o
=4, Agree
=5, Strongly agree
B. The Quick Start Guide
7.The practice exercises were well organized in a meaningful sequence.
8.Information was accurate.
9.The illustrations were clear and understandable.
10.Overall, met my needs.
11.Amount of information
12.Level of difficulty
SD | D | N | A | SA |
1 | 2 | 3 | 4 | 5 |
o o o o o
o o o o o o o o o o
o o o o o o o o o o
o o o o o
oCheck here if we may contact you to follow up on your comments. Please include your area code and telephone number.