SATO D508, D512 service manual Error Codes

Page 29

Section 3: Configuration and Operation

3.4 ERROR CODES

The ERROR display is a seven-segment LED array that provides information on error conditions detected by the printer. The conditions are:

0

 

ON

1 Beep

Flash Memory error

Consult your SATO dealer

 

 

 

 

 

 

1

 

 

 

Not Assigned

 

 

 

 

 

 

 

2

 

ON

1 Beep

Machine Error

Consult your SATO dealer

 

 

 

 

 

 

3

 

ON

1 Beep

EEPROM Error

Replace EEPROM

 

 

 

 

 

 

4

 

ON

1 Beep

Electrical Head error

Replace Print Head or consult

 

 

 

 

 

your SATO dealer

 

 

 

 

 

 

5

 

Blink

3 Beeps

Head Not Latched

Latch Print Head securely and

 

 

 

 

 

make sure the Top Cover is

 

 

 

 

 

closed properly

 

 

 

 

 

 

6

 

Blink

3 Beeps

Out of Paper

1) Replenish paper supply

 

 

 

 

 

2) Route paper through sensor

 

 

 

 

 

correctly

 

 

 

 

 

 

7

 

Blink

3 Beeps

Sensor error

1) Adjust sensor level

 

 

 

 

 

 

8

 

Blink

3 Beeps

Cutter error

Connect cutter (optional item)

 

 

 

 

 

properly or consult your SATO

 

 

 

 

 

dealer

 

 

 

 

 

 

8.

ON

ON

 

Program Error

Resend data to the printer

 

 

 

 

 

 

A

ON

 

1 Beep

Receive Buffer Over-

1) Restart the printer and retry

 

 

 

 

flow

2) Modify host SW

 

 

 

 

 

3) Select correct communication

 

 

 

 

 

protocol settings

 

 

 

 

 

 

b

ON

 

1 Beep

Parity error

Correct the Parity Settings or

 

 

 

 

(Serial I/F only)

consult your SATO dealer

 

 

 

 

 

 

c

ON

 

1 Beep

Framing Error

Check and correct the data bit

 

 

 

 

(Serial I/F only)

setting and retry

 

 

 

 

 

 

d

ON

 

1 Beep

Overrun Error

Check and correct the flow con-

 

 

 

 

(Serial I/F only)

trol settings and retry

 

 

 

 

 

 

E

ON

 

1 Beep

LAN Time Out Error

Check the Interface Card and all

 

 

 

 

 

associated connections to/from

 

 

 

 

 

it. Replace if necessary

 

 

 

 

 

 

F

 

 

3 Beeps

Font/graphic Data

Recheck and correct the data

 

 

 

 

Error (Serial I/F only)

stream and retry

 

 

 

 

 

 

For more information on the cause and troubleshooting of printer errors, see Section 6. Troubleshooting.

SATO D508/D512 Operator Manual

Page 3-7

Image 29
Contents OperatorSvice Manual Sato America, Inc Table of Contents Sato Group of companies TroubleshootingSato Contacts Overview Introduction General Printer SpecificationsAttribute General Printer SpecificationsMedia General Specifications CONT’DAttributes Barcodes Optional Accessories Introduction Sato D508/D512 Operator Manual Installation Electrical Precautions Printer Placement TipsGeneral Precautions Unpacking Printer Part Names Follow these steps to set up your printer Setting UP the PrinterLoading Media Fanfold media Overview of the fanfold-paper loading path Label SensingThis page is left blank intentionally Operating Panel Rear Panel DIP Switch Settings Configuration PanelSwitch 4 Unused DIP Switch Settings CONT’DSwitch 7 Data Dump Switch 8 Unused Error Codes Offsets Mode Length of Offset mm Print head resolutionPitch Offset Potentiometer AdjustmentsOriginal First Line Print Position Moved with Leading Edge Positive + OffsetPrint Darkness Potentiometer Adjustments CONT’DData Dump Diagnostic Label Printing Test Labels Printing FACTORY/SERVICE Test Prints Configuration and Operation Sato D508/D512 Operator Manual Introduction Adjusting the Print QualityCleaning the Print HEAD, Platen and Rollers Cleaning the Print HEAD, Platen and Rollers CONT’D RELEASING/REPLACING the Print Head Cleaning the Sensor This page is left blank intentionally Interface Types Interface SpecificationsSingle Job Buffer Receive BufferMulti Job Buffer Receive Buffer CONT’DIEEE1284 Parallel Interface PIN Signal DirectionRS-232C Interface General SpecificationsPin Direction Signal Definition 1 RS-232C Interface SignalsON/X-OFF Flow Control READY/BUSY Flow ControlUniversal Serial BUS Interface Local Area Network InterfaceSwitch Setting Wireless LAN Interface 802.11 B/GSpecifications Software Specifications LED Indicator StatusInterface Specifications Observations Initial ChecklistChecking the IEEE1284 Parallel Interface Using the IEEE1284 Parallel Interface CONT’D Obserations Checking Using the Parallel Interface CONT’DChecking the RS232C Serial Interface LED Indicators Buzzer Error Condition Corrective Action Error SignalsChecking the 802.11G Wireless Interface Sato Contacts Asia Pacific & Oceania Region Sato Group of Companies