SATO D512, D508 service manual Sato Group of Companies, Asia Pacific & Oceania Region

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SATO GROUP OF COMPANIES

Asia Pacific & Oceania Region

SATO ASIA PACIFIC PTE. LTD.

438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967 Tel: +65-6271-5300

Fax: +65-6273-6011

Email: technical@satoasiapacific.com www.satoasiapacific.com

SATO AUTO-ID MALAYSIA SDN. BHD.

No.25, Jalan Pemberita U1/49, Temasya Industrial Park, Section U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia

Tel: +60-3-7620-8901

Fax: +60-3-5569-4977

Email: service@satosms.com.my www.satoasiapacific.com

SATO AUTO-ID (THAILAND) CO., LTD.

292/1 Moo 1 Theparak Road, Tumbol Theparak, Amphur Muang, Samutprakarn 10270, Thailand Tel: +66-2-736-4460

Fax: +66-2-736-4461

Email: technical@satothailand.com www.satothailand.co.th

SATO SHANGHAI CO., LTD.

307 Haining Road, ACE Bldg,

10th Floor, Hongkou Area, Shanghai, China 200080

Tel: +86-21-6306-8899

Fax: +86-21-6309-1318

Email: tech@satochina.com www.satochina.com

SATO ASIA PACIFIC PTE. LTD.

Korea Representative Office 6F, Korea Housing Center, Yeouido-dong45-11,Yeongdeungpo-gu, Seoul, Korea 150-736

Tel: +82-2-761-5072

Fax: +82-2-761-5073

Email: technical@satoasiapacific.com www.satoasiapacific.com

SATO ASIA PACIFIC PTE. LTD.

India Representative Office Regus Level 2, Connaugh Place, Bund Garden Road, Pune. 411001, India Tel: +91-20-4014-7747

Fax: +91-20-4014-7576

Email: technical@satoasiapacific.com www.satoasiapacific.com

SATO AUSTRALIA PTY LTD.

1/1 Nursery Avenue, Clayton Business Park, Clayton, VIC 3168 Australia Tel: +61-3-8814-5330

Fax: +61-3-8814-5335

Email: enquiries@satoaustralia.com www.satoaustralia.com

SATO NEW ZEALAND LTD.

30 Apollo Drive, Mairangi Bay Auckland, New Zealand Tel: +64 9-477-2222

Fax: +64-9-477-2228 Email: global.warranty@satonewzealand.com www.satonewzealand.com

European Region

SATO LABELLING SOLUTIONS EUROPE GmbH (BELGIUM)

Leuvensesteenweg 369,

1932 Sint-Stevens-Woluwe, Belgium Tel: +32-2-788-80-00

Fax: +32-2-788-80-80

Email: info@nl.satoeurope.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (GERMANY)

Ersheimer Straße 71,

69434 Hirschhorn, Germany Tel: +49-6272-9201-160 Fax: +49-6272-9201-347

Email: service@de.satoeurope.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (NORWAY)

Hovfaret 4 0275 Oslo, Norway Tel.: +47-225-106-70

Fax: +47-225-106-71

Email: kundeservice@satonorge.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (NETHERLANDS)

Techniekweg 1b, 3481 MK Harmelen, Netherlands

Tel.: +31-348-444437

Fax: +31-348-446403

Email: info@nl.satoeurope.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (ITALY)

Viale Europa 39/1,

20090 Cusago, Milano, Italy Tel.: +39-2-903-944-64 Fax: +39-2-903-940-35 Email: info@it.satoeurope.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (SWITZERLAND)

Allmendstraße 19,

8320 Fehraltorf, Switzerland Tel: +41-44-954-84-00 Fax: +41-44-954-84-09 Email: info@ch.satoeurope.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (AUSTRIA)

Niederlassing Austria

Jochen-Rindt-Straße 13 1230 Wien, Austria Tel: +43-2762-52690 Fax: +43-2762-52018

Email: info@at.satoeurope.com www.satoeurope.com

SATO LABELLING SOLUTIONS EUROPE GmbH (DENMARK)

Naverland 29A DK-2600 Glostrup, Denmark Tel.: +45-43204700 Fax: +45-43204709

Email: info@dk.satoeurope.com www.satoeurope.com

SATO POLSKA SP. Z O.O.

ul. Wrocawska 123, Radwanice, 55-015 w. Katarzyna, Poland Tel: +48-71-381-03-60

Fax: +48-71-381-03-68

Email: info@sato.pl www.sato.pl

SATO IBERIA S.A.

Dels Corrals Nous, 35-39

Pol. Can Roqueta, 08202 - Sabadell Barcelona, Spain

Tel: +34-902-333-341

Fax: +34-902-333-349

Email: info@es.satoeurope.com www.satoeurope.com

SATO FRANCE S.A.S.

Parc d'Activités, Rue Jacques Messager, 59 175 Templemars, France

Tel: +33-3-20-62-96-40

Fax: +33-3-20-62-96-55 www.satoeurope.com

SATO UK LTD.

Valley Road, Harwich,

Essex CO12 4RR, United Kingdom Tel: +44-1255-240000

Fax: +44-1255-240111

Email: enquiries@satouk.com www.satouk.com

American Region

SATO AMERICA, INC.

10350-A Nations Ford Road, Charlotte, NC 28273, U.S.A.

Tel: +1-704-644-1650

Fax: +1-704-644-1662 www.satoamerica.com

SATO LABELING SOLUTIONS AMERICA, INC.

1140 Windham Parkway, Romeoville,

Illinois 60446, U.S.A.

Tel: +1-800-645-3290

Extensive contact information of worldwide SATO operations can be found on the Internet at www.satoworldwide.com

Fax: +1-630-771-4210 www.satolabeling.com

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Contents OperatorSvice Manual Sato America, Inc Table of Contents Troubleshooting Sato ContactsSato Group of companies Overview General Printer Specifications IntroductionGeneral Printer Specifications AttributeGeneral Specifications CONT’D MediaAttributes Barcodes Optional Accessories Introduction Sato D508/D512 Operator Manual Installation Printer Placement Tips Electrical PrecautionsGeneral Precautions Unpacking Printer Part Names Setting UP the Printer Follow these steps to set up your printerLoading Media Fanfold media Label Sensing Overview of the fanfold-paper loading pathThis page is left blank intentionally Operating Panel Rear Panel Configuration Panel DIP Switch SettingsDIP Switch Settings CONT’D Switch 4 UnusedSwitch 7 Data Dump Switch 8 Unused Error Codes Mode Length of Offset mm Print head resolution OffsetsPotentiometer Adjustments Pitch OffsetOriginal First Line Print Position Moved with Leading Edge Positive + OffsetPotentiometer Adjustments CONT’D Print DarknessData Dump Diagnostic Label Printing Test Labels Printing FACTORY/SERVICE Test Prints Configuration and Operation Sato D508/D512 Operator Manual Adjusting the Print Quality IntroductionCleaning the Print HEAD, Platen and Rollers Cleaning the Print HEAD, Platen and Rollers CONT’D RELEASING/REPLACING the Print Head Cleaning the Sensor This page is left blank intentionally Interface Specifications Interface TypesReceive Buffer Single Job BufferReceive Buffer CONT’D Multi Job BufferPIN Signal Direction IEEE1284 Parallel InterfaceGeneral Specifications RS-232C Interface1 RS-232C Interface Signals Pin Direction Signal DefinitionREADY/BUSY Flow Control ON/X-OFF Flow ControlUniversal Serial BUS Interface Local Area Network InterfaceWireless LAN Interface 802.11 B/G SpecificationsSwitch Setting LED Indicator Status Software SpecificationsInterface Specifications Initial Checklist Checking the IEEE1284 Parallel InterfaceObservations Using the IEEE1284 Parallel Interface CONT’D Checking Using the Parallel Interface CONT’D ObserationsChecking the RS232C Serial Interface Error Signals LED Indicators Buzzer Error Condition Corrective ActionChecking the 802.11G Wireless Interface Sato Contacts Sato Group of Companies Asia Pacific & Oceania Region