SATO D508, D512 Initial Checklist, Checking the IEEE1284 Parallel Interface, Observations

Page 53

	SECTION 6: TROUBLESHOOTING
TROUBLESHOOTING	6

This section has been devised to help you if you are unable to pro- duce output on the SATO D508 / D512 printer. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts:

•Initial Checklist

•Checklist for the Parallel Interface

•Checklist for the RS232C Serial Interface

6.1INITIAL CHECKLIST

1.Is the printer powered up and ON LINE?

2.Is the ERROR light on the front panel OFF? If this light is ON, it may mean the print head assembly is open or another error condition is present.

3.Is the Print Head Assembly properly latched? Are the other sections secured and aligned properly?

6.2CHECKING THE IEEE1284 PARALLEL INTERFACE

1.Is the IEEE1284 printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the parallel IEEE connector on the printer?

(Warning: when disconnecting or connecting interface cables, always make sure the printer is OFF. Other- wise, the printer’s interface may suffer damage that is not covered by the warranty.)

2.Does the interface cable in use meet IEEE1284 specifi- cations?

3.Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so, make sure you are send- ing data out the correct port.

4.When you send the print job to the printer, and it does not respond, do you get an error message on your PC that says “Device Fault” or something similar?

Observations

SATO D508/D512 Operator Manual

Page 6-1

Image 53

Contents OperatorSvice Manual Sato America, Inc Table of Contents Sato Group of companies TroubleshootingSato Contacts Overview Introduction General Printer SpecificationsAttribute General Printer SpecificationsMedia General Specifications CONT’DAttributes Barcodes Optional Accessories Introduction Sato D508/D512 Operator Manual Installation Electrical Precautions Printer Placement TipsGeneral Precautions Unpacking Printer Part Names Follow these steps to set up your printer Setting UP the PrinterLoading Media Fanfold media Overview of the fanfold-paper loading path Label SensingThis page is left blank intentionally Operating Panel Rear Panel DIP Switch Settings Configuration PanelSwitch 4 Unused DIP Switch Settings CONT’DSwitch 7 Data Dump Switch 8 Unused Error Codes Offsets Mode Length of Offset mm Print head resolutionPitch Offset Potentiometer AdjustmentsOriginal First Line Print Position Moved with Leading Edge Positive + OffsetPrint Darkness Potentiometer Adjustments CONT’DData Dump Diagnostic Label Printing Test Labels Printing FACTORY/SERVICE Test Prints Configuration and Operation Sato D508/D512 Operator Manual Introduction Adjusting the Print QualityCleaning the Print HEAD, Platen and Rollers Cleaning the Print HEAD, Platen and Rollers CONT’D RELEASING/REPLACING the Print Head Cleaning the Sensor This page is left blank intentionally Interface Types Interface SpecificationsSingle Job Buffer Receive BufferMulti Job Buffer Receive Buffer CONT’DIEEE1284 Parallel Interface PIN Signal DirectionRS-232C Interface General SpecificationsPin Direction Signal Definition 1 RS-232C Interface SignalsON/X-OFF Flow Control READY/BUSY Flow ControlUniversal Serial BUS Interface Local Area Network InterfaceSwitch Setting Wireless LAN Interface 802.11 B/GSpecifications Software Specifications LED Indicator StatusInterface Specifications Observations Initial ChecklistChecking the IEEE1284 Parallel Interface Using the IEEE1284 Parallel Interface CONT’D Obserations Checking Using the Parallel Interface CONT’DChecking the RS232C Serial Interface LED Indicators Buzzer Error Condition Corrective Action Error SignalsChecking the 802.11G Wireless Interface Sato Contacts Asia Pacific & Oceania Region Sato Group of Companies