SATO 5900RVe manual LAN Ethernet Interface

Page 57

Unit 5: Troubleshooting

LAN ETHERNET INTERFACE

•If the printer does not come up ready: Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possible, connect a terminal to the serial port and observe for a boot prompt indicating the print server firmware has not been loaded properly. If reloading does not correct the problem, try pressing switch 1 for more than 10 seconds. If the problem persists, the product may be defective.

•If the printer comes up ready but will not print: There is a problem with the interface between the server and the printer, network connection or cabling, or a queue setup flaw. The queue setup flaw could be the result of a faulty print server setup or other protocol-related scenarios. Systematically perform checks and tests to isolate the cause.

The interface between the printer and server may be checked by waiting approximately two minutes after the printer is powered on and then run a self-test label. If a self-test label does not print, there could be a hardware problem. Double check the cable connections. In some rare cases, disabling NBUF with the command SET PORT P1 NBUF DISABLED will solve the problem.

If connecting to a 10baseT network, verify that the OK LED is illuminated. If the appropriate LED’s are not on, there is a possibility of a defective cable or connector. Try connecting a different cable, port, or device to observe the results.

If using a repeater or hub, ensure that SQE is turned off at the hub (this is the default setting for most hubs). Also, test the hub or repeater by trying the print server on a different port.

If using a bridge or router located between the print server and the host computer, ensure that the device is setup to allow the print server to send and receive data from the host. For example, a bridge can only be set up allow certain types of Ethernet addresses to pass through (a process known as filtering). Such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to only pass certain protocols. Ensure that the desired protocol can be passed through to the print server. In the case of routers, also ensure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable.

Ensure that an illegal operation such as printing a label larger than the printer can handle is not being attempted.

Check the protocol troubleshooting sections provided with the Ethernet Interface Module for additional causes of intermittent printer problems.

•Experiencing intermittent printing problems: Excessive NetWare polling may be a big cause of intermittent problems. Ensure that only the needed NetWare file servers have been enabled (do a SHOW NETWARE command from the print server console to see the enabled file servers). If V3.21 or earlier versions of firmware is in use, ensure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0. If Netware is not in use, disable NEtWare entirely with the command SET NETWARE DISABLED.

Check the individual troubleshooting sections provided with the Ethernet Plug-In Interface Module for additional causes of intermittent printer problems.

SATO M5900RVe Operator Manual

PN 9001125A

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Contents M5900RVe Direct Thermal Printer Sato America, Inc Table of Contents Troubleshooting MaintenanceOperation Introduction Result in Presonal Injury About this Manual1a, Primary Components General Description1b, Primary Components Switches Control FeaturesPage Technical Data Power Physical CharacteristicsEnvironmental PrintCharacter Font Capabilities Character Control Downloadable FontsBAR Code Capabilties Regulatory ApprovalsInstallation Packed Components Unpacking & Parts IdentificationSite Location Printer InstallationMedia Selection Media LoadingMedia Loading RS232C Specifications Interface SelectionRS232 Serial Interface PIN Direction Signal Definition RS232C Serial Interface SignalsCable Requirements DB9 Host Connection DB9 PrinterIEEE1284 Parallel Interface SpecificationsACK Init80211B Wireless Specifications 802.11B WirelessUniversal Serial BUS USB Adapter Local Area Network LAN EthernetACK/NAK Protocol Receive BufferInterface Module Upgrade Accessories InstallationOperation DIP Switch Panels Printer ConfigurationDSW1 Configuration DSW1 Default SettingsDSW1 Function Descriptions OFFDSW2 Configuration DSW1 DSW2 Default SettingsConfiguration DSW2 Function DescriptionsFunction Description DSW3 Default SettingsNormal Mode Configuration ModesTest Print Mode Test Print ModeAdvanced Mode Advanced ModeDefault Settings Mode Default Settings ModeDownload Font Deletion Status Description Acsii HEX Transfer Flash Memory Download ModeFlash Memory Download Mode User Download Mode User Download ModeHex Dump Mode HEX Dump ModeCard Mode Card ModeNon-Standard Clear Mode NON-STANDARD Clear Mode10, Service Mode Service Mode11, Counters Mode Counters ModeMaintenance Mode Maintenance ModeAdvanced Mode Card ModeMenu Description Service Mode Counters Mode Maintenance Mode Potentiometer DESCRIPTION/PROCEDURE Operational AdjustmentsPrint OffsetFeed Direction 14, Sensor & Accessory Locations Unit 4 Operation Sato M5900RVe Operator Manual PN 9001125A Troubleshooting LCD Message Beep Error Condition To Clear Light Print Images Image VoidsUneven Print Darkness Smeared Print ImagesMeandering Media Printer Creates a Blank LabelIncorrect Label Positioning Troubleshooting Procedures Parallel Interface Universal Serial BUS USB InterfaceLAN Ethernet Interface Page Maintenance From the PRINTER, Exersize Care to Prevent Print Head Damage Cleaning ProceduresFuse Replacement Replacement ProceduresPrint Head to Prevent Damage to ITS Elements Print Head ReplacementInterface Board Replacement Interface Board ReplacementPrint Defects Relative Procedure Adjustment ProceduresPrint Head Balance Adjustment Print Head Balance AdjustmentPrint Head Alignment Print Head Alignment
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