SATO 5900RVe manual Universal Serial BUS USB Interface, Parallel Interface

Page 56

Unit 5: Troubleshooting

UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:

1.Click on Start, Settings, and then Control Panel.

2.Click on System within the new window.

3.Click on the Device Manager tab.

4.Ensure that the View Device By Type is checked.

5.Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

6.Reboot the PC and the printer.

7.Contact Microsoft technical support for further assistance as required.

PARALLEL INTERFACE

•Ensure the printer cable is thoroughly connected to the PC and the printer.

•Ensure the printer cable is connected to the correct ports on each end.

•Ensure the printer cable (IEEE1284) meets specifications. The computer may not be able to communicate correctly otherwise.

•Ensure the Interface Module is installed.

•Ensure the data stream is correct, all letters of command codes are in upper case, and without spaces.

•Ensure protocol codes are set for standard or non-standard and that they are consistent with the data stream.

•Ensure the printer is receiving from the computer using a Receive Buffer Hex Dump. Refer to that procedure for instructions. The printer will print (only once) a hexadecimal dump of everything it has received from the host computer. Each hexadecimal character represents a character the printer received. Analyze and troubleshoot the data stream.

NOTE: A small label may produce a large amount of data when printed in

Hex Dump.

While checking the hex dump printout, look for ODH OAH (carriage return and line feed) char- acters throughout. The command string should be continuous. CR or LF characters are not allowed between the start command (<ESC>A) and the stop command (<ESC>Z). If Basic is being used, it may be adding these characters automatically as the line wraps. Adding a width statement to your program can help suppress these extra ODH OAH characters by expanding the line length up to 255 characters.

If not programming in BASIC, check to see if the equivalent statement in language exists to suppress extra carriage returns and line feeds from data being sent to the printer. The data stream must be one complete line going to the printer.

SATO M5900RVe Operator Manual

PN 9001125A

Page 5-6

Page 55 Page 57
Image 56
Page 55 Page 57
Contents M5900RVe Direct Thermal Printer Sato America, Inc Table of Contents Operation TroubleshootingMaintenance Introduction About this Manual Result in Presonal InjuryGeneral Description 1a, Primary Components1b, Primary Components Control Features SwitchesPage Technical Data Physical Characteristics PowerEnvironmental PrintCharacter Font Capabilities Downloadable Fonts Character ControlBAR Code Capabilties Regulatory ApprovalsInstallation Unpacking & Parts Identification Packed ComponentsPrinter Installation Site LocationMedia Selection Media LoadingMedia Loading RS232 Serial Interface RS232C SpecificationsInterface Selection RS232C Serial Interface Signals PIN Direction Signal DefinitionCable Requirements DB9 Host Connection DB9 PrinterSpecifications IEEE1284 Parallel InterfaceACK Init802.11B Wireless 80211B Wireless SpecificationsUniversal Serial BUS USB Adapter Local Area Network LAN EthernetReceive Buffer ACK/NAK ProtocolAccessories Installation Interface Module UpgradeOperation Printer Configuration DIP Switch PanelsDSW1 Default Settings DSW1 ConfigurationDSW1 Function Descriptions OFFDSW2 Default Settings DSW2 Configuration DSW1Configuration DSW2 Function DescriptionsDSW3 Default Settings Function DescriptionConfiguration Modes Normal ModeTest Print Mode Test Print ModeAdvanced Mode Advanced ModeDefault Settings Mode Default Settings ModeFlash Memory Download Mode Download Font Deletion Status Description Acsii HEX TransferFlash Memory Download Mode User Download Mode User Download ModeHEX Dump Mode Hex Dump ModeCard Mode Card ModeNON-STANDARD Clear Mode Non-Standard Clear ModeService Mode 10, Service ModeCounters Mode 11, Counters ModeMaintenance Mode Maintenance ModeMenu Description Advanced ModeCard Mode Service Mode Counters Mode Maintenance Mode Operational Adjustments Potentiometer DESCRIPTION/PROCEDUREPrint OffsetFeed Direction 14, Sensor & Accessory Locations Unit 4 Operation Sato M5900RVe Operator Manual PN 9001125A Troubleshooting LCD Message Beep Error Condition To Clear Image Voids Light Print ImagesUneven Print Darkness Smeared Print ImagesIncorrect Label Positioning Meandering MediaPrinter Creates a Blank Label Troubleshooting Procedures Universal Serial BUS USB Interface Parallel InterfaceLAN Ethernet Interface Page Maintenance Cleaning Procedures From the PRINTER, Exersize Care to Prevent Print Head DamageReplacement Procedures Fuse ReplacementPrint Head Replacement Print Head to Prevent Damage to ITS ElementsInterface Board Replacement Interface Board ReplacementAdjustment Procedures Print Defects Relative ProcedurePrint Head Balance Adjustment Print Head Balance AdjustmentPrint Head Alignment Print Head Alignment
Top Page Image Contents