SATO MB200/201i manual Troubleshooting, What to do in case

Troubleshooting

6

TROUBLESHOOTINGWhen you experience any problems operating the printer, refer to the following tables.

What to do in case of...

Print Fault		Cause		Remedy
Smudged printing	1. Print head is dirty		1.	Clean the print head
	2.	Roller is dirty	2.	Clean the platen and dispense roller
			(See Section 5: “Cleaning and Mainte-
			nance”)
Vertical streaking in	1. Print head is dirty		1.	Clean the print head
printouts	2. Print head is faulty		2.	Replace the print head
Slanted text char-	1. Paper guide is posi-		1.	Retry with different label paper. Use
acters		tioned incorrectly		only SATO-certified media for best
				print quality and minimal problems
	2.	Roller is dirty	2.	Clean the platen and peel roller (See
				Section 5: “Cleaning and Mainte-
				nance”)
No printing	1. RS-232C cable con-		1. Check the connection of the RS-232C
		nection is faulty		cable connector (See “Printing via the
				RS-232C Interface” on page 3)
	2.	IrDA Interface is	2.	The printer and IrDA host must be
		faulty		within 15 or 20m of each other. The
				host must be located within a from
				the center of the IrDA filter (com area)
				of the printer. (See “Printing via the
				IrDA Interface” on page 4)
	3.	Bluetooth/WLAN	3.	Check the communication protocol
		interface is faulty		settings
	4.	Dip Switch setting is	4.	Double-check Dip Switch settings
		incorrect		(See Section 4: “Interface Specifica-
				tions”)
	5.	Print head is faulty	5.	Replace the print head.

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