SATO M-84PRO manual Using the Universal Serial BUS USB Interface, Using the LAN Ethernet Interface

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Section 5. Troubleshooting

4.Check for obvious errors in the data stream. Is the data properly framed with the <ESC>A and <ESC>Z commands? See the “e” Programming Reference if necessary.

5.If after sending your job to the printer, it only “beeps” and displays an error message on the LCD display, you may have a configuration problem. There may be some inconsistencies with the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer. If you are confused as to what the printer’s current RS232 settings are, print a Configuration Test label (see Section 3. Configuration). It will list all of the current printer configuration settings.

6.If you still are unable to get printer output, try the Hex Dump as described in Step 5 under the Parallel Interface troubleshooting. In this case, the printer monitors the RS232C interface for incoming data.

7.From the Hex Dump, if you are seeing extra 0DH 0AH (CR and LF) characters, and are using BASIC, refer to “e” and PRO Printer Programming Reference. It provides hints for writing a SATO program in BASIC.

USING THE UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints when doing a test print you will need to verify that the device drivers have been successfully installed by doing the following:

1.Click on Start, then Settings and then Control Panel.

2.Within the new Window you should have an Icon listed as System. Double Click on this.

3.Click on the Device Manager tab.

4.Make sure that the View Device by type is checked. Scroll down until you get to SATO- USB device.

5.Verify that it does not have any errors next to it. If it shows an error, remove the device and then reinstall it.

6.Reboot the PC and the Printer.

7.Consult the WindowsTroubleshooting guide or contact technical support for further assistance.

USING THE LAN ETHERNET INTERFACE

Printer Does Not Come Up Ready

If you cannot print to the print server after you install it, check the following:

1.Make sure that the printer is powered on, that all cables are securely plugged in, and that the printer is on-line.

2.If possible, connect a terminal to the serial port. If you see the boot prompt, the print server firmware has not been loaded properly. If reloading does not fix the problem, try setting switch 1 to ON (factory defaults) and powering the print server off and then on again; if the problem persists, the product may be defective.

Installation Problems (Printer Comes up Ready but You Cannot Print)

•If the printer starts up OK but you cannot print, the problem could one of the following:

•There is a problem with the interface between the print server and the printer

SATO M-84PRO

PN 9001105 Rev. A

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Contents 84PRO Page Table of Contents Interface Specifications Introduction Section Printer OverviewSpecification General Printer Specifications84PRO All Models Matrix Fonts Character FontsBAR Code BAR CodesPhysical PowerAccessories and Options Optional AccessoriesThis page left intentionally blank Section Installation Unpacking and Parts Identification Setting UP the Printer LCD Loading Labels and Tags Installation Route Labels Under Guide Head Latch Loading the Ribbon Tape Operator Panel DSW On LineLine FeedRear Panel Sensors Head Open SensorLabel Indexing Sensor This page left intentionally blank OFF Printer DIP Switch ConfigurationDIP Switch Panels RS232 TRANSMIT/RECEIVE SettingDSW2 OFF Printer SET UPHex Dump Selection DSW2-4.Selects Hex Dump mode see DSW3 DSW3 OFF SettingDSW3-6 DSW3-7 Default Completed Default SettingsSwitch Selections Software Default SettingsPotentiometer Adjustments PitchBackfeed Offset Print DisplayInitializing Online QTY000000 LCD Panel Printer ConfigurationNormal Mode Mode KEY Sequence Initial DisplayPrint Speed Print DarknessPitch Offset + 00mm Zero Slash YES no Auto Online Advanced ModeCancel Print JOB YES no Completed Initializing Advanced ModeSET Calendar YES no Print OffsetIgnore CR/LF YES no CalendarCard Mode Character Pitch Prop Fixed Advanced ModeCopy Start YES no Truetype Fontcopy Completed Card COPY/FORMAT Xxxxxxx Error CARD-MEMORY Copy Copying MEMORY-CARDCOPY Program Y/N Initializing Advanced Mode Service Mode GAP Input Service ModeGAP Input EYE Input Auto Online Feed YES no Feed on Error EXT PIN 9 Select MODE1 MODE2 Euro Code Reprint W/FEED YES noLabel RE-DETECT Enable Disable Counters HD CUT Life Head Counter Head Count Clear YES no Counters ModeTest Print Mode Advanced Mode Counters ModeTest Print Size Default Setting ModeTest Print Mode Configuration Initializing Default Setting YES noInitializing User Download Press the Line KEY Default Setting CompletedClear NON-STANDARD Protocol Download User Defined Protocol CodesHEX Dump Mode User Download WaitingInitializing Online Print Darkness Adjusting the Print QualityPrint Speed Cleaning the Print HEAD, Platen and RollersCleaning the Platen and Rollers Cleaning the Label Edge SensorsSupplies needed Flat blade screwdriver Replacing the Print HeadDo not remove the two outside Screws painted red on either This page left intentionally blank Using the IEEE1284 Parallel Interface Initial ChecklistTroubleshooting Using the RS232C Serial InterfaceUsing the LAN Ethernet Interface Using the Universal Serial BUS USB InterfaceChecking the Network Connection and Cabling Troubleshooting LED LCD Message Audible Error Possible Causes Beep Condition Error SignalsInterface Types Section Interface SpecificationsReceive Buffer Single JOB BufferMulti JOB Buffer IEEE1284 Parallel Interface Data Streams Electrical SpecificationsRS232 Serial Interface General SpecificationsPIN Assignments ON/X-OFF Flow Control Cable Requirements READY/BUSY Flow ControlUniversal Serial BUS USB Interface Local Area Network LAN Optional InterfaceBI-DIRECTIONAL Communications Print JOB Cancel canENQUIRE/ACK/NAK Enquire ENQPrint Start DC1 Print Stop DLEInstallation Error HandlingPcmcia Memory Cards Description PLUG-IN Interface Modules Error Description Indication RemedyOperator Setup CutterGeneral Operation Label Dispense Option Removing and Unwinding the Roll Label RewinderReal Time Clock

M-84PRO specifications

The SATO M-84PRO is a high-performance thermal printer designed for industrial applications, known for its reliability and efficiency in various labeling tasks. This printer is a part of SATO's esteemed M-84 series, which combines advanced technology with user-friendly design to meet the demands of large-scale operations.

One of the standout features of the SATO M-84PRO is its fast printing speed, capable of producing labels at a rate of up to 8 inches per second. This rapid output makes it an ideal choice for environments that require quick turnaround times, such as warehouses, manufacturing lines, and logistics centers.

The M-84PRO employs a direct thermal or thermal transfer printing method, allowing for outstanding print quality. With a maximum print resolution of 305 dpi, it ensures crisp and clear text and graphics, which is essential for barcodes and detailed images on labels. The printer supports a wide range of media types, accommodating label widths from 0.75 inches to 4.1 inches, making it versatile for various labeling needs.

Equipped with SATO's unique Smart Technology, the M-84PRO offers enhanced control over label production. This technology includes automatic label detection and calibration, which minimizes setup time and reduces waste, thus improving overall operational efficiency. Additionally, the printer is compatible with various programming languages, including SAPscript and ZPL, ensuring easy integration into existing systems.

Durability is another hallmark of the M-84PRO. Built with robust materials, it can withstand the rigors of industrial environments, ensuring long-term performance. The printer also features a compact design, which is perfect for tight workspaces, while still being rugged enough to handle demanding tasks.

Moreover, the SATO M-84PRO boasts extensive connectivity options, including USB, Ethernet, and serial interfaces, which allow for seamless integration into any operational workflow. It also supports various operating systems, providing flexibility and ease of use when working with different platforms.

The printer’s user-friendly interface, highlighted by an LCD panel and multi-functional buttons, facilitates easy navigation and operation. Maintenance is also simplified, thanks to modular components that allow for quick and easy replacement of parts when necessary.

In summary, the SATO M-84PRO stands out as a leading choice in the thermal printer market, combining high-speed printing, excellent durability, and versatile labeling capabilities. Its advanced technologies and features make it suitable for a variety of demanding applications, ensuring that businesses can rely on it for their labeling needs.
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