SATO M-84PRO manual Checking the Network Connection and Cabling

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Section 5. Troubleshooting

•There is a problem with the network connection or cabling.

•There is a queue setup problem, a print server setup problem, or other protocol-related problem.

Checking the Interface between the Print Server and the Printer

First make sure that the cable between the print server and the printer is securely plugged in at both sides. Then:

1.Wait about two minutes after the printer is powered on and then run a printer self-test (see Secton 3:Configuration for information on how to run the self-test).

If the self-test does not print, then there is possibly a hardware problem. Double check the connections.

In some rare instances, disabling NBUF with the command SET PORT P1 NBUF DIS- ABLED will solve port compatibility issues.

Checking the Network Connection and Cabling

If the self-test page prints but you cannot print documents, first check the network connection and cabling.

1.If you are connecting to a 10baseT network, verify that the OK LED is on. If the appropriate LEDs are not on, there is probably a bad 10BaseT or 100BaseTX cable or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device (such as a PC) to the cable.

2.If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the hub (this is the default setting for most hubs). Also, if you have a hub or multiport repeater, verify that the hub or repeater port is good by trying the print server on a different port.

3.If you have a bridge or router located between the print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the print server. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).

4.Make sure that you are not trying to perform an illegal operation, such as attempting to print a label larger than the printer can handle.

5.Check the individual protocol troubleshooting sections in provided with the Ethernet Interface Module for additional causes of intermittent printer problems.

Intermittent Problems

If the print server and the printer start up OK, but you intermittently have problems printing, check the following:

1.Excessive NetWare polling can be a big cause of intermittent problems. Make sure that you have only enabled the NetWare file servers that you need for printing (do a SHOW NETWARE command from the print server console to see the enabled file servers). If you have V3.21 or earlier firmware, make sure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0. If you are not using NetWare, you can disable NetWare entirely with the command SET NETWARE DISABLED.

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SATO M-84PRO

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Contents 84PRO Page Table of Contents Interface Specifications Section Printer Overview IntroductionGeneral Printer Specifications Specification84PRO All Models Character Fonts Matrix FontsBAR Codes BAR CodePower PhysicalOptional Accessories Accessories and OptionsThis page left intentionally blank Section Installation Unpacking and Parts Identification Setting UP the Printer LCD Loading Labels and Tags Installation Route Labels Under Guide Head Latch Loading the Ribbon Tape Operator Panel On Line LineFeed DSWRear Panel Head Open Sensor SensorsLabel Indexing Sensor This page left intentionally blank Printer DIP Switch Configuration DIP Switch PanelsRS232 TRANSMIT/RECEIVE Setting OFFPrinter SET UP DSW2 OFFHex Dump Selection DSW2-4.Selects Hex Dump mode see DSW3 Setting DSW3 OFFDSW3-6 DSW3-7 Default Settings Switch SelectionsSoftware Default Settings Default CompletedPitch Potentiometer AdjustmentsBackfeed Offset Display PrintLCD Panel Printer Configuration Normal ModeMode KEY Sequence Initial Display Initializing Online QTY000000Print Darkness Print SpeedPitch Offset + 00mm Advanced Mode Cancel Print JOB YES no CompletedInitializing Advanced Mode Zero Slash YES no Auto OnlinePrint Offset SET Calendar YES noCalendar Ignore CR/LF YES noCharacter Pitch Prop Fixed Advanced Mode Card ModeCopy Start YES no Truetype Fontcopy Completed Card COPY/FORMAT Xxxxxxx Error CARD-MEMORY Copy Copying MEMORY-CARDCOPY Program Y/N Service Mode Initializing Advanced Mode Service Mode GAP InputGAP Input EYE Input Auto Online Feed YES no Feed on Error Reprint W/FEED YES no EXT PIN 9 Select MODE1 MODE2 Euro CodeLabel RE-DETECT Enable Disable Counters Mode Test Print ModeAdvanced Mode Counters Mode Counters HD CUT Life Head Counter Head Count Clear YES noDefault Setting Mode Test Print Mode ConfigurationInitializing Default Setting YES no Test Print SizeDefault Setting Completed Clear NON-STANDARD ProtocolDownload User Defined Protocol Codes Initializing User Download Press the Line KEYUser Download Waiting HEX Dump ModeInitializing Online Adjusting the Print Quality Print DarknessCleaning the Print HEAD, Platen and Rollers Print SpeedCleaning the Label Edge Sensors Cleaning the Platen and RollersReplacing the Print Head Supplies needed Flat blade screwdriverDo not remove the two outside Screws painted red on either This page left intentionally blank Initial Checklist Using the IEEE1284 Parallel InterfaceUsing the RS232C Serial Interface TroubleshootingUsing the Universal Serial BUS USB Interface Using the LAN Ethernet InterfaceChecking the Network Connection and Cabling Troubleshooting Error Signals LED LCD Message Audible Error Possible Causes Beep ConditionSection Interface Specifications Interface TypesSingle JOB Buffer Receive BufferMulti JOB Buffer IEEE1284 Parallel Interface Electrical Specifications Data StreamsGeneral Specifications RS232 Serial InterfacePIN Assignments Cable Requirements READY/BUSY Flow Control ON/X-OFF Flow ControlLocal Area Network LAN Optional Interface Universal Serial BUS USB InterfaceBI-DIRECTIONAL Communications Cancel can ENQUIRE/ACK/NAKEnquire ENQ Print JOBPrint Stop DLE Print Start DC1Error Handling InstallationPcmcia Memory Cards Description Error Description Indication Remedy PLUG-IN Interface ModulesCutter Operator SetupGeneral Operation Label Dispense Option Label Rewinder Removing and Unwinding the RollReal Time Clock

M-84PRO specifications

The SATO M-84PRO is a high-performance thermal printer designed for industrial applications, known for its reliability and efficiency in various labeling tasks. This printer is a part of SATO's esteemed M-84 series, which combines advanced technology with user-friendly design to meet the demands of large-scale operations.

One of the standout features of the SATO M-84PRO is its fast printing speed, capable of producing labels at a rate of up to 8 inches per second. This rapid output makes it an ideal choice for environments that require quick turnaround times, such as warehouses, manufacturing lines, and logistics centers.

The M-84PRO employs a direct thermal or thermal transfer printing method, allowing for outstanding print quality. With a maximum print resolution of 305 dpi, it ensures crisp and clear text and graphics, which is essential for barcodes and detailed images on labels. The printer supports a wide range of media types, accommodating label widths from 0.75 inches to 4.1 inches, making it versatile for various labeling needs.

Equipped with SATO's unique Smart Technology, the M-84PRO offers enhanced control over label production. This technology includes automatic label detection and calibration, which minimizes setup time and reduces waste, thus improving overall operational efficiency. Additionally, the printer is compatible with various programming languages, including SAPscript and ZPL, ensuring easy integration into existing systems.

Durability is another hallmark of the M-84PRO. Built with robust materials, it can withstand the rigors of industrial environments, ensuring long-term performance. The printer also features a compact design, which is perfect for tight workspaces, while still being rugged enough to handle demanding tasks.

Moreover, the SATO M-84PRO boasts extensive connectivity options, including USB, Ethernet, and serial interfaces, which allow for seamless integration into any operational workflow. It also supports various operating systems, providing flexibility and ease of use when working with different platforms.

The printer’s user-friendly interface, highlighted by an LCD panel and multi-functional buttons, facilitates easy navigation and operation. Maintenance is also simplified, thanks to modular components that allow for quick and easy replacement of parts when necessary.

In summary, the SATO M-84PRO stands out as a leading choice in the thermal printer market, combining high-speed printing, excellent durability, and versatile labeling capabilities. Its advanced technologies and features make it suitable for a variety of demanding applications, ensuring that businesses can rely on it for their labeling needs.
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