SATO M-84PRO manual Print Stop DLE, Print Start DC1

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Section 6. Troubleshooting

PRINT STOP (DLE)

If a DLE (10 hexadecimal) is received by the printer, the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

PRINT START (DC1)

If the printer has been stopped by receipt of a DLE (10 hexadecimal) command, it can be restarted by sending a DC1 (hexadecimal 11) command. Upon receipt of this command an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

Note:To provide compatibility with older SATO printers, the RS232C interface can be configured to use an earlier Bi-Com 3 ENQ/ACK/NAK protocol selected via DSW2-8 and DSW1-7/8 (on the RS232 Interface module).The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands. Also, there are additional Response Codes in the Status Byte Definition. It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software.

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PN 9001105 Rev. A

SATO M-84PRO

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Contents 84PRO Page Table of Contents Interface Specifications Section Printer Overview IntroductionGeneral Printer Specifications Specification84PRO All Models Character Fonts Matrix FontsBAR Codes BAR CodePower PhysicalOptional Accessories Accessories and OptionsThis page left intentionally blank Section Installation Unpacking and Parts Identification Setting UP the Printer LCD Loading Labels and Tags Installation Route Labels Under Guide Head Latch Loading the Ribbon Tape Operator Panel On Line LineFeed DSWRear Panel Head Open Sensor SensorsLabel Indexing Sensor This page left intentionally blank Printer DIP Switch Configuration DIP Switch PanelsRS232 TRANSMIT/RECEIVE Setting OFFPrinter SET UP DSW2 OFFHex Dump Selection DSW2-4.Selects Hex Dump mode see DSW3 Setting DSW3 OFFDSW3-6 DSW3-7 Default Settings Switch SelectionsSoftware Default Settings Default CompletedPitch Potentiometer AdjustmentsBackfeed Offset Display PrintLCD Panel Printer Configuration Normal ModeMode KEY Sequence Initial Display Initializing Online QTY000000Print Darkness Print SpeedPitch Offset + 00mm Advanced Mode Cancel Print JOB YES no CompletedInitializing Advanced Mode Zero Slash YES no Auto OnlinePrint Offset SET Calendar YES noCalendar Ignore CR/LF YES noCharacter Pitch Prop Fixed Advanced Mode Card ModeCopy Start YES no Truetype Fontcopy Completed Card COPY/FORMAT Xxxxxxx Error CARD-MEMORY Copy Copying MEMORY-CARDCOPY Program Y/N Service Mode Initializing Advanced Mode Service Mode GAP InputGAP Input EYE Input Auto Online Feed YES no Feed on Error Reprint W/FEED YES no EXT PIN 9 Select MODE1 MODE2 Euro CodeLabel RE-DETECT Enable Disable Counters Mode Test Print ModeAdvanced Mode Counters Mode Counters HD CUT Life Head Counter Head Count Clear YES noDefault Setting Mode Test Print Mode ConfigurationInitializing Default Setting YES no Test Print SizeDefault Setting Completed Clear NON-STANDARD ProtocolDownload User Defined Protocol Codes Initializing User Download Press the Line KEYUser Download Waiting HEX Dump ModeInitializing Online Adjusting the Print Quality Print DarknessCleaning the Print HEAD, Platen and Rollers Print SpeedCleaning the Label Edge Sensors Cleaning the Platen and RollersReplacing the Print Head Supplies needed Flat blade screwdriverDo not remove the two outside Screws painted red on either This page left intentionally blank Initial Checklist Using the IEEE1284 Parallel InterfaceUsing the RS232C Serial Interface TroubleshootingUsing the Universal Serial BUS USB Interface Using the LAN Ethernet InterfaceChecking the Network Connection and Cabling Troubleshooting Error Signals LED LCD Message Audible Error Possible Causes Beep ConditionSection Interface Specifications Interface TypesSingle JOB Buffer Receive BufferMulti JOB Buffer IEEE1284 Parallel Interface Electrical Specifications Data StreamsGeneral Specifications RS232 Serial InterfacePIN Assignments Cable Requirements READY/BUSY Flow Control ON/X-OFF Flow ControlLocal Area Network LAN Optional Interface Universal Serial BUS USB InterfaceBI-DIRECTIONAL Communications Cancel can ENQUIRE/ACK/NAKEnquire ENQ Print JOBPrint Stop DLE Print Start DC1Error Handling InstallationPcmcia Memory Cards Description Error Description Indication Remedy PLUG-IN Interface ModulesCutter Operator SetupGeneral Operation Label Dispense Option Label Rewinder Removing and Unwinding the RollReal Time Clock

M-84PRO specifications

The SATO M-84PRO is a high-performance thermal printer designed for industrial applications, known for its reliability and efficiency in various labeling tasks. This printer is a part of SATO's esteemed M-84 series, which combines advanced technology with user-friendly design to meet the demands of large-scale operations.

One of the standout features of the SATO M-84PRO is its fast printing speed, capable of producing labels at a rate of up to 8 inches per second. This rapid output makes it an ideal choice for environments that require quick turnaround times, such as warehouses, manufacturing lines, and logistics centers.

The M-84PRO employs a direct thermal or thermal transfer printing method, allowing for outstanding print quality. With a maximum print resolution of 305 dpi, it ensures crisp and clear text and graphics, which is essential for barcodes and detailed images on labels. The printer supports a wide range of media types, accommodating label widths from 0.75 inches to 4.1 inches, making it versatile for various labeling needs.

Equipped with SATO's unique Smart Technology, the M-84PRO offers enhanced control over label production. This technology includes automatic label detection and calibration, which minimizes setup time and reduces waste, thus improving overall operational efficiency. Additionally, the printer is compatible with various programming languages, including SAPscript and ZPL, ensuring easy integration into existing systems.

Durability is another hallmark of the M-84PRO. Built with robust materials, it can withstand the rigors of industrial environments, ensuring long-term performance. The printer also features a compact design, which is perfect for tight workspaces, while still being rugged enough to handle demanding tasks.

Moreover, the SATO M-84PRO boasts extensive connectivity options, including USB, Ethernet, and serial interfaces, which allow for seamless integration into any operational workflow. It also supports various operating systems, providing flexibility and ease of use when working with different platforms.

The printer’s user-friendly interface, highlighted by an LCD panel and multi-functional buttons, facilitates easy navigation and operation. Maintenance is also simplified, thanks to modular components that allow for quick and easy replacement of parts when necessary.

In summary, the SATO M-84PRO stands out as a leading choice in the thermal printer market, combining high-speed printing, excellent durability, and versatile labeling capabilities. Its advanced technologies and features make it suitable for a variety of demanding applications, ensuring that businesses can rely on it for their labeling needs.
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