IBM ARTIC960RxD manual Troubleshooting, Problem Determination Procedures, Diagnostic Testing

Chapter 5. Troubleshooting

This chapter discusses how to troubleshoot possible problems with the base adapt

If the DirectTalk for AIX is installed follow the steps in the DirectTalk for AI running diagnostics.

Problem Determination Procedures

For system testing information, refer to the documentation that came with your computer.

If you performed the diagnostic tests because of a suspected communications problem and have successfully completed the tests without an error message, additional testing may be required on the following:

ŸHost computer or device with which you are trying to communicate (such as a printer)

Ÿ An attached communications device, such as a modem

ŸCommunications cable

To test the IBM ARTIC960RxD PCI Adapter or the Quad T1/E1 DTA, refer to the operating system support programs you downloaded from the Web or BBS (see “Operating System Support” on page 1-9).

If you cannot isolate the problem, have the system unit serviced.

Diagnostic Testing

The

diagnostic

program

is

designed

to

prompt

you

through

making

a wrap

test

selection,

either

to

test

the

Quad

T1/E1 DTA using the

36-pin

connector

at the Q

T1/E1

DTA,

or

to

test

one

of

the

ports at

the

end of

the

cable.

Chapter 5. Troubleshooting5-1