Cisco Systems AS5350XM manual Obtaining Technical Assistance, Submitting a Service Request, Xvii

Page 17

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

Cisco AS5350XM Universal Gateway Chassis Installation Guide

 

OL-6417-02

xvii

 

Page 16 Page 18
Image 17
Page 16 Page 18
Contents Cisco AS5350XM Universal Gateway Chassis Installation Guide Cisco AS5350XM Universal Gateway Chassis Installation Guide Iii N T E N T SInstalling the Cisco AS5350XM Universal Gateway Overview B-1 OL-6417-02 Vii Document OrganizationViii Document ConventionsBewaar Deze Instructies Bewahren SIE Diese Hinweise GUT AUF Spara Dessa Anvisningar Xii GEM Disse AnvisningerXiii Cisco.com Obtaining DocumentationProduct Documentation DVD XivOrdering Documentation Documentation FeedbackXvi Reporting Security Problems in Cisco ProductsCisco Product Security Overview Obtaining Technical Assistance Submitting a Service RequestCisco Technical Support & Documentation Website XviiXviii Definitions of Service Request SeverityObtaining Additional Publications and Information Xix OL-6417-02 Chassis Components OverviewCisco AS5350XM Universal Gateway Front Panel Product Serial Number LocationCisco Product Identification Tool Dial Feature Cards DFCsChassis Specifications Power SupplySee the Regulatory Compliance and Safety OL-6417-02 Maintaining Safety with Electricity Safety RecommendationsPreventing Electrostatic Discharge Damage Preparing to Connect to a Network Required Tools and EquipmentConsole and Auxiliary Ports Ethernet ConnectionsBits Port Alarm Port2T Serial Ports Power Supply Considerations Setting Up the Chassis Installing the Cisco AS5350XM Universal GatewayAttaching the Rubber Feet Setting the Chassis on a DesktopAttaching the Rubber Feet Rack-Mounting the ChassisRequired Tools and Equipment Installing in a Rack Connecting to an Ethernet Network Connecting to the NetworkConnecting to an Ethernet Hub 10/100BASE-T Shown Connecting to a WANConnecting a 2-Port or 4-Port DFC to an RJ-45 T1 Jack Connecting a 2-Port or 4-Port DFC to an RJ-45 Jack 10 Connecting an 8-Port DFC to an RJ-45 Jack Connecting to the Console Port Connecting to the Console and Auxiliary PortsConnecting a Modem to the Auxiliary Port Connecting a Signal Generator to the Bits PortSupplying Power Connecting an Alarm to the Alarm PortConnecting the AC Power Cord 16 Connecting the AC Power Cord Wiring the DC Power Supply18 DC Power Supply Connections-Single Power Supply 19 DC Power Supply Connections-Redundant Power Supply Where to Go Next LEDs TroubleshootingLED Monitoring the EnvironmentCisco AS5350XM Universal Gateway Slot Numbering Displaying the Environment StatusPower Supply Removing the Fan Tray Troubleshooting Network InterfacesReplacing the Fan Tray Cisco AS5350XM Front Panel Pulling the Edge of the Fan Tray Slide Metal Tabs out of the Slots Installing the Fan TrayInserting the Metal Tabs into the Slots 10 Tightening Fan Tray Screws Getting HelpRequired Tools Safety RecommendationsRemoving the Chassis Cover Chassis Cover Removal Figure A-1 Removing the Chassis Cover Screws Replacing the Compact Flash AUX CON GE1 GE0 Replacing the Dimm Replacing DIMMsRequired Tools and Equipment Figure A-4 Removing and Replacing the Dimm Medium Phillips screwdriver Five screws Replacing the Chassis CoverFigure A-6 Replacing the Chassis Cover Chassis Cover ReplacementFigure A-7 Cisco AS5350XM Chassis Overview Replacing the Power SupplyRequired Tools and Equipment Figure B-1 DC Power Supply Connections-Single Power Supply To DC source DC connector Figure B-3 Removing the Chassis Cover Screws Removing the Old Power Supply Figure B-7 Removing the Air Separator Figure B-8 Power Supply Connectors Figure B-10 Lifting the Power Supply Out of the Chassis Installing the Power SupplyFigure B-11 Inserting the Power Supply in the Chassis Figure B-13 Replacing the Air Separator Secure the chassis cover with five screws Connect the DC connector to the rear of the power supply To DC source DC connector Page OL-6417-02 Console and Auxiliary Port Cables and Pinouts Cabling SpecificationsConsole Port Cables and Pinouts Identifying a Rollover CableRJ-45-to-DB-9 Auxiliary Port Cables and Pinouts Ethernet Port PinoutsBantam Jack Port Pinouts Alarm Port PinoutsBits Port Pinouts OL-6417-02 IN-1 NumericsIN-2 WANIN-3 IN-4 IN-5 IN-6
Related manuals
Manual 104 pages 52.67 Kb Manual 6 pages 52.67 Kb
Top Page Image Contents