Cisco Systems AS5350XM manual Obtaining Additional Publications and Information, Xviii

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Obtaining Additional Publications and Information

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine or view the digital edition at this URL: http://ciscoiq.texterity.com/ciscoiq/sample/

Cisco AS5350XM Universal Gateway Chassis Installation Guide

 

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OL-6417-02

 

 

 

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Contents Cisco AS5350XM Universal Gateway Chassis Installation Guide Cisco AS5350XM Universal Gateway Chassis Installation Guide N T E N T S IiiInstalling the Cisco AS5350XM Universal Gateway Overview B-1 OL-6417-02 Document Organization ViiDocument Conventions ViiiBewaar Deze Instructies Bewahren SIE Diese Hinweise GUT AUF Spara Dessa Anvisningar GEM Disse Anvisninger XiiXiii Product Documentation DVD Obtaining DocumentationCisco.com XivDocumentation Feedback Ordering DocumentationReporting Security Problems in Cisco Products Cisco Product Security OverviewXvi Cisco Technical Support & Documentation Website Submitting a Service RequestObtaining Technical Assistance XviiDefinitions of Service Request Severity Obtaining Additional Publications and InformationXviii Xix OL-6417-02 Overview Chassis ComponentsProduct Serial Number Location Cisco AS5350XM Universal Gateway Front PanelDial Feature Cards DFCs Cisco Product Identification ToolPower Supply Chassis SpecificationsSee the Regulatory Compliance and Safety OL-6417-02 Safety Recommendations Maintaining Safety with ElectricityPreventing Electrostatic Discharge Damage Required Tools and Equipment Preparing to Connect to a NetworkEthernet Connections Console and Auxiliary PortsAlarm Port 2T Serial PortsBits Port Power Supply Considerations Installing the Cisco AS5350XM Universal Gateway Setting Up the ChassisSetting the Chassis on a Desktop Attaching the Rubber FeetRack-Mounting the Chassis Attaching the Rubber FeetRequired Tools and Equipment Installing in a Rack Connecting to the Network Connecting to an Ethernet NetworkConnecting to a WAN Connecting to an Ethernet Hub 10/100BASE-T ShownConnecting a 2-Port or 4-Port DFC to an RJ-45 T1 Jack Connecting a 2-Port or 4-Port DFC to an RJ-45 Jack 10 Connecting an 8-Port DFC to an RJ-45 Jack Connecting to the Console and Auxiliary Ports Connecting to the Console PortConnecting a Signal Generator to the Bits Port Connecting a Modem to the Auxiliary PortConnecting an Alarm to the Alarm Port Supplying PowerConnecting the AC Power Cord Wiring the DC Power Supply 16 Connecting the AC Power Cord18 DC Power Supply Connections-Single Power Supply 19 DC Power Supply Connections-Redundant Power Supply Where to Go Next Troubleshooting LEDsMonitoring the Environment LEDDisplaying the Environment Status Cisco AS5350XM Universal Gateway Slot NumberingPower Supply Troubleshooting Network Interfaces Replacing the Fan TrayRemoving the Fan Tray Cisco AS5350XM Front Panel Pulling the Edge of the Fan Tray Installing the Fan Tray Slide Metal Tabs out of the SlotsInserting the Metal Tabs into the Slots Getting Help 10 Tightening Fan Tray ScrewsSafety Recommendations Removing the Chassis CoverRequired Tools Chassis Cover Removal Figure A-1 Removing the Chassis Cover Screws Replacing the Compact Flash AUX CON GE1 GE0 Replacing DIMMs Required Tools and EquipmentReplacing the Dimm Figure A-4 Removing and Replacing the Dimm Replacing the Chassis Cover Medium Phillips screwdriver Five screwsChassis Cover Replacement Figure A-6 Replacing the Chassis CoverFigure A-7 Cisco AS5350XM Chassis Replacing the Power Supply OverviewRequired Tools and Equipment Figure B-1 DC Power Supply Connections-Single Power Supply To DC source DC connector Figure B-3 Removing the Chassis Cover Screws Removing the Old Power Supply Figure B-7 Removing the Air Separator Figure B-8 Power Supply Connectors Installing the Power Supply Figure B-10 Lifting the Power Supply Out of the ChassisFigure B-11 Inserting the Power Supply in the Chassis Figure B-13 Replacing the Air Separator Secure the chassis cover with five screws Connect the DC connector to the rear of the power supply To DC source DC connector Page OL-6417-02 Cabling Specifications Console and Auxiliary Port Cables and PinoutsIdentifying a Rollover Cable Console Port Cables and PinoutsRJ-45-to-DB-9 Ethernet Port Pinouts Auxiliary Port Cables and PinoutsAlarm Port Pinouts Bits Port PinoutsBantam Jack Port Pinouts OL-6417-02 Numerics IN-1WAN IN-2IN-3 IN-4 IN-5 IN-6
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