Cisco Systems Comprehensive RVL200 Manual for Troubleshooting and Firmware Updates

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Appendix A

Appendix A:

Troubleshooting

The firmware upgrade has failed.

A firmware upgrade takes approximately ten minutes. An error may occur if you powered off the Router, pressed the Reset button, closed the System Management > Firmware Upgrade screen, or disconnected the computer from the Router during the firmware upgrade.

If the firmware upgrade failed, repeat the firmware upgrade procedure using the System Management > Firmware Upgrade screen of the web-based utility. Refer to “Appendix O: Firmware Upgrade” for details.

If the Diag LED continues to flash, the firmware image is damaged. Use the TFTP utility to upgrade the firmware. You can download the TFTP utility at www.linksys.com.

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

•Make sure that the Router is powered on. The Power LED should be green and not flashing.

•If the Power LED is flashing, then power off all of your network devices, including the modem, Router, and computers. Then power on each device in the following order:

1.Cable or DSL modem

2.Router

3.Computer

•Check the cable connections. The computer should be connected to one of the ports numbered 1-4 on the Router, and the modem must be connected to the Internet port on the Router.

The DSL telephone line does not fit into the Router’s Internet port.

The Router does not replace your modem. You still need your DSL modem in order to use the Router. Connect the telephone line to the DSL modem, insert the setup CD into your computer, and then follow the on‑screen instructions.

Troubleshooting

The Router does not have a coaxial port for the cable connection.

The Router does not replace your modem. You still need your cable modem in order to use the Router. Connect your cable connection to the cable modem, insert the setup CD into your computer, and then follow the on‑screen instructions.

WEB: If your questions are not addressed here, refer to the Linksys website, www.linksys.com.

4-Port SSL/IPSec VPN Router

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Contents Port SSL/IPSec VPN Router About This Guide About This GuideTable of Contents Ddns IPSec VPN Gateway to Gateway Appendix C Bandwidth Management Appendix D Active Directory ServerAppendix E User for the Active Directory Server Appendix I Gateway-to-Gateway VPN Tunnel Appendix J IPSec NAT TraversalAppendix L Multiple VLANs with Computers Appendix M Multiple VLANs and Subnets Appendix O Firmware UpgradeAppendix P Battery Replacement Appendix Q SpecificationsIntroduction to the Router ChapterChapter Introduction IntroductionComputer using SSL VPN client software to VPN Router Back Panel Chapter Product OverviewProduct Overview Front PanelChapter Installation InstallationPhysical Installation Cable Connection Before You Begin Chapter Advanced ConfigurationAdvanced Configuration OverviewClick Security Select Use SSL 2.0 and Use SSL How to Access the Web-Based UtilitySystem Information System SummarySSL VPN Setting Status Network Setting StatusFirewall Setting Status IPSec VPN Setting StatusWAN Connection Type Setup Tab NetworkLAN Setting NetworkPPPoE Point-to-Point Protocol over Ethernet Static IPPptp Point-to-Point Tunneling Protocol Setup PasswordTime Setup TimeSetup DMZ Host PasswordPort Triggering Setup Tab ForwardingForwarding Port Range ForwardingUPnP Setup UPnPSetup One-to-One NAT Setup MAC CloneOne-to-One NAT Advanced Routing Setup DdnsSetup Advanced Routing MAC CloneStatic Routing Dhcp SetupSetup Dynamic IPStatic IP Multiple VLANs Dhcp StatusStatus Dhcp Multiple VLANsInter-VLAN Routing System Management DiagnosticDiagnostic Dhcp Inter-VLAN RoutingFirmware Download Factory DefaultFirmware Upgrade System Management RestartRestart Import Configuration FileExport Configuration File System Management Port MirroringPort Status Port Management Port SetupBasic Per Port Config Port Management Port StatusCreate Vlan Port Management Port SettingPort Setting Port Management Create VlanQoS Bandwidth Management Vlan MembershipBandwidth Management Priority Rate ControlTrust Mode Default CoS QoS QoS SetupQoS Setup QoS ModeCoS Settings QoS Queue SettingsQoS Dscp Settings Queue SettingsDscp to Queue Dscp SettingsFirewall General GeneralFirewall Access Rules Access RulesRestrict WEB Features Services Add a New Access RuleIP/MAC Group Firewall Content FilterContent Filter SchedulingIP Address IPSec VPN SummaryForbidden Domains Website Blocking by KeywordsAdd a New Tunnel Local Group SetupIPSec VPN Gateway to Gateway SummaryRemote Group Setup Local Security Group TypeRemote Security Gateway Type Remote Security Group Type IKE with Preshared Key IPSec SetupAdvanced VPN Pass Through IPSec VPN VPN Pass ThroughSSL VPN Summary SSL VPN Certificate ManagementEdit Group Authentication TypeSSL VPN User Management User ManagementEdit User SSL VPN Virtual PassageSnmp Global Parameters Virtual PassageGlobal Parameters Group Profile Snmp ViewsSnmp Group Profile ViewsCommunities Snmp Group MembershipSnmp Communities Group MembershipNotification Recipient Snmp Notification RecipientSystem Log Log System LogGeneral Log Log SettingLog System Statistics Alert LogWizard Basic SetupPPPoE Obtain an IP automaticallyAccess Rule Setup Select the Service Linksys Web Site SupportLogout ManualLogout Appendix a Troubleshooting TroubleshootingAppendix a Appendix B Appendix B Virtual Passage SSL VPN ClientBefore You Begin Windows OS Click Trusted sites Make the SSL VPN Portal a Trusted Site Windows OSLogin for the SSL VPN Portal Windows OS Installation of the Virtual Passage Client Windows OSClick Continue Anyway When you right-click the icon, you have three optionsInstallation of the Virtual Passage Client Mac OS Login for the SSL VPN Portal Mac OSWindows Vista Usage Click Continue Removal of the Virtual Passage Client Mac OSInstallation of the Virtual Passage Client Linux OS Login for the SSL VPN Portal Linux OSBefore You Begin Linux OS Removal of the Virtual Passage Client Linux OS Bandwidth Management Creation of New ServicesAppendix C Appendix C Bandwidth ManagementCreation of New Bandwidth Management Rules Click Save SettingsAppendix D Appendix D Active Directory ServerActive Directory Server Select Domain in a new forest, and then click Next Enter a domain name, and then click Next Active Directory Server Troubleshooting Appendix E User for the Active Directory Server Appendix EUser for the Active Directory Server Appendix F Appendix F Internet Authentication Service IAS ServerInternet Authentication Service IAS Server Select Unencrypted authentication. Click Apply Click Finish Welcome to the New Connection Request Policy Wizard Click Edit Profile Click the User Management tab Appendix GLAN-to-LAN Connection Select HTTPSTCP/443~443 from the Service drop- down menuAppendix H Appendix H Deployment in an Existing NetworkWAN-to-LAN Connection Click the Gateway to Gateway tab Configuration of the RVL200Appendix Appendix Gateway-to-Gateway VPN TunnelConfiguration of PC 1 and PC Configuration of the RV082RV082 RVL200 Dynamic IP B.B.B.B with Configuration when Both Gateways Use Dynamic IP Addresses Appendix Appendix J IPSec NAT Traversal Configuration of ScenarioConfiguration of Router a Appendix JIPSec NAT Traversal Configuration of Router BOne-to-One NAT Rule on NAT 1 RV042 One-to-One NAT Rule on NAT 2 RV042Configuration of Router a Appendix K Configuration of MultipleRVL200-to-RV042 Configuration Appendix KRV042 #1 Configuration Click Save SettingClick the Advanced Routing tab RV042 #2 Configuration Click the Port Management tab RVL200-to-SRW2048 ConfigurationAppendix L Appendix L Multiple VLANs with ComputersSRW2048 Configuration Select Enable VlanClick Save Settings Click the Vlan Membership tab Multiple VLANs RVL200 ConfigurationAppendix M Appendix MClick the Inter-VLAN Routing tab Inter-VLAN Routing OptionOver a SSL VPN Tunnel Access of Multiple VLANsAppendix N Appendix NAppendix O Firmware Upgrade Firmware UpgradeAppendix O Click the Firmware Upgrade tab Upgrade the FirmwareAppendix P Appendix P Battery ReplacementBattery Replacement Replace the Lithium BatteryAppendix Q Specifications SpecificationsAppendix Q Warranty Information Limited WarrantyAppendix R Regulatory Information Appendix SDansk Danish Miljøinformation for kunder i EU Port SSL/IPSec VPN Router 106 Norsk Norwegian Miljøinformasjon for kunder i EU Port SSL/IPSec VPN Router 108 Contact Information Appendix T