Cisco Systems OL-7870-02 Submitting a Service Request, Definitions of Service Request Severity

Page 64

Obtaining Technical Assistance

or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Cisco Regulatory Compliance and Safety Information for the Cisco MWR 1941-DC-A Mobile Wireless Edge Router

64

OL-7870-02

 

 

Page 63 Page 65
Image 64
Page 63 Page 65
Contents November 8 Document Revision History Revision Date Change SummaryTranslated Safety Warnings Statement 4-Power Supply Warning Translated Safety Warnings Statement 8-DC Power Connection Warning Statement 12-Power Supply Disconnection WarningTranslated Safety Warnings Statement 38-Power Cabling Warning Statement 1064-Grounded Equipment WarningStatement 43-Jewelry Removal Warning Translated Safety Warnings Statement 122-Exposed DC Power Wire Warning Statement 1001-Work During Lightning Activity Statement 1002-DC Power Supply Statement 1003-DC Power Disconnection Statement 1004-Installation Instructions Statement 1005-Circuit Breaker 10A minimum, 60VDC10A minimum, 60VDC Translated Safety Warnings Translated Safety Warnings Statement 1007-TN and IT Power Systems Statement 1017-Restricted Area Statement 1018-Supply Circuit Warning Statement 1071-Warning Definition Bewaar Deze InstructiesConservez CES Informations Guarde Estas Instrucciones Statement 1021-SELV Circuit Translated Safety Warnings Statement 1023-No AWG Statement 1024-Ground Conductor Statement 1025-Use Copper Conductors Only Statement 1026-WAN Port Static Shock Statement 1029-Blank Faceplates and Cover Panels Translated Safety Warnings Statement 1030-Equipment Installation Statement 1031-EU Public Network Port Veroorzaken of schade aan de eenheidStatement 1033-SELV-IEC 60950 DC Power Supply Statement 1035-Proximity to Water Statement 1036-Telephone Jacks in Wet Locations Statement 1037-Uninsulated Wires and Terminals Statement 1040-Product Disposal Statement 1041-Disconnecting Telephone-Network Cables Statement 1043-Installation Hazard Translated Safety Warnings Statement 1045-Short-circuit Protection Statement 1046-Installing or Replacing the Unit Statement 1047-Overheating Prevention Statement 1048-Rack Stabilization Statement 1049-Rack Installation Statement 1058-Power and Relay Connector Translated Safety Warnings Translated Safety Warnings Statement 1065-Console Cable Connection Translated Safety Warnings OL-7870-02 European Directive Specification Description Regulatory Standards ComplianceEMC Class a Statements/Warnings EMC Environmental ConditionsFCC Class a Canada Class aInternational Cispr 22 Class a Japan Vcci Class aTelecom Approvals Listing FCC Part 68 NoticeJapan Jate Certification Canada CS-03 CertificationObtaining Documentation New Zealand- PTC-217 ApprovalCisco.com Documentation DVDCisco Product Security Overview Documentation FeedbackOrdering Documentation Obtaining Technical Assistance Reporting Security Problems in Cisco ProductsCisco Technical Support Website Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Copyright 2005, Cisco Systems, Inc
Top Page Image Contents