Whom to call if you're in the United States:

The following Customer Resource table provides the Hewlett-Packard organizations to call for various types of product support.

Organization

Local Support

HP Audio Tips

(24-hour automated support service)

HP FIRST Fax

(24-hour automated support service)

Telephone Number

(800)243-9816

(800)333-1917

(800)333-1917 (Must call using a Group 3 fax machine)

Support Provided

Hours of Operation

Help in locating nearest HP

24 hours per day

authorized dealer

7 days per week

Pre-recorded help messages

24 hours per day

for common questions and

7 days per week

information on other HP

 

customer resources

 

Detailed product support

24 hours per day

information on common

7 days per week

software applications and

 

troubleshooting tips

 

(all sent by facsimile)

 

HP Download

(208) 344-1691

Service

 

(real-time access over

 

modem)

 

CompuServe

(800) 524-3388

 

(Must be a subscriber,

 

ask for agent #51,

 

CompuServe connect

 

charges apply to caller)

Electronic download of HP

24 hours per day

product information,

7 days per week

troubleshooting hints and

 

updated HP printer driver

 

information

 

Interactive dialog with

24 hours per day

worldwide HP customer

7 days per week

community for the exchange

 

of information

 

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