Problem | Hints and Tips |
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Telephone and Answering | Machine Problems |
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There is no dial tone, I'm unable | Be sure that the fax and telephone lines are connected correctly. The fax |
to dial out. | LINE must connect to the telephone wall jack. Telephones and answering |
The fax rings, but doesn't receive | machines must connect to a connection marked TEL on the fax machine. |
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faxes. |
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A connected telephone rings | Be sure that the handset or telephone ring volume is set to off. |
even when I've set the fax ring |
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volume to off. |
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The telephone connected to the | Press Start/Copy on the front panel to receive the fax. Then hang up the |
fax is answered and the call is a | telephone. |
fax call. |
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An extension telephone not | Enter your remote reception code, then hang up the telephone. The factory |
connected to the fax is answered | default code is 123. |
and the call is a fax call. |
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Answering machine and voice | If silent detect is set to on, try setting Silent Detect to off. But, since some |
calls are interrupted by the fax | older fax machines don't send a tone that identifies them as fax |
machine. | transmissions, when Silent Detect is set to off, you may not be able to |
| receive faxes from these machines. |
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Faxes are not received properly. | If you have call services like call waiting, call forwarding, or rollover lines, |
| faxes received can be corrupted. These services are not supported with your |
| HP |
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Faxes are recorded on the | When the telephone answering machine is not connected directly to your |
telephone answering machine. | HP |
| send the fax. You could record an answering machine message that explains |
| this. Be sure that remote reception is set to Enable in the settings menu. |
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Faxes are recorded on a telephone | If the telephone answering machine is connected directly to your fax, be |
answering machine connected | sure that you have followed the instructions in Managing Incoming Calls. |
directly to the fax. |
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The telephone answering | It's possible that the answering machine is set to too many rings to answer, |
machine answers, but the fax | or that your answering machine message is too long. The ring time (six |
machine doesn't receive faxes. | seconds per ring in the U.S.) plus the message time cannot exceed 60 |
| seconds. Set the number of rings lower (both on the answering machine and |
| the fax), or record a shorter message. Some fax machines call for only 25 to |
| 30 seconds before disconnecting. Try recording several seconds of silence at |
| the start of your answering machine message. This will give your fax a |
| chance to answer. |
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