Cabletron Systems 6A000 manual Appendix C Technical Support, Telephone Assistance, FAX Service

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APPENDIX C TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartCell 6A000 switch.

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and Service.

C.1 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 603-332-9400.

C.2 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

C.3 ELECTRONIC SERVICES

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.

Our internet account can be reached at support@ctron.com.

You can also check our home pages on the World Wide Web.

•http://www.Cabletron.com

•http://www.ctron.com

C.4 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following information:

•Your Name

•Your Company Name

•Address

•Email Address

•Phone Number

•FAX Number

SmartCell 6A000 User Guide Appendix C-1

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Contents SmartCell 6A000 User Guide Ii SmartCell 6A000 User Guide FCC Class a Notice Declaration of Conformity Addendum Safety Information Class 1 Laser Transceivers Fiber Optic Protective Caps Regulatory Compliance Summary Safety Revision History Table of Contents Specifications Acronyms Index Xii SmartCell 6A000 User Guide List of Figures List of Figures Xiv SmartCell 6A000 User Guide List of Tables List of Tables Xvi SmartCell 6A000 User Guide Introduction Introduction SmartCell 6A000 User Guide Check Accessory Carton Contents Switch Installation and SetupUnpacking the Switch Inspecting the Switch6A-IOM-29-4-IR Face Plate Number Physical Specification 6A-IOM-21-46A-IOM-22-4 6A-IOM-29-41 DS3 and E3 I/O Module Configuration Installing the SwitchInstalling the Switch Switch Installation and Setup Configuring the SwitchConfiguring the Switch 6A000 console and network connections Console Commands Using the ConsoleSmartCell ZX # show portconfig a1 Creating an Alias Console Time-outConsole Help Ambiguous CommandsExterior Smartswitch ATM AdministratorSmartCell ZX # ? add laneclient MB RAM Installation StepsUser Name Access Level Default Password Starting SmartSwitch ATM Administrator the First TimeAccessing Online Help SmartSwitch ATM Administrator Creating AN IP Over ATM Vlan IP Over ATM and LaneServer Is local Server Connection Established ATM Addressing for IP over ATM Creating AN Emulated LANNo Lane server address is specified see note below Ilmi ATM Addressing for LAN Emulation ELANs Across Multiple SwitchesSwitch Clients Elan1 ›amV˜m˜h¤d›F=˜/2 ˜˜,6˜3F˜1˜m=˜/2 SmartCell 6A000 User Guide Path /backdir/config-1 Switch AdministrationBacking UP and Restoring Switch Configuration SmartCell ZX # show netprefix b2 ATM RoutingCreating an Iisp Route AtmAddress Iisp Routing ConsiderationsIisp route across Pnni domain UNI Routes 750 Route MetricsCbr 200# show Pnnimetrics IP RoutingRoute NET ZX # show routeEvent Categories Events and AlarmsSmartCell ZX # set eventdisplay Viewing Events and AlarmsPVC Connections Deleting Events and AlarmsSmartCell ZX # set alarmdisplay 100 Point-to-Point PVCsPoint-to-Multipoint PVCs SmartCell ZX # show trafficdescriptorMd1 #add trafficdescriptor 10.1.1.0 Connecting to Local Switch Client Through a PVCNon-zero VPIs LocalZX # set vccmask VCC Mask Index VPI Bits VPI Values VCI Bits VCI ValuesSmartCell ZX # set portconfig a1 Use show portconfig to see the change to port A1Traffic Descriptors Traffic ManagementSmartCell ZX# show trafficdescriptor Type Number Descriptor CharacteristicsZX# add pvc Call Admission Control Policy8000 5000Ubr Min for CBR queue EFCI, EPD, and RM Thresholds QoS Queue Recommended SettingsSmartCell ZX # show switchtrafficcongestion Upgrading and Changing Software Accessing the Boot Load PromptCommand Action Parameters Boot Load CommandsFlash RAM Upgrading Boot Load SoftwareBoot Prom =df b =df p Upgrading Post Diagnostic Software=chpi =df s Upgrading Switch Operating Software214.95.77.240 Using the Update Firmware CommandSaving Core Dumps Bobr Tftpboot/bobr/coreSet CoreDump command 204.95.77.240Error IP e0103288 PFP e04be080 R0pfp e04be040 R1sp e04be0c0 Troubleshooting IP Over ATM TroubleshootingTroubleshooting LAN Emulation Troubleshooting Congestion Troubleshooting Pnni LinksGlobal Congestion Diagnosing CongestionPort Congestion Troubleshooting Congestion Function Appendix a SpecificationsEjector Specification ValueTable A-3 Physical Specifications UNI Protocol StandardRJ-45 Pin RJ-45 Color DB-9 Pin DB-9 Description Management Protocol Supported MIBsTechnical Specifications MIB, SMI, MIB Files and Internet MIB Hierarchy Appendix B Agent SupportMIB, SMI, MIB Files and Internet MIB Hierarchy ZeitNet Cabletron Proprietary MIBsRelation Between Object Identifier and the Represented Value Name Object Identifier Function Supported protocolsSupported SMI Formats Zeitnet Cabletron Proprietary MIB GroupsSmartCell 6A000 MIB Support Non-Conformance MIB ExceptionsManaging the Smartcell 6A000 Console Commands that Affect the AgentUpdate firmware Backup Restore Reboot Managing the SmartCell 6A000 Telephone Assistance FAX ServiceElectronic Services Appendix C Technical SupportRepair Services Hardware WarrantySoftware Warranty Isdn Appendix D AcronymsBootp DTE FCS Ilmi LES Netbeui PDU RMA SVC VBR/RT Acronyms Appendix D-12 SmartCell 6A000 User Guide Numerics IndexElan Lane Snmp Lane VPI