EMC DS-16B2 manual Overview of Detecting and Resolving Problems

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A

Customer Support

Overview of Detecting and Resolving Problems

EMC software products are supported directly by the EMC Customer

Support Center in the United States.

EMC uses the following process to resolve customer problems with its software products (Figure A-1).

Problem

Detection

Refer to

Technical Support

Appendix in this Manual

Collect Problem

Information as

Directed

Contact the EMC Customer

Support Center:

U.S.: (800) SVC-4EMC

Canada: (800) 543-4SVC

Worldwide: (508) 497-7901

Confirm that the

Problem is Software

Related

Call will be Directed to an EMC Software Support Engineer

Problem is

Tracked and

Managed to

Resolution

Figure A-1Problem Detection and Resolution Process

A-2	Departmental Switch Model DS-16B2 Fabric OS Procedures Manual

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Contents Departmental Switch Model DS-16B2 Fabric OS Procedures ManualCopyright 2001 EMC Corporation. All rights reserved Trademark Information Departmental Switch DS-16B2 Fabric OS Procedures Manual Contents Chapter Displaying Error Logs and Status Preface Damage to the system or equipment. The caution may apply to Palatino Http//powerlink.emc.com Setting the Initial Switch Configuration Logging In to a Switch Switch55adminEnabling Licensed Features Displaying the Installed Feature Licenses Changing the Admin Password and User IDConfiguring the IP Address Displaying the Fabric-Wide Device Count Basic Switch Configuration Procedures Setting the Telnet Timeout Value Displaying the Firmware VersionSetting the Switch Date and Time Displaying the System Configuration Settings Backing Up the System Configuration SettingsRestoring the System Configuration Settings Upgrading or Restoring the Switch Firmware Disabling a SwitchEnabling a Switch Disabling a PortEnabling a Port Changing a Switch Name Setting the Switch Status Policy Viewing the Policy Threshold ValuesEnabling the Track Changes Feature Displaying Whether Track Changes is EnabledConfiguring a Static Route Between Two Ports Displaying Help Information for a Telnet CommandReading Hexadecimal Port Diagrams Example0000 0001 0010 1000 0011 Departmental Switch DS-16B2 Fabric OS Procedures Manual Displaying Error Logs Status Displaying the Status of a Port Statistics for a PortDisplaying a Summary of Port Errors Error Type DescriptionDisplaying the Error Log of a Switch Displaying the Switch StatusDisplaying Information About a Switch Displaying the Uptime of the Switch Displaying the Fan StatusDisplaying Power Supply Status Displaying the Temperature Status Running Diagnostic Tests on the Switch HardwareSupportShow Syntax supportShow firstPort, lastPort, nLog Displaying Error Logs and Status Customer Support Overview of Detecting and Resolving Problems Figure A-1Problem Detection and Resolution ProcessTroubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation FTPCustomer Support Glossary Glossary Glossary Configuration EIA Rack Glossary Glossary Glossary See also Nonparticipating Mode and Participating Mode Glossary Glossary Glossary Glossary Glossary UDP Glossary