EMC DS-16B2 manual Documenting the Problem

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Customer Support

Documenting the Problem

If the EMC Customer Support Center requests information regarding the problem, please document it completely, making sure to include the following information:

❑Your company name and address

❑Your name

❑Your telephone number

❑The importance of the problem, so that it can be assigned a priority level

To expedite the processing of your support request, you can photocopy this list and include it with the package.

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Contents Procedures Manual Departmental Switch Model DS-16B2 Fabric OSCopyright 2001 EMC Corporation. All rights reserved Trademark Information Departmental Switch DS-16B2 Fabric OS Procedures Manual Contents Chapter Displaying Error Logs and Status Preface Damage to the system or equipment. The caution may apply to Palatino Http//powerlink.emc.com Setting the Initial Switch Configuration Switch55admin Logging In to a SwitchEnabling Licensed Features Changing the Admin Password and User ID Displaying the Installed Feature LicensesConfiguring the IP Address Displaying the Fabric-Wide Device Count Basic Switch Configuration Procedures Displaying the Firmware Version Setting the Telnet Timeout ValueSetting the Switch Date and Time Backing Up the System Configuration Settings Displaying the System Configuration SettingsRestoring the System Configuration Settings Disabling a Switch Upgrading or Restoring the Switch FirmwareEnabling a Switch Disabling a PortEnabling a Port Changing a Switch Name Viewing the Policy Threshold Values Setting the Switch Status PolicyDisplaying Whether Track Changes is Enabled Enabling the Track Changes FeatureDisplaying Help Information for a Telnet Command Configuring a Static Route Between Two PortsExample Reading Hexadecimal Port Diagrams0000 0001 0010 1000 0011 Departmental Switch DS-16B2 Fabric OS Procedures Manual Displaying Error Logs Status Statistics for a Port Displaying the Status of a PortError Type Description Displaying a Summary of Port ErrorsDisplaying the Switch Status Displaying the Error Log of a SwitchDisplaying Information About a Switch Displaying the Fan Status Displaying the Uptime of the SwitchDisplaying Power Supply Status Displaying the Temperature Status Running Diagnostic Tests on the Switch HardwareSupportShow Syntax supportShow firstPort, lastPort, nLog Displaying Error Logs and Status Customer Support Figure A-1Problem Detection and Resolution Process Overview of Detecting and Resolving ProblemsTroubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem FTP Sending Problem DocumentationCustomer Support Glossary Glossary Glossary Configuration EIA Rack Glossary Glossary Glossary See also Nonparticipating Mode and Participating Mode Glossary Glossary Glossary Glossary Glossary UDP Glossary