EMC DS-16B2 manual Customer Support

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A

Customer Support

This appendix reviews the EMC process for detecting and resolving software problems, and provides essential questions that you should answer before contacting the EMC Customer Support Center.

This appendix covers the following topics:
◆ Overview of Detecting and Resolving Problems		A-2
◆	Troubleshooting the Problem	A-3
◆ Before Calling the Customer Support Center		A-4
◆	Documenting the Problem	A-5
◆ Reporting a New Problem		A-6
◆	Sending Problem Documentation	A-7

Customer Support

A-1

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Contents Procedures Manual Departmental Switch Model DS-16B2 Fabric OSCopyright 2001 EMC Corporation. All rights reserved Trademark Information Departmental Switch DS-16B2 Fabric OS Procedures Manual Contents Chapter Displaying Error Logs and Status Preface Damage to the system or equipment. The caution may apply to Palatino Http//powerlink.emc.com Setting the Initial Switch Configuration Switch55admin Logging In to a SwitchEnabling Licensed Features Changing the Admin Password and User ID Displaying the Installed Feature LicensesConfiguring the IP Address Displaying the Fabric-Wide Device Count Basic Switch Configuration Procedures Displaying the Firmware Version Setting the Telnet Timeout ValueSetting the Switch Date and Time Backing Up the System Configuration Settings Displaying the System Configuration SettingsRestoring the System Configuration Settings Disabling a Switch Upgrading or Restoring the Switch FirmwareEnabling a Port Enabling a SwitchDisabling a Port Changing a Switch Name Viewing the Policy Threshold Values Setting the Switch Status PolicyDisplaying Whether Track Changes is Enabled Enabling the Track Changes FeatureDisplaying Help Information for a Telnet Command Configuring a Static Route Between Two PortsExample Reading Hexadecimal Port Diagrams0000 0001 0010 1000 0011 Departmental Switch DS-16B2 Fabric OS Procedures Manual Displaying Error Logs Status Statistics for a Port Displaying the Status of a PortError Type Description Displaying a Summary of Port ErrorsDisplaying the Switch Status Displaying the Error Log of a SwitchDisplaying Information About a Switch Displaying the Fan Status Displaying the Uptime of the SwitchDisplaying Power Supply Status SupportShow Displaying the Temperature StatusRunning Diagnostic Tests on the Switch Hardware Syntax supportShow firstPort, lastPort, nLog Displaying Error Logs and Status Customer Support Figure A-1Problem Detection and Resolution Process Overview of Detecting and Resolving ProblemsTroubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem FTP Sending Problem DocumentationCustomer Support Glossary Glossary Glossary Configuration EIA Rack Glossary Glossary Glossary See also Nonparticipating Mode and Participating Mode Glossary Glossary Glossary Glossary Glossary UDP Glossary