Patton electronic 4830 manual Contact information, Patton support headquarters in the USA

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SmartNode 4830 Getting Started Guide

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

Patton support headquarters in the USA

Online support: Available at www.patton.com

E-mail support: E-mail sent to support@patton.com will be answered within 1 business day

Telephone support: Standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Support via VoIP: Contact Patton free of charge by using a VoIP ISP phone to call sip:support@patton.com

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: Available at www.patton-inalp.com

E-mail support: E-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: Standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-

Introduction

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Contents Analog VoIP Integrated Access Device Mailsupport@patton.com Summary Table of Contents Table of Contents LEDs status and monitoring Specifications SmartNode 4830 Series factory configuration List of Figures List of Tables About this guide AudienceStructure Impaired functioning PrecautionsSafety when working with electricity Typographical conventions used in this document General observationsGeneral conventions SmartNode 4830 Getting Started GuideAbout this guide General information Chapter contentsSmartNode product SmartNode 4838 shown SmartNode Model 4830 Series OverviewGeneral information Examples of SN4830 Series rear panels FXS only SmartNode 4830 Series Detailed DescriptionModel SN4832/JOX*/EUI FXO ports DSL connector SmartNode 4830 Series power input connector Ports descriptions SmartNode 4830 Series front panels FXS only Console Applications overview Multiservice carrier access over leased lines IntroductionApplications for SmartNode 4830 Series Converged enterprise network over leased line Converged enterprise network over leased lineHardware installation Create a network diagram see section Network information on Planning the installationInstallation checklist Site log Network informationIP related information Installing the VoIP IAD Analog FXS connection RJ-11 pinout diagram RJ-11 socket Installing the Ethernet cable Installing the serial WAN cable DCD Hardware installation Rear panel of SN4830 T1/E1 -/K Model Pins not listed are not used Connecting to external power source Power VoIP Link Getting started with the SmartNode Steps for setting up a new SmartNode Power connection and default configuration Configure IP addressConnect with the serial interface Changing the IP address LoginLoad configuration Connect the SmartNode to the networkStart Bootloader BootloaderLoad a new application image SmartWare via Tftp Start-up with factory configurationCopy tftp//tftpserveraddress/server path/b1 flash Load a new application image SmartWare via the serial link Additional informationLEDs status and monitoring Status LEDs LEDs status and monitoring SmartNode LED Indications Contacting Patton for assistance Warranty coverage Contact informationPatton support headquarters in the USA RMA numbers Out-of-warranty serviceAppendix a Compliance information Compliance Safety complianceRadio and TV Interference FCC Part EMC complianceIndustry Canada Notice FXO ports FCC Part 68 Acta Statement FXO portsAuthorized European Representative CE NoticeAppendix B Specifications Ethernet interface Voice connectivitySync serial interface if applicable T1/E1 interface if applicableShdsl Daughter Card if applicable Adsl Daughter Card if applicableVoice signaling Voice processing signaling dependentPPP and Frame-Relay support Fax and modem supportIP services Voice routing-session productManagement Weight and power dissipation DimensionsPower supply Operating environmentSmartNode Model SysObjectID Identification of the SmartNode devices via SnmpAppendix C Cabling Serial console Connecting a serial terminalEthernet straight-through Ethernet 10Base-T and 100Base-TAnalog FXS Connecting an FXS deviceAnalog FXO Connecting to an FXO line socketDSL T1/E1Appendix D Port pin-outs Ethernet 10Base-T and 100Base-T port Console portSerial port Sync Serial PortFXO port FXS portADSL/G.SHDSL port T1/E1 portAppendix E SmartNode 4830 Series factory configuration SmartNode 4830 Series factory configuration Appendix F Installation checklist Task Verified by Date Appendix G Accessories Description Part Number

4830 specifications

The Patton Electronics 4830 is a robust and versatile device designed for reliable communication in various networking environments. This product is a part of Patton's extensive portfolio, known for its quality, reliability, and innovative solutions in the telecommunications field. The 4830 model is primarily used for connecting Ethernet networks over long distances, leveraging advanced technologies to ensure optimal data transmission and connectivity.

One of the key features of the Patton 4830 is its support for both TDM (Time Division Multiplexing) and Ethernet over existing copper or fiber infrastructure. This functionality allows users to maintain legacy connections while upgrading their networks, providing a seamless transition to modern digital communications. The device supports multiple interfaces, including Ethernet, serial, and analog, making it suitable for diverse applications ranging from industrial automation to enterprise networking.

The 4830 is equipped with Patton’s SmartLink technology, which enhances performance by automatically optimizing the link conditions. This proprietary technology enables the device to adapt to varying network conditions, ensuring minimal downtime and maintaining high data integrity. Furthermore, the 4830 features built-in redundancy capabilities, ensuring that critical communications remain uninterrupted even in the event of a failure.

In terms of physical characteristics, the Patton 4830 is designed for rugged environments, featuring a compact form factor that allows for easy deployment in various settings. The device comes with LED indicators for power, status, and connectivity, providing real-time feedback to users. It can be mounted on a rack or installed on a desktop, making it a flexible option for different installation scenarios.

Another significant characteristic is its security features, which include firewall protections and encryption options to safeguard data against unauthorized access. This is particularly important for businesses that handle sensitive information and require compliance with data protection regulations.

With its combination of advanced functionalities, interoperability, and robust design, the Patton Electronics 4830 stands out as a reliable choice for organizations looking to enhance their communication capabilities while securing their network investments. As technology continues to evolve, the versatility of the 4830 ensures that it remains a relevant and effective solution for years to come. In summary, the Patton 4830 is an exemplary device that encapsulates the brand’s commitment to quality and innovation in telecommunications.