OnSite Series Getting Started Guide | 5 • Contacting Patton for assistance |
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Return for credit policy
•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
•30 to 120 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
•Over 120 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
•Completing a request on the RMA Request page in the Support section at www.patton.com
•By calling +1 (301)
•By sending an
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.
Warranty Service and Returned Merchandise Authorizations (RMAs) | 55 |