Polycom 1725-22886-001/A manual Troubleshooting, If the system It often means Correct it this way

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Troubleshooting

Troubleshooting

The Polycom Administrator’s Guide for the VSX Series contains troubleshooting information that can help you identify and correct issues associated with the VSX 8000 and the accessories connected to it.

The Rear Projection SMART Board 3000i Installation Guide contains troubleshooting information that can help you identify and correct issues associated with the display and its annotation capabilities.

The table below lists other issues that can occur with the Polycom Instructor RP system.

Installation Guide

SMART

If the system...

It often means...

Correct it this way...

 

 

 

Does not respond to touch

The touch screen is not calibrated

Calibrate the touch screen.

control.

for the camera or video source in

 

 

use.

 

 

 

 

Screen is blank.

The system is in standby.

Touch the screen. If that does not

 

 

activate the system, press the green

 

 

projector lamp power button on the

 

 

pen tray.

 

 

 

Annotation color is different

The pens were not placed in the

Place the pen in the tray that

from the color of the pen.

tray that matches their color (the

matches its color.

 

color of the annotation is the color of

 

 

the tray, not the color of the pen).

 

 

 

 

Annotations appear bigger

The camera or video source is not

Calibrate the cameras and video

than what you draw or write

calibrated correctly. If the touch

sources again according to the

on the screen, they appear in

screen is out of calibration for the

steps in the Calibrate the Annotation

the wrong place, they do not

camera or video source in use,

Box section on page 12.

appear at all, or they appear

annotations may appear several

 

erratically.

times bigger than what you draw or

 

 

write on the screen or they may

 

 

appear in the wrong place, and

 

 

touch control may be disabled or

 

 

erratic. If this occurs, you must

 

 

recalibrate the touch screen.

 

 

 

 

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Contents Setting Up the Polycom Instructor RP Trademark Information About this Guide Setting Up the Polycom Instructor RP Contents Setting Up the Polycom Instructor RP Setting Up the Polycom Instructor RP Unpack and Position the System You should find these accessory boxes Prepare to Install the EquipmentRemove the rear access panel from the cabinet Connect the Standard Equipment Connect the Optional Equipment Connect the Optional Equipment Connect a guest laptop to the Polycom Instructor RP system Complete the Equipment Installation Power on the System Check the Screens and Run the Wizard Calibrate the Annotation Box Calibrate the Annotation Box Setting Up the Polycom Instructor RP Rear Projection Smart Board 3000i Installation Guide Install the Software and Complete the CalibrationUser’s Guide Configure and Use the SystemIf the system It often means Correct it this way TroubleshootingIf the system It often means Correct it this way