Polycom 3725-24004-001/A manual Troubleshooting the System, Power and Hardware Issues

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User’s Guide for the Polycom PowerCam Presenter

Troubleshooting the System

The following tables lists some common power, hardware, and camera movement problems and the steps you can take to resolve them.

Power and Hardware Issues

Symptom	Problem	Corrective Action

The system does not	Not all of the power	To power on the system:
start or respond in	switches are on.	1.	Press the power button located on the front of the
any way		1.	Press the power button located on the front of the
any way			PowerCam Presenter controller.
			PowerCam Presenter controller.
		2.	If you have a VSX video conferencing system, press
			the power button located on the front of the VSX
			system.
		3.	Wait 90 seconds and then slide the power button
			located on the top of the locator pack to the ON
			position.

	Not all of the power cables	Make sure the following power cables are connected to a
	are connected.	power outlet, and that the cables are seated securely both
		in the outlet and in the system equipment:
		•	Controller power cable
		•	Camera power cables
		•	VSX system power cables (if your PowerCam
			Presenter system is configured with a VSX)

	The power outlet is not	Check the power outlet by unplugging the equipment and
	active, or one of the	plugging in a lamp, radio, or other small appliance. If it
	system’s power cables is	does not operate, the outlet is not active — connect the
	not operating properly.	equipment to a different outlet.
		If the outlet is active, the problem is in the power cable. In
		this case, call Polycom Technical Support.

The system does not	Low, dead, or missing	Install three AAA batteries in the remote control.
respond to the	batteries in the remote
remote control	control.

	The batteries are installed	Insert the batteries in the correct +/- position.
	incorrectly in the remote
	control.

	The IR receiver in the	Make sure you are pointing the remote control at the IR
	camera is not receiving	receiver, which is located in the camera.
	signals from the remote
	control.

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Contents VideoVoiceDataWeb Trademark Information License TermsAbout this Guide User’s Guide for the Polycom PowerCam Presenter Contents Maintenance and Troubleshooting Introducing the Polycom PowerCam Presenter System Components Name Component DescriptionTilt, or zoom VSX Series , available at Setting up the Polycom PowerCam Presenter Ease of Use Key FeaturesState-of-the-Art Technology Using the Polycom PowerCam Presenter Setting up the HardwareUsing the Remote Control Configuring Camera Settings Configuring User SettingsSetting Description Input Signal Setting Description Camera Direction Backlight CompensationRestricted Unrestricted Not Specified Unrestricted Calibrating the Camera Calibrating for Background NoiseConfiguring LAN Properties Configuring Video Output Settings On-screen Connected to connector On the controller Using Automatic Camera TrackingSetting Description Output Display messagesEnabling and Disabling Automatic Camera Tracking Setting and Using Presenter Views Using the Polycom PowerCam Presenter Enabling and Disabling Automatic Zooming Setting and Using Camera Presets Controlling the Camera ManuallyTips on Using the Polycom PowerCam Presenter Obtaining System Information10’ 15’ 20’ 25’ 30’ 35’ 40’ 45’ 50’ 10’ 15’ 20’ 25’ 30’ 35’ 40’ 45’ 50’ Maintaining the System Maintenance and TroubleshootingCharging the Locator Pack Batteries Automatic Camera Tracking Specifications Upgrading the SoftwareSpecification Description Power and Hardware Issues Troubleshooting the SystemSymptom Problem Corrective Action Set the Input Signal to Composite To Composite Set the Input Signal to S-VideoLeft Right Down Camera Movement IssuesOff Automatic camera Camera inputs and outputs Set to Restricted or Go to System Admin Settings General SettingsSystem Settings Appearance Set Screen Saver Wait Time to OffContacting Technical Support User’s Guide for the Polycom PowerCam Presenter Safety Precautions for Lithium Ion Battery Packs Safety and Regulatory NoticesImportant Safeguards ChargingSafety Warnings When Using the Battery Safety Warnings When Discharging the Battery Warranty Information License RestrictionsWarranty Information Part 15 FCC Rules Regulatory NoticesIndustry Canada IC Safety and Regulatory Notices Installation Instructions Regulatory Notices Special Safety InstructionsPlug Acts as Disconnect Device Index Cable cameraHardware setting up 2-1troubleshooting Regulatory notices Safety and Regulatory Notices-1 Warranty information Safety and Regulatory Notices-4