Polycom 3725-24004-001/A manual Contacting Technical Support

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			Maintenance and Troubleshooting


	Symptom	Problem	Corrective Action

	The VSX system	The VSX system Automatic	Disable Automatic Camera Tracking and Automatic
	Automatic Camera	Camera Tracking and	Camera Tracking to Presets on the VSX whenever you
	Tracking and	Automatic Camera Tracking	use automatic camera tracking on the PowerCam
	Automatic Camera	to Presets features do not	Presenter.
	Tracking to Presets	work when the PowerCam
	features do not work	Presenter automatic camera
	consistently or	tracking feature is enabled.
	correctly

Contacting Technical Support

To contact Polycom Technical Support, go to www.polycom.com/support. You can enter information about your system and ask a question or describe your problem.

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Contents VideoVoiceDataWeb License Terms Trademark InformationAbout this Guide User’s Guide for the Polycom PowerCam Presenter Contents Maintenance and Troubleshooting Introducing the Polycom PowerCam Presenter Name Component Description System ComponentsTilt, or zoom VSX Series , available at Setting up the Polycom PowerCam Presenter Key Features Ease of UseState-of-the-Art Technology Setting up the Hardware Using the Polycom PowerCam PresenterUsing the Remote Control Configuring User Settings Configuring Camera SettingsSetting Description Input Signal Backlight Compensation Setting Description Camera DirectionRestricted Unrestricted Not Specified Unrestricted Calibrating for Background Noise Calibrating the CameraConfiguring LAN Properties Configuring Video Output Settings Display messages Using Automatic Camera TrackingSetting Description Output On-screen Connected to connector On the controllerEnabling and Disabling Automatic Camera Tracking Setting and Using Presenter Views Using the Polycom PowerCam Presenter Enabling and Disabling Automatic Zooming Controlling the Camera Manually Setting and Using Camera PresetsObtaining System Information Tips on Using the Polycom PowerCam Presenter10’ 15’ 20’ 25’ 30’ 35’ 40’ 45’ 50’ 10’ 15’ 20’ 25’ 30’ 35’ 40’ 45’ 50’ Maintenance and Troubleshooting Maintaining the SystemCharging the Locator Pack Batteries Upgrading the Software Automatic Camera Tracking SpecificationsSpecification Description Troubleshooting the System Power and Hardware IssuesSymptom Problem Corrective Action To Composite Set the Input Signal to S-Video Set the Input Signal to CompositeCamera Movement Issues Left Right DownOff Automatic camera Camera inputs and outputs Set Screen Saver Wait Time to Off Go to System Admin Settings General SettingsSystem Settings Appearance Set to Restricted orContacting Technical Support User’s Guide for the Polycom PowerCam Presenter Charging Safety and Regulatory NoticesImportant Safeguards Safety Precautions for Lithium Ion Battery PacksSafety Warnings When Using the Battery Safety Warnings When Discharging the Battery License Restrictions Warranty InformationWarranty Information Regulatory Notices Part 15 FCC RulesIndustry Canada IC Safety and Regulatory Notices Regulatory Notices Special Safety Instructions Installation InstructionsPlug Acts as Disconnect Device Cable camera IndexHardware setting up 2-1troubleshooting Regulatory notices Safety and Regulatory Notices-1 Warranty information Safety and Regulatory Notices-4