Polycom 3725-24004-001/A manual Maintenance and Troubleshooting, Maintaining the System

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Maintenance and Troubleshooting

This chapter contains maintenance information for your Polycom PowerCam Presenter, including how and when to charge the locator pack batteries, how to upgrade the software, and what the automatic camera tracking specifications are.

This chapter also presents problems, likely causes, and corrective actions for the system. If you have referred to this documentation and you still are unable to resolve your issue, contact Polycom Technical Support. The last section of this chapter tells you how to do so.

Maintaining the System

This section describes how and when to charge the locator pack batteries, provides software upgrade instructions, and lists the automatic camera tracking specifications.

Charging the Locator Pack Batteries

Caution Battery safety is important. Please read and understand the safety precautions for lithium ion battery packs on page Safety and Regulatory Notices-1before using or handling the locator pack batteries.

Before using the locator pack, you must charge the battery pack inside the locator for three hours. Whenever you charge the locator batteries, you must power off the locator pack.

For your convenience, you do not have to remove the battery pack from the locator pack to charge it. Simply do the following:

1.Power off the locator pack.

2.Connect the locator pack AC power charger and cord to each other.

3.Connect the AC power charger to the locator pack.

4.Connect the power cord to a wall outlet (100 to 240 VAC).

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Contents VideoVoiceDataWeb License Terms Trademark InformationAbout this Guide User’s Guide for the Polycom PowerCam Presenter Contents Maintenance and Troubleshooting Introducing the Polycom PowerCam Presenter Name Component Description System ComponentsTilt, or zoom VSX Series , available at Setting up the Polycom PowerCam Presenter Ease of Use Key FeaturesState-of-the-Art Technology Setting up the Hardware Using the Polycom PowerCam PresenterUsing the Remote Control Configuring Camera Settings Configuring User SettingsSetting Description Input Signal Backlight Compensation Setting Description Camera DirectionRestricted Unrestricted Not Specified Unrestricted Calibrating for Background Noise Calibrating the CameraConfiguring LAN Properties Configuring Video Output Settings Display messages Using Automatic Camera TrackingSetting Description Output On-screen Connected to connector On the controllerEnabling and Disabling Automatic Camera Tracking Setting and Using Presenter Views Using the Polycom PowerCam Presenter Enabling and Disabling Automatic Zooming Controlling the Camera Manually Setting and Using Camera PresetsObtaining System Information Tips on Using the Polycom PowerCam Presenter10’ 15’ 20’ 25’ 30’ 35’ 40’ 45’ 50’ 10’ 15’ 20’ 25’ 30’ 35’ 40’ 45’ 50’ Maintaining the System Maintenance and TroubleshootingCharging the Locator Pack Batteries Upgrading the Software Automatic Camera Tracking SpecificationsSpecification Description Power and Hardware Issues Troubleshooting the SystemSymptom Problem Corrective Action To Composite Set the Input Signal to S-Video Set the Input Signal to CompositeLeft Right Down Camera Movement IssuesOff Automatic camera Camera inputs and outputs Set Screen Saver Wait Time to Off Go to System Admin Settings General SettingsSystem Settings Appearance Set to Restricted orContacting Technical Support User’s Guide for the Polycom PowerCam Presenter Charging Safety and Regulatory NoticesImportant Safeguards Safety Precautions for Lithium Ion Battery PacksSafety Warnings When Using the Battery Safety Warnings When Discharging the Battery License Restrictions Warranty InformationWarranty Information Part 15 FCC Rules Regulatory NoticesIndustry Canada IC Safety and Regulatory Notices Installation Instructions Regulatory Notices Special Safety InstructionsPlug Acts as Disconnect Device Cable camera IndexHardware setting up 2-1troubleshooting Regulatory notices Safety and Regulatory Notices-1 Warranty information Safety and Regulatory Notices-4