TP-Link TD-W8901N manual Appendix C Technical Support

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Appendix C: Technical Support

TD-W8901N150Mbps Wireless N ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

„For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq

„To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download

„For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 2650 4400

Fee: Depending on rate of different carriers, IDD.

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com(USA) support.ca@tp-link.com(Canada)

Service time: 24hrs, 7 days a week

Turkey

Tel: 0850 7244 488 (Turkish Service)

Fee: Depending on rate of different carriers.

E-mail: support.tr@tp-link.com

Service time: 09:00 to 21:00, 7 days a week

Ukraine

Tel: 0800 505 508

Fee: Free for Landline; Mobile: Depending on rate of different carriers

E-mail: support.ua@tp-link.com

Service time: Monday to Friday, 10:00 to 22:00

Brazil

Toll Free: 0800 608 9799 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00

Indonesia

Tel: (+62) 021 6386 1936

Fee: Depending on rate of different carriers.

E-mail: support.id@tp-link.com

Service time: Sunday to Friday, 09:00 to 12:00 13:00 to 18:00 *Except public holidays

Australia/New Zealand

Tel: NZ 0800 87 5465 (Toll Free)

AU 1300 87 5465 (Depending on 1300 policy.) E-mail: support.au@tp-link.com (Australia) support.nz@tp-link.com (New Zealand) Service time: 24hrs, 7 days a week

Germany/Austria

Tel: +49 1805 875 465 (German Service)

+49 1805 TPLINK

+43 820 820 360

Fee: Landline from Germany: 0.14EUR/min.

Landline from Austria: 0.20EUR/min.

E-mail: support.de@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany) *Except bank holidays in Hesse

Singapore

Tel: +65 6284 0493

Fee: Depending on rate of different carriers.

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

Fee: Landline: 1p-10.5p/min, depending on the time

of day. Mobile: 15p-40p/min, depending on your mobile network.

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

Italy

Tel: +39 023 051 9020

Fee: Depending on rate of different carriers.

E-mail: support.it@tp-link.com

Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00

Malaysia

Toll Free: 1300 88 875 465

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Poland

Tel: +48 (0) 801 080 618

+48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of different carriers. E-mail: support.pl@tp-link.com

Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or GMT+2 (DST)

France

Tel: 0820 800 860 (French service)

Fee: 0.118 EUR/min from France

Email: support.fr@tp-link.com

Service time: Monday to Friday, 09:00 to 18:00 *Except French Bank holidays

Switzerland

Tel: +41 (0) 848 800 998 (German Service)

Fee: 4-8 Rp/min, depending on rate of different time.

E-mail: support.ch@tp-link.com

Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST)

Russian Federation

Tel: 8 (499) 754 5560 (Moscow NO.)

8 (800) 250 5560 (Toll-free within RF) E-mail: support.ru@tp-link.com

Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in RF

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Contents Rev 1.0.1 TD-W8901N 150Mbps Wireless N ADSL2+ Modem RouterCOPYRIGHT & TRADEMARKS FCC RF Radiation Exposure Statement FCC STATEMENTCE Mark Warning Industry Canada Statement Canadian Compliance StatementKorea Warning Statements NCC NoticeSafety Information The product carries the CE Mark DECLARATION OF CONFORMITYShennan Rd, Nanshan, Shenzhen, China ETSI EN 300 328 V1.7.1Hardware Installation Package ContentsChapter 3. Quick Installation Guide Software ConfigurationAppendix B Troubleshooting Appendix A SpecificationsAppendix C Technical Support MaintenanceTD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide Package ContentsWireless 1.2 Main FeaturesChapter 1.Introduction 1.1 Product Overview1.3 Conventions 2.1 The Front Panel Chapter 2.Hardware InstallationLED Explanation Name150Mbps Wireless N ADSL2+ Modem Router User Guide 2.2 The Back PanelTD-W8901N 2.3 Installation Environment 2.4 Connecting the Modem Router TD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide 3.1 Configure PC Chapter 3.Quick Installation GuideTD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide Step 4 Configure the IP address as Figure 3-4 shows. After that, click OK 2 Is the TCP/IP configuration for your PC correct? 3.2 Login1 Is the connection between your PC and the Router correct? Step 1 Select the Quick Start tab, then click RUN WIZARD, and you will see the next screen. Click the NEXT button Step 5 Configure the rules for the WLAN, and click NEXT Step 6 Click NEXT to finish the Quick Start 4.1 Status Chapter 4.Software Configuration4.1.1 Device Info 4.1.2 System Log Click the CLEAR LOG button to clear the logs 4.1.3 StatisticsClick the SAVE LOG button to save the logs Statistics Table ¾ Select Ethernet, and you will see the statistics table as belowPlease refer to 3.2 Login 4.2 Quick Start¾ Select ADSL, and you will see the statistics table as below ¾ Select WLAN, and you will see the statistics table as below4.3.1 Internet 4.3 Interface SetupVirtual Circuit Select the VC number you want to setup, PVC0~PVC7 4.3.1.1 Dynamic IP Address 4.3.1.2 Static IP Address 4.3.1.3 PPPoA/PPPoE 4.3.1.4 Bridge Mode 4.3.2 LANTD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide IGMP Snoop Enable the IGMP Snoop function if you need How to assign a static IP address to the client? If you select Disabled, the DHCP function will not take effect 4.3.3 WirelessTD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Access point Settings These are the settings of the access point. You can configure the rules to allow wireless-equipped computers and other devices to communicate with a wireless network ¾ Multiple SSIDs Settings These are the settings of the SSID 2 WEP-128Bits 1 WEP-64Bits3 WPA-PSK 5 WPA-PSK/WPA2-PSK 4 WPA2-PSK1 PBC 4.3.3.1 WPS SettingsMethod One Method Two 2 PIN code TD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide 4.4.1 Firewall 4.4 Advanced Setup4.4.2 Routing 4.4.3.1 DMZ 4.4.3 NAT4.4.3.2 Virtual Server Other operations for the entries as shown in Figure To add a virtual server entry4.4.3.3 IP Address Mapping To add a mapping rule 4.4.4 QoSIP Address Mapping is only available for VCs with Multiple IPs ¾ Summary Click the button to view the configurations of QoS TD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide 1 Assign VLAN PVID for each Interface 4.4.5 VLAN2 Define VLAN Group 4.4.6 ADSL 4.5.1 ACL 4.5 Access Management4.5.2 Filter 4.5.2.1 IP Filter To add an IP Address filtering entry Step 5 Finally, click the SAVE to save the entry 4.5.2.2 MAC Filter Step 6 Go to Step 2 to configure the next two rules Block E-mail received by the IP address 192.168.1.7 on your local network Make the PC with IP address 192.168.1.8 unable to visit the website of IP addressTo add a MAC Address filtering entry Select the “MAC” as the Rule Type on the Filter screen show in Figure 4.5.2.4 URL 4.5.2.3 Application FilterTo add a URL filter entry 4.5.4 UPnP 4.5.3 SNMP4.5.5 DDNS 4.5.6 CWMP 4.6.1 Administration 4.6 Maintenance1 NTP Server automatically 4.6.2 Time Zone2 PC’s Clock 3 Manually 4.6.3 Firmware3. The router will reboot after the upgrading has been finished To upgrade the routers firmware, follow these instructions belowTo back up the Router’s current settings Step 2 Click the UPGRADE button to complete To restore the Router’s settingsStep 2 Save the file as the appointed file shown in Figure 4.6.4 SysRestart 4.6.5 Diagnostics4.7 Help TD-W8901N 150Mbps Wireless N ADSL2+ Modem Router User Guide General Appendix A SpecificationsPhysical and Environment T2. What can I do if I don’t know or forget my password? Appendix B TroubleshootingIn the Con-figure IPv4 box under TCP/IP, select Using DHCP For Mac OSSelect Internet Protocol TCP/IP, and then click Properties For Windows XPClick Internet Options Select Never dial a connection T4. What can I do if I cannot access the Internet?Technical Support Appendix C Technical Support
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