Rackmount Solutions VA 6000, VA 3000, VA 700, VA 10000, VA 20000 manual

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Chapter 9 Technical Support for your Active UPS

9.1 Chloride Technical Support

Chloride offers 24-hour technical support. To contact Chloride Technical Services:

•Phone: (800) 879-5011

•email: usa.service@chloridepower.com

NOTE: All calls received before 7 a.m. or after 7p.m. Central Standard Time are forwarded to a cell phone. A Chloride Technical Support Representative will return your call within one half hour between 5 p.m. and 10 p.m. Central Standard Time. Except for emergencies, calls received between 10 p.m. and 7 a.m. will be returned during normal business hours.

Please check with Chloride Technical Services before attempting to repair or return any Chloride product. If a Chloride unit needs repair or replacement, Chloride Technical Services issues a Return Material Authorization (RMA) number along with instructions on how to return the unit.

Chloride Active and E-Series UPS User Manual

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Contents

Page FCC Compliance Important Safety InstructionsChloride Introduction Operational Characteristics E-Series Safety Notes Technical Support and Service ActiveChloride Introduction Registering your Chloride Active UPSPage Overload Load Display and Operation Elements ActiveFront Active 700 RearActive 3000 Rear View Active 2000Installation and operating notes SafetyActive Rackmount Series Battery Cabinets Connection of a battery packType of Battery Packs Maximum Number of Packs Mechanical AttachmentActive700-19 Unit Rear View and Connections Active 700-19 and ActiveActive3000-19 Active 2000-19 and ActiveActive Installation and Commissioning External Battery Packs Commissioning of an External Battery CabinetModel Cabinet Batteries Self Test Operational Characteristics Active Ready for Operation CheckModes of Operation Battery Operation, Inverter On Mains FailureNormal Operation, Inverter On Mains Available Front Display Panel During Bypass Operation Overload 140% Bypass Operation, Inverter OFF Overload 140%Standard Interface COM a Description of the Interface Active Interface COM a Optional Interface COM B Pin Number Condition INV Shutdown Cleaning Maintenance ActiveStorage Troubleshooting Troubleshooting ActiveProblem Possible Cause Action to Take Page Chloride Active UPS North America Active Tower and Rackmount SpecificationsSignals Battery extensionUPS Model Active Mechanical DataLoad connection UPS Model Active Connections Mains connectionsOperating Data Active Rackmount Technical Data for North American ModelsTypical lifetime of the batteries Battery LifetimeRegistering your Chloride E-Series UPS Technical Support and Service E-SeriesPage Display and Operation Elements E-Series Switch for at least 1 second. a tone sounds E41 or E61 Series E61 and E101E81 or E101 Series E203Installation of the E-Series Hardwired Series Installation and CommissioningPage Lbs Awg Minimum Requirements for E-Series UPS InstallationWiring Diagram for the E101 Starting Up the E-Series Commissioning of the E-SeriesDryers, vacuum cleaners BPE61 E101 E203 Technical data of the connection cableSelf Test Modes of Operation Bypass Operation, Inverter OFF Overload 140% Description of the Interface E-Series Optional Interface COM B Series Models E153X and E203X only Emergency Power Off EPOMaintenance E-Series Troubleshooting E-Series Page Chloride E-Series UPS North America Series SpecificationsBPE101 Weight lbs 337 894 Dimensions HxWxD in. mm E101XA E203XA E41XA E81 E153XA Connections Optional Power Distribution Units Optional Power Distribution Units PDU available 4 -10 kVAChloride Power Protection